lack of service for owner especially out of State. Late…read morepayment of funds Over charges on repairs Withhold payment made by tenant for late payments. Allow vendors to overcharge and unnecessary repairs Provide no assistance for setting market price for owners Excessive fees No interest paid on security deposits Play owner and tenant against each other to create distrust Give no guidance to owner regarding tenants intentions Do not communicate on problems found not asking for owner opinion this resulted in unnecessary expense to owner

Horrible company and scam artist. Single parent was forced to move out early because owners…read morereturned. Have children and they did not care. They will keep your whole deposit and nitpick you for every little thing even things that were already broken. Moved into a place with a broken dishwasher and wood floors were old with wear and tear. Also, there was a mouse infestation in the home over 20 mice was caught on traps. They are only good to owners not tenants.

We moved out on our last month of a second year lease. Told them we were selling our mobile home so…read moreI figured we owed around 800.00. it is now the middle of Febuary and thye have added Febuary and Marche's lot rent fees plus 25.00 for each delivery of eviction notice. How can they still collect off delivery notices to evict when we have been gone 2 months. They were not interested in buying my home back as the property manager told me 3 times. So I have given the home away to a man who is now gainfully employed and has two special needs children. She refuses to let him in and refuses lot rent or to sign a lease for him.. I now according to her owe 1800+ on the bill. Thier intent is to get the property from the owner without paying for it.To pad the bill. However upon moving in and buying the place we paid 1500. deposit for the lot rent and 1500 down for the double wide CFD.(which we did pay off last year).I am ready to go to court.

Be wary of using them to rent your property for you. I'm a real estate agent who tried to schedule…read morea showing of one of their properties on Friday afternoon for Saturday morning.....called the number in the listing to schedule showings, left several messages (they only give an office number, so I guess if the office is closed you are out of luck!) and also sent email. I got no response....so my client moved on (she felt like their lack of response may be indicative to how they would be as property managers). I wonder if the owner of the home knows this is happening....the property looks cute but has been on the market for awhile, maybe that's why!

As an owner/client I was less than impressed with their attention to detail and responsiveness to…read moremy requests. First the good; They made recommendations and provided services in a timely manner to tenants(as far as I know). Rent checks showed up in a timely (not necessarily consistent) manner and expenses were clearly marked in our monthly bill/owners' statement. All that said, at the price they charge I shouldn't have to actively manage inspections or repeately provide requests to SGS to manage landscaping/cleaning/lawn care/maintenance, etc. I did not expect my property to be in the same shape I left it years before, but I also didn't expect to alert the property manager that a major appliance was non-functional (flooded dishwasher) and shoddy repairs were done when I had paid one of his sub-contractors just two months prior. To make matters worse, I was simply told "You're killing me!" when I asked to have the tenants' security deposit held until the matter was resolved. The deposit was returned without notification and the account was closed out. I would not use again, no would I recommend to anyone that is expecting anything other than a bare minimum from a property manager. C-

What property manager says to a renter of a one bedroom, ONE BATH home "I don't consider a toilet…read morenot working to be an emergency." Totally tone-deaf, money-grubbing company.

This place is shady! Read the review down below. They want you to pay an exorbitant amount upfront…read morebefore they even allow you to apply. Insane!! Also they are unorganized.

Almost rented a property with this company and luckily dodged a bullet. This company has a very…read moreextensive application process, which includes an entire month's rent and a security deposit equal to one month's rent to even CONSIDER approval. In addition, each individual resident is charged a $50 application fee. In total, to apply to a small, $3300/month rental home, the application cost was $6850 with 4 residents and a guarantor, which is insane to begin with. We loved the home, though, so we paid it. The process was confusing and difficult to navigate from the beginning, and constant calls and emails to the property management were necessary. Once 3/4 residents had finally submitted their fees and applications, our entire application was lost and erased by Mars Hill. We had to start over from scratch and redo all of our applications. Mars Hill then requested we send the $6850, but prohibited wire transfer, Venmo, Zelle, and pretty much any reasonable form of payment besides PayPal, which would have charged us nearly $200 in fees to send such a large sum. When I asked them for their account info to attempt to send it via direct deposit, they sent the completely wrong info and had I not confirmed, I would have sent nearly $7000 to a random bank account. Finally, they agreed to let me use Zelle. Upon sending over all of the money, we were informed that we would need to wait 24 hours for approval by the homeowner. Three days passed and I called, growing very impatient as they knew my group was on an extremely tight schedule. The property manager informed me she would need another 24 hours to communicate with the owner because they had received "another application," after I was told my group was the only application being considered. I told her we didn't have time to wait and to please just refund all of the fees and take us out of consideration. She then immediately responded that if my group would pay a "double security deposit," (almost $7000, making the application process total almost $10k), she would be more willing to accept us. She explained that they had rented the unit to young adults in the past who caused "$7,000 in damages and ruined the house."Basically, told me my group was a liability and unable to be trusted to rent responsibly due to our age (not sure this is even legal?) Needless to say, I told her absolutely not and to refund me immediately and take us out of consideration. From beginning to end of the process, Mars Hill wasted WEEKS of my time, led my roommates and I on, and pocketed $250 in application fees for absolutely nothing. Unsure why if they were so hesitant to rent to young adult roommates, they wouldn't include that in the listing or inform us before we wasted so much time and money on their ridiculous application process.

We've used over 12 real estate agents over the years and Sarah Hatch was by far the best we've ever…read morehad. She is not only pleasant to work with, but very thorough, professional, and smart. She sold our house over list price in just a few days, which was great. Before that she managed our rental for 4 years and we never had to worry about anything. She is highly recommended.

Sarah and her team are exceptional. As my property manager for two years, she managed every detail…read morewith unmatched professionalism. I never had anything to worry about. When she transitioned to selling my home, the process was great. She was able to walk us through the ups and downs of the sale, and she swiftly handled any issues we had. Finally, and most importantly, as good as a property manager and realtor Sarah is, she's also a great person to work with. Whether sharing a laugh or a thoughtful gesture, she truly goes above and beyond. I can't recommend her enough for any real estate needs.

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs

Pinyo is the best agent I could ask for. He was thorough and knowledgeable through the house…read moresearching process. Providing the necessary information to make well informed offers. His knowledge, timeliness, and communication skills were pivotal during the purchasing process. It was acknowledged as such by the listing agent as why they opted with our offer. He ensured everything was done well, and his network of associates are equally great I recommend Pinyo with the highest of regards. And he will be my agent for any future home transactions.

This is the second property for which Pinyo has represented me as the buyers agent, and manages my…read morerental property. During both purchase processes, Pinyo provided excellent service and solid guidance. Further, Pinyo has an extensive network of professionals to make the process smooth and easy. Most importantly, I trust Pinyo.

Pretty horrible at responding to emails or doing anything required by company to repair or treat…read moreexterior of buildings. Numerous issues with parking in our community and KPA does nothing. Also refuses to return phone calls or voicemails. I've gotten better service at the social security office and Virginia DMV. The staff are extremely rude and disrespectful.

In my minimal messages with KPA staff, they have been very responsive, and eager to help. KPA is…read morethe management company for my condo complex and thus far everything has been fine with my condo payment being paid through their website. Not particularly happy about the extra convenience fee they charge for my payment being sent on my preferred day, but I understand and am as ok as I can be with that fee. All in all, I haven't had any issues with the company and I hope it continues.

They make promises they don't keep. Very disorganized. They sent people to come fix something at…read morethe house without telling us. Heating stopped working twice during the winter. I would not recommend them. Asa matter of fact I plan on notifying the Better Business Bureau this week about them.

From the owner: Property Management Solutions for the Busy Investor…read more Whether you’re searching for a place to call home or a partner to manage your portfolio, we’ve curated an excpetional experience for residents and partners alike. Value Creation. At our core, we are dedicated owner-operators committed to delivering exceptional service to our partners and tenants. By streamlining operations, reducing costs, and eliminating unnecessary hassle, we empower our partners to focus on what matters most: growing their portfolios and achieving their goals. Institutional Toolbelt. With over 3,000 doors managed in the past decade and two decades of proven strategic excellence, we bring a powerful toolkit to optimize and manage your portfolio. Our experienced team will expertly market your property, delivering above-market ROI, and ensuring peace of mind through extensive tenant screening and preventative maintenance.