Terrible and unfair experience at Marshall's - 16800 Collins Ave, Sunny Isles Beach, FL 33160 Our car was towed while we were still on the premises of the Marshall's located at 16800 Collins Ave. The vehicle was parked properly, and we were inside the store shopping. We even have the receipt to prove our purchase. Just 10-15 minutes after we walked away from the register, we saw our car being towed -- right in front of us. All of our belongings were left inside the vehicle -- IDs, money, documents, everything. When we tried to contact the towing company, none of the phone numbers worked. Every line was busy or went unanswered, no matter how many times we called. When we came to the towing company (Dolphin Towing & Recovery) we spoke to a person at the office on-site, who said he would not deal with the situation. He refused to show us any camera footage and made it clear that unless we were ready to pay, we had to leave. No proof was ever provided that we had left the property -- because we hadn't. This situation was not only frustrating, it was completely unjust. We were treated with zero respect or consideration. Be very careful if you park here -- even if you are a paying customer, your car might still get towed without warning. read more

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Don't shop here. They will tow you car! They say they have towing trucks just towing everyone's car and charging outrageous amounts. It's a scam. They're making money off these innocent people read more

Rk Centers - 168th - Shopping Centers Near Me - Sunny Isles Beach, Florida

BEWARE OF YOUR CAR GETTING TOWED WHILE SHOPPING IN THIS PLAZA. The owners of the plaza has some unethical private agreement with Dolphin Towing in north miami beach. He has squatters waiting outside the plaza for you to leave your car for a while when shopping inside, when you come out it's towed and held hostage at dolphin towing. When you get to the tow shop, there is a sign when you walk in that says "RK Plaza tows $210" so obviously this happens everyday. Beware of the squatters here waiting for you to leave, I will share a video of one below. It's unfair, unethical, and very very wrong!!! read more

Beware as countless other reviews show, RK is running a scam on tourists by towing paying customers cars away and holding them hostage for $210. RK Centers has admitted in BBB responses they have paid spotters. My wife was in a knee scooter and we had our 2 young children get fussy so we left the coffee shop early and tried to walk them around to calm them down. Within 15 minutes our car was gone. Early morning, probably 90% of the spaces still available. RK copy/pastes a response about people admitting they left the premises, but if their paid spotters see a hobbling wife and 2 crying children and can't give an ounce of grace or understanding, then that's bad business and terrible ethics. I won't be frequenting any of the shops in this plaza again. read more

We had a horrible experience at RK mall on Sunny Isles Beach in Collins Avenue our vehicle was towed even though we were customers inside the nail salon. We have all the proof necessary so our car should've been returned to us without having to pay but we were forced to pay and all the people involved are lying Including the nail salon people the MO management people and the towing company to keep our money. They're probably doing this to everybody. They have a racket going on there and they're stealing peoples money and upsetting them greatly. Stay away from this mall at all cost it is not worth going there to do your business read more

Stay away from if you're going to the beach don't park here your car will be towed. They have tow truck sitting waiting for people to leave the parking lot and they will tell your car right away. read more

TOW AWAY ZONE SIGNS need to be placed where people actually can see them, with vivid colors. I parked here, and when I came back my car was gone. I was so confused because I am not from the area. A lady told me that it was most likely towed and pointed at a sign that I clearly did not see. The sign was placed in the corner of a big building with BABY BLUE LETTERS! Are you serious? out all the colors, you're going to pick baby blue? Ellos saben por que lo hacen! They know exactly why they do it. They're making thousands of dollars off people each day. They charging unreasonable amount of money, I would understand maybe 50 as a warning, but how are you going to take a car that had been parked there less than an hour with so many other parking spaces open? I questioned them and they lied to me. They said part of the money went to the police department. I called the police department and they told me they were not involved. What breaks my heart is the fact that this has been happening to people for so many years now and there is nothing that has been done about this. I completely understand it is a private property or whatever BUT PLEASE FOR THE LOVE OF GOD, MAKE A BETTER SELECTION FOR THE SIGNS SO PEOPLE ARE AWARE. I will never go back to this place. When I finally got my car I went back to see if I could talk to the property manager and there was no one I could talk to face to face. In a matter of 20 minutes I saw them tow about 4 cars back to back! This is absurd. read more

Towed within mns of parking As I was there before Marshall opened. I decidec to walk abit and then shop. I am a senior and have walking issues. So movement is important. Within 10 mns car towed before i went back to retrieve my purse and shop.!..so i had no phone or money! I wish i read reviews first. Scammers as signs do not say if you do not shop you will be towed. read more

I was only gone for an hour, they can go to hell. I would have parked 10 miles elsewhere if I knew there's a sign. Which in fact is no where to be seen. read more

I won't patronize the businesses in Rk Centers until they quit the towing racket. Disgusting to be towed from an empty parking lot on Sunday afternoon after specifically looking for towing signs and not seeing any. read more

Customers beware! Do not PARK or SHOP at this plaza. We wife's car was illegally towed while she was shopping at Marshalls. She was in the store for less than 30 minutes, come back to parking lot and found no car. City of Sunny Isles need to take a hard look at this establishment and stop this scam! read more

Our car was towed from RK lot today. We parked the car at 1pm and went shopping around the two plazas where the parking lot is located. We parked the car far from other vehicles right in the puddle in the parking spot behind the plaza so that the car doesn't create problems for other vehicles, as it is quite big. We came back at 2:45 and didn't find the car. We didn't leave the plazas. We were shopping. A towing company representative in the office offered 3 different explanations of why the vehicle was towed with no proof at all. He was lying that we left the plazas or that we went to the building where we live. Then he told that he was making up the rules of parking a car. He obviously was mocking us and bulling in the end when I was just trying to ask him explain the rules of parking so that my vehicle isn't towed again. He completed his speech with claiming that I am not allowed to park my car in the plaza parking lot at all. He also insulted us as I told him that I am not a native speaker I asked him to speak more slowly and told me to leave the States if I don't know the rules. This is inappropriate behavior and such people mustn't work as this guy is a liar and just rude. RK Centers have a great side business with this towing cars of their customers. RK Centers representative was of no help either sending ,e to the towing company. And the towing company - guess what - sent me to question RK Centers management. They placed a couple of signs telling that "unauthirised vehicles" will be towed, but what the term "ubauthirised vehicles" mean - no one knows, but I must know it. The police officer at the plaza couldn't offer any help either as by law RK Centers can do what they want at their private property and let cars be towed for no reason. We are customers of many shops in these plazas, we spend our money at these plazas almost every day - so we are RK customers - and this situation shows how bad customer service is and how careless the management of these plazas is. This attitude of both parts is disgusting. read more

Be aware! RK-Center management and dolphin towing company have been running scams together for a long time! Can someone finally put an end to this? Attorneys, as your promotion, expose these scammers! Their scheme of work is as follows: After the buyer (it does not matter whether you bought something on the territory of the rk-center or not) parks his car and crosses the territory of the to-center, as if it were a neighboring store, a pedestrian crossing, they track it on cameras and they tow the car. Whether it's 20 or 60 minutes before you left your car! No additional clarifying information on the parking area is indicated! I had a chance to speak frankly with a dolphin towing worker, he did not officially confirm that a huge number of people suffer from this lawlessness! read more

Rk Centers - 168th - Shopping Centers Near Me - Sunny Isles Beach, Florida

Don't park here EVEN if you are in the plaza shopping/eating. They will tow your car and won't help you. No proof of anything other then some "word" that you might have left the plaza... no security phone number no authorization to tow. Big scammers. Just a sign that says Tow-a-way zone, but no mention of leaving property. To get your car back is $210. read more

Hi, I wanted to submit a tip for illegal/scam activity done by RK Centers landlord in Sunny Isles, FL. Short story-I parked at Marshals plaza on 16800 Collins Ave in Sunny Isles FL. Plaza is quite big and has many tenants. The landloof the plaza towed my car from the plaza after I came to visit local shops. Less than 2 hours later cars was not there. Asked police-they said RK Centers are running a legal scam by towing cars from the public plazas in Sunny Isles. I paid and picked up my car and all sensors were flashing and check engine was lit up. It's new Mercedes car dragged off the public parking lot with stores parked legally. This is amazing scam in South Florida. Please follow up and unacceptable. I'm willing to go to court against RK Centers for their scam scheme. Thanks read more

Rk Centers - 168th - Shopping Centers Near Me - Sunny Isles Beach, Florida

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Avoid this sht place. Towing company owned by mall owners and will tow your car as soon as you leave the vehicle with Dolphin Towing company. Just paid 151$ to get my legally parked car back. This is a fking scam place. Shame on this people and shame on the city for allowing this sht. read more

Don't park here EVEN if you are in the plaza shopping/eating. They will tow your car and won't help you. No proof of anything other then some "word" that you might have left the plaza... no security phone number no authorization to tow. Big scammers. No point of dealing with them, call the cops as a life threatening emergency and make the towing company give your car back or give a reasonable reason to tow. Or dispute the charges with your bank because it's obviously big scam system. Ashley on the phone with RK just hangs up the phone when trying to get any information regarding why my car was towed, who called for it to be towed or any authorization to be towed. If you got the money and can afford to sue these places you can probably make a lot of money for exposing them. read more

Absolutely garbage establishment. They have been knowingly towing people for years who legally park at their property. According to towing company they have security and cameras watching for the second you leave their property (eg, the gas station on the same block) and will call towing company immediately and get kickbacks. Towing company showed me a list of 60 other cars they towed there yesterday when I went to pick up our car after it was legally parked at the gym and we showed them a picture of family member inside the gym who had parked the car alone. The gym called the company and they still charged $131. They've been doing this for years, you can read about it everywhere. https://www.local10.com/news/2017/02/16/customers-legally-parked-at-sunny-isles-strip-mall-say-theyve-been-towed/ https://www.local10.com/video/video/2019/03/19/shoppers-say-theyre-being-towed-after-legally-parking-at-sunny-isles-mall/ https://www.bbb.org/us/fl/sunny-isles-beach/profile/property-management/rk-centers-0633-30005564 read more

My car was towed from RK Plaza parking in Sunny Isles while I was at one of the restaurants. This parking lot is for customers only and still they managed to tow my car anyway. I had the receipt and time of all the events but I had to pay $210 to get my car back and they told me to get in touch with RK Plaza. Terrible job and just no customer service. Dolphin Towing and RK Plaza are scamming customers as both will not take responsibility to refund ILEGAL towing activity on paying customers. read more

My friends car was towed from the disabled parking spot! He is disabled! Had to spend an hour and 200 dollars to get the poor guys car back! Shameful!!! read more

Another customer who got robbed by getting car towed. I parked early morning and Marshall's wasn't open yet. Decided to walk around the area. When I came back, car was gone. I get that they want to make sure that people don't use the parking lot to go to the beach or visit the condos and want to save spots for actual customers. However, it wasn't the case this AM. Parking lot was almost empty. I intended to shop at Marshall's but it was still close. This is just a very sad business model RK and Dolphin Towing company have. In turn, it's the shopping center's stores who will pay the consequences as they will not see me ever again. Dolphin got $131 from me today. Heads up: I'm calling the news! It's really sad that you rob money from people during a pandemic and keep customers away from the actual stores with your disgusting actions. This is not over. read more

The owner of this mall is crazy, isn't he? My family and I stopped there for lunch and then went shopping at Marshell. after that my car was towed away.And i paid $120 to get my car ...... May I ask can I call the lawyer to sue the shopping center? read more

do not park in any r.k. plaza parking lots do not even if you a customer in the plaza they tow you and claim you left the property . they never showed proof in court when i took them to court . they work together with dolphin towing and they rob people . stay away from r.k. plazas !!! read more

The worse site to dinner or take a food for all restaurants!!!..I park my car and invite my friend for lunch and towing my car...is no save take a food or take a break..don't go if you need food or take a brake. read more

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Stay away. My car got towed today. Shopped at Marshall's then went to eat. Came back and my car was gone. Was only at the mall for 1.5 hours. Cost me $101. Not sure how they can get away with it. The cops must know what is going on. read more

So like the many others I was towed from this premises. We got coffee/breakfast and then moved our car as we had parked in a 15 min spot. When we parked we went to meet a family member down the street at another RK mall and by the time we came back the car had been towed (ironically we were going to have more coffee in the same place but obviously decided against that). We had a guy come up to us (who we're assuming worked for the security company having read the many reviews) who told us it had been towed and had a video of it but pretended to be an innocent bystander to obviously avoid any confrontation. Having called to dispute this, they stated that once you leave the premises they have the right to tow your car regardless of whether you bought something at the mall or not. The person at RK said that we "must have crossed the street" as that is when they decide to tow but when I asked how they would have known that (also we didn't cross the street) but they got flustered and said they didn't have the time to talk to me and that I could bring it to small claims court. They stated that its their policy but what's interesting is we went back to car park and we couldn't find any signage that stated that but we have seen it in other car parks. I'm really surprised that for the length of time this has been going on that this hasn't been investigated. read more

Do yourself a favor: avoid this place and its parking trap! I waited more than a year to write this review, so that my fury has gone. RK has a deal with Dolphin Towing. You park the car, go shopping and at their own questionable judgement Dolphin will virtually kidnap your car and charge you $101.00 to recover it in their "facilities". I was with my wife and two kids 2 and 4 years old, went to Burger King at RK (I have the bill) and when I left my car was simply gone with kids stuff, food, drinks, diapers, documents... No notice, warning, nothing. I went to Dolphin location and very unpolite guys charged me to take my car. No choice. They refused to give their names behind a bullet-proof window. They also said that their "business is doing very well". When I left, another victim had arrived. This is a profitable business! Beware of this RK+Dolphin combination. read more

Beware!! They are running a scam. Your car will be towed even though you're doing onsite shopping. Save $151 and go shopping elsewhere.

Only gave 1 star because I had to. Terrible business! My car was towed while at a restaurant in the plaza. Called and they said someone would call me back, no one did. Called again next day, sent proof I was at a restaurant there, no reply, no assistance. This is how they do business, they are unethical. Will never spend money at any of their centers again, this has been going on for years according to their reviews, they could care less. Beware if you plan on leasing space, the way RK Centers does business will negatively affect your business. read more

So i go to the starbucks at your location, im inside for 30 minutes and when i come out my cars been towed, according to my reciept my purchase was made at 3:06pm. The tow truck was called at 3pm, the exact moment i left my car! Wtf!! What kinda business practice is this?? I called to find out why my car was towed and im told theres no one there who can help me or tell me why so now im out $100. I will NEVER visit this shopping center again and i will tell every person i know to avoid this place. read more

I went to try out the winners training center gym for the first time! Couldn't locate the gym so I ended up walking to the end of the plaza trying to locate the gym! I got to the end of the plaza then turned back around! On the walk back to the other side of the plaza I found the gym location! I went to the gym did a full body workout that took me 2 hours! Once I came out I realized my car was missing! Dolphin towing towed my car stating I left the plaza!! I have provided physical prove from the gyim & my Apple Watch showing i indeed was at the gym not outside of the plaza as stated! They gave me the run around, I spoke to several un professional and very rude employees of the rk center basically stating it doesn't matter if I was at the gym it doesn't change the fact I stepped out of the plaza location!! I feel like this is a big money making scam set up with the dolphin towing company and the rk plazas! I explained I'm here from Boston and don't know the area that well and that's one of the reasons I got a little lost! I for sure will never bring any of my business to any rk centers again & I encourage everyone to do the same so that maybe they learn how to operate a business in the right manor! read more

I am always afraid to go to any RK Mall. They own a towing company and aggressively tow their clients, clients. I was at Starbucks and came out to see a huge final warning notice sticker on my window. I spoke to the office and they lied saying I had been there before, which I had not. I have heard similar stories from several other people. read more

RK Center, I honestly do not understand this main office. They are unbelievably rude, they are no here to help at all. They make that plaza business look like they are in a bad neighborhood, but they certainly aren't. RK towed our car from the 17100 parking lot, via the Dolphin Towing company. We went to the RK Center office to show our receipt, giving them proof that we were in the plaza shopping but our car got towed anyways. Unbelievable! Sandra from the office was horribly rude and did not care about the situation, that we must pay for the towing regardless for being a paying customer. We even asked to see the security cameras since they claimed thy had proof that we left, but they were not willing to cooperate and said the towing company had the footage. When we went to the towing company, they said RK would have the footage! Crazy right?! What kind of high end company has that kind of customer service for a paying customer of their very own plaza, they do not care about customers, they simply steal money like a bunch of mobsters. In my end I will advise all of my friends, celebrity clients, and more to discontinue coming to any RK Plaza as they ridiculously tow cars of paying customers. I really hope it is true that the city will purchase the entire land area so that RK Center discontinues abusing the lovely paying community of Sunny Isles Beach. read more

I went to shop in Milams and in -5 minutes my car was gone...worst plaza ever..don't go shopping or anything there..people just look to make money on you even when you're giving them money by shopping there.. read more

My experience was rather unpleasant. After my goose, g, got off the shock leash he (she) sandwiched himself (herself) between the 2 "t"s in the sign of Matteos and it took the heroic actions of a part-time fire-fighter to un lodge him. The native Italians were brimming over with rage after it released a load onto one of the outgoing customers, and munched onto a babies finger. All in all extremely pleasant experience. read more