We love the chandelier we bought here for our entryway, and we picked up a lovely star shaped light…read morefor our daughter's bedroom that's also quite nice. That said, the process was miserable and we wouldn't recommend working with them. Initially the communication was great. My wife works in sales and was really impressed with their follow-up. They required payment up-front, and after they had the money it suddenly became really difficult to get hold of anyone. We would ask for an update and at best get a reply that they would get back to us (which only happened once or twice), and often not hear from them at all. It look months to get all the lights we ordered. We ended up returning a handful of them because with all of the communication being over text we hadn't realized they were so cheap looking (plastic and fabric) until we unboxed one at our house. It took well over another month to get our money back, amid more poor communication. We ended up calling our credit card provider to file a claim, and a refund came through the same day. Honestly the communication was bad enough for us to wonder if the storefront and show room was all for show and this place was just a scam. It's not. But I don't blame anyone with a similar experience for wondering.

Like Kate Lee (from another Google Review), I am not one to post negatively about someone's…read morebusiness - unless it is unethical and fraudulent - in which case I feel obligated to save others from the same nightmare. My first visit to Aurora Lighting & Design (ALD) was about a year ago when I happened to be in the area. Their showroom had a beautiful display of diverse lighting, with more of a *hip* feel compared to other lighting showrooms I've visited. Candice was prompt and friendly in her approach, and I was quite pleased with the overall experience. I placed an order in May '24 for roughly $5000 worth of lighting. Candice was originally informed that our installation date would be the first of September, but unbeknownst to Candice, that date got pushed by several months. She never inquired, of course (because she didn't have our lighting and welcomed the delay), but I reached out to her with some requests over the next several months; wanting to see the metal finish on a custom light that I ordered, needing to pick up two sets of sconces so we could determine their height in our cabinets, etc. Candice was serially avoidant of my requests, often times not responding altogether. When pressed, she would find ways to placate me and briefly satisfy my need for answers. However, when her promises started not panning out, but excuses were instead piling up, I decided to do a little digging. I read several reviews, and also called Hubardton Forge (a custom lighting manufacturer located in VT) to see if an order was placed by ALD (or Arizona Lighting, as she was previously known). No order was found - under any relevant contact information. I also inquired with another local lighting company about the availability of some pendants that I had ordered, revealing that Candice didn't place that particular order back in May either. Luckily, I was able to file a dispute with my cc company to receive my money back, but it wasn't without Candice blatantly lying to the cc company, saying she had shipped our items (with zero proof), in order to try and buy herself more time. I've attached the notification letter we received from Chase. I'd like to point out the date of the transaction vs. the date of the credit. ALD had our money for 9 months - but definitely did NOT use it to purchase OUR lighting! I have several texts and emails revealing Candice's evasive, avoidant, and dishonest business conduct. She had several key opportunities to fall on the sword and admit that our lighting was not in her warehouse, but she opted to keep up the ruse. Disappointing to say the least! I hope this review can save someone the trouble of having to get their money back AND reorder lighting in the 11th hour!