If you're like me and you're frustrated by the big "sales pitch" experience with almost every…read moreservice out there, working with Chris at Main Street is like a breath of fresh air. Instead of being told what we need, being pressured into a sale, having numbers and data thrown at us to try to make our mind up for us, our meeting with Chris was more like having a cup of coffee with an old friend and talking about a project we had in mind. He does a great job of listening to what you want and exchanging ideas, not forcing his upon you. Once you've settled on a plan, he communicates regularly and oversees everything from start to finish. I feel we got excellent value for our patio door and storm doors, and the experience went extremely well. We could not be happier and are so grateful to have worked with Main Street.

Fantastic experience with Main Street Window & Door. Chris and his exclusive installer team did an…read moreexceptional job on my 11 new windows -- great price, flawless workmanship, and a lifetime warranty. Excellent service, I highly recommend calling Chris. Like others have said, he is like a friend your having coffee with, no sales pitch, just good honest advice.

Horrible service! Made me measure my own windows and send a picture then lost them. Proposal first…read moreaddressed to daughter (who lives at different address) based on my information. Stopped by to give my name, address, phone and email but calls continued to go to her. Had appointment to meet there at 11am but told to wait until I received a phone call at 9:45. I contacted Grace at twice. She replied at 11:18 she was with customers all morning, to come in. At 11:30 I came in and she was still busy. Jeremy sat down with me and went over things. Emailed me later a proposal. Evidently she found the measurements and height was taller than he guessed. Received a call as I was driving up north 25 percent discount expired at midnight and I needed to sign and give credit card information. Neither one told me when the discount expired when we met! Glad I didn't make a bad choice going with them!

Our family had our Garage Door replaces approximately 5 years ago. Right at the 5 year mark our…read moregarage ceased to work. It began to bend and bow, becoming unusable. Once this happened we contacted Dover and Company and they did not respond to us at all. It was at this point that we started a complaint with the BBB. We then reached back out to the company and they were willing to talk to us at that point. The owner stated that he would be willing to replace the garage door at cost. We indicated that moving forward with that option was not the company taking any responsibility they stated that they would be willing to replace the springs exchanging them with their heavier springs at their expense. We agreed to that and moved forward with getting them replaced. When the technicians from Dover come to our home they did not have the heavier and springs they tried to replace the existing springs with the same weight of springs that we had originally. The technician mentioned it and when we brought up the issue he had to contact his company to get the go ahead to replace the springs. Once that took place, the door was still not able to close. The Technician left at that point. We still did get a bill for this replacement!!! That is a large issue. Not only was it almost impossible to obtain meaningful assistance and a willingness to accept some accountability from Dover and Company but the replacement work was not what we were promised and then we received a bill when it was not warranted nor was the job completed. Dover and Company has proven to be not only dishonest but also does not stand behind their work.

They could actually give the quote that they said they would. They came and looked and measured and…read moreI got no response.

This company has reached out and have scheduled an appraisal…read more So excited to see what Chris can do for us thank you for calling me personally to fix my mix up with companies

Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

Antcliff Windows & Doors, Burton, MI installed 4 windows, 1 sliding glass door. Matt & Mike…read moreinstalled, Neil was the salesman. The product we received was far superior to what Renewal By Anderson had installed the prior year and at HALF the cost!!! The wood looks great and after stain and poly, absolutely beautiful. That's what is expected when you ask for Anderson. DO NOT be fooled by the Renewal By Anderson ads. You will be very disappointed in their quality and you will pay double for the junk they install. I will be needing more windows replaced, will definitely have Antcliff Windows & Doors doing the job!!!

This was a pretty easy process as our contractor did the ordering for us . We rented a Home Depot…read more truck and picked our windows up ourselves. When my husband got there after taking a day off and renting a truck he was told they could have been delivered for 100 bucks ugh. Oh well. The windows are really nice and the price wasn't bad at all!

Extremely knowledgeable and experienced staff. No matter if it is a small or big order, you get the…read moresame great service. I will use Doors of Pontiac for all my future door purchases.

My 82 year old Mother in law ordered a a storm door for her…read moregarage door entry way. She first ordered in early spring because she wanted for this summer. She waited and waited, no updates on installation. She called several times for updates. First explanation was tech who measured failed to turn order in. Then in June they came out to install and found measurements were off so they had to remeasure and reorder. Again she has called several times for updates and receptionist keeps putting her off and says they haven't heard anything from manufacturer. My Mother in law asks to talk to her supervisor for explanation or ask for refund and those guys are always in a meeting. No call backs. It is now September, last time she was told it would be around Labor Day. She called today and was told they still do not have a date. She requested a refund and receptionist was rude to her and told her she needs to talk to supervisor. You would think someone would call her back. Something is very fishy. Maybe need to get a lawyer to get her money back.

They said they'd call to schedule an appointment, but I never heard from them again. I gave them…read moreeverything they asked for, and then... silence. Really disappointing. Just basic communication would have been enough. Even a quick 'we can't take this job' would have been fine.

From the owner: We supply and install energy efficient windows and doors, that help lower your energy billsread more