My son and I were extremely disappointed with the service, lack of respect, accountability and unprofessionalism from both the hair stylist and the staff at RKS hair salon at 2212 K street, Midtown, Sacramento.
One of the hair stylists (Salvador) was highly recommended and my son was looking forward to having his hair cut after 8 years of growing it for donation for the third time, to children with Alopecia. The salon staff was aware we take care of all donation responsibilities.
I stopped by to make appt and find out the logistics as I had never been there and the from office staff was not pleasant, at the time I thought perhaps she was having a challenging day and didn't think much of it (on hindsight I should have stopped there). She told me we would have to call to make the appts as the stylist makes his own schedule.
My son, who is 18, called and made two appt about a week apart, one for a consultation
And a second one for the hair cut/styling. Two days prior to the first appt, the hair salon staff called my son's phone to apparently cancel the appt and DID NOT leave a message. I had to rearrange my schedule and my son missed school to be there at the time that it was good for Salvador, and to our surprise, the appt was cancelled.
The front office staff did not take any responsibility for the mistake, claiming that they had left a voice mail. In fact they had left only noise on my son's voice mail.
We asked her for contact the stylist to assess if he could find 10 min fo a consult before the second appt; they communicated through text and she said "no". At
This point we decided to keep the second appt and in the worse case, he would have his pony tail cut and send sent for donation.
My son and I were in disbelief about the lack of professionalism and I proceed to tell the front office I was disappointed and that's not a way to keep customers and run a responsible business. She simply looked at me saying "nothing". I told her that saying "sorry" would have been a good place to start, take responsibility for their mistake, and try to rectify the problem." And wished her a good day.
Not to our surprise honestly, a few days prior to the second appt for the hair cut, the hair stylist (Salvador) CANCELED the appt AGAIN, this time stating he does not cut the hair of minors. My son, told me and I said to thought: "this is probability an excuse he found to cancel the appt", and my son said "I will tell him I still would like to keep the appt as I am not a minor" and send Salvador a message saying he could keep the appt as he is 18.
Of course there was NO ANSWER, silence again, avoidance and unprofessional behavior by the stylist.
I'm certain we will find a more professional stylist who is willing to give my 18 year old son a hair cut after so many years of growing his hair and caring for it for donation.
Be aware of this place and of this stylist unprofessional behavior. read more