Communication started ok. Scott was kind of ok guy. He missed first target date but then agreed to be there another day for delivery. Two nights before he agreed to put some side holes for ventilation in a barrel dog house I ordered. However he forgot to do so. When I texted him to let him know he never responded. All good I have a hole saw and can do myself. Other than that some sloppy work on stain getting on metal banding. The second item I purchased the 3 tier planter had minor issues IMHO. No drain holes but can easily be drilled by myself. Product looks good from a far but all in mediocre purchasing experience. read more