I was looking to buy a used car in Dayton OH, but I live in Austin TX. Wiser friends advised me to…read morehave the vehicle inspected since I couldn't be there to do it myself. It's an enormous gamble to buy a car sight-unseen across the country. After having poor customer service first-impressions from the big national franchises of vehicle inspectors I called George at Mobile Used Car Inspections. Long story short: I didn't need to think twice about flying up to Dayton to buy my next car thanks to George's superb inspection report and candid, honest expert review he gave me over the phone. The quality of his work gave me complete confidence to make the purchase. I could have spent the entire day making car talk with him and really enjoyed hearing his knowledge and experiences in the trade. He was able to place my vehicle into context with similar cars and then tell me exactly why the one I wanted to purchase was worth it. He also was forthright about the imperfections he found and sent high-res photos in addition to the detailed inspection report. Mobile Used Car Inspections is the small business you should hire when looking to buy your next car in Dayton. My experience makes me wish I was buying another one up there just to work with George again!

We have utilized Mobile Used Car Inspections multiple times when purchasing vehicles for our…read morefamily. Having an experienced automotive service professional gave us peace of mind the car we selected would fit our needs. His comprehensive report enabled us to purchase the car for less based on the findings discovered during the test-drive process. George has an incredible reputation in the Miami Valley area when it comes to automotive knowledge and expertise. We keep our vehicles for a long time so it helps to know what to expect in the short term and long term when purchasing a used car. In a competitive auto buying market with higher than normal prices, Mobile Used Car Inspections helped us navigate the process with ease. Outstanding customer service - - - highly recommend!

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Outstanding service, knowledge, business practices, do not take your car anywhere else! Seriously,…read morethese people know what they are doing, with all makes, ands models, including the expensive models. They do exceptional work, my care always runs 100% better , after a visit. Thank you Evans

These guys took pretty good care of me. Quick turnaround time on service and honesty about required…read moreservices. They helped me chase down a discreet issue with an axle on an older car. It took a couple of tries, but they figured it out. They cannot be blamed for the recurrence though and they were exceedingly professional. Price shopped on some of the work done, and they came in just about where the other estimates were. If you want good and reliable work from an honest broker, this is the place to go.

This is a the best repair shop I've ever used. My husband has been a customer for years. Yesterday…read moreI had to drop my Honda off because it was making an awful noise. I had my car back, running safely, smoothly and quietly again, in less than 24 hours. They are professional and knowledgeable and I feel confident when dropping off my car that it will be fixed properly. They are honest and the prices are fair. I'd definitely recommend this repair shop to anyone needing car repairs.

Locally owned auto repair shop that gives great service to their customers. Especially good with…read moreJapanese cars like Honda, Toyota, Subaru, etc. I've been going to them for years and my cars last and last. Not the least expensive option but less expensive than the dealers and they will shot you straight and do a good job. Highly recommended.

they ate really King about electrical system! Thanks for your job guys. It was a pleasure doing…read morebusiness with you !

From the owner: CES, located in the heart of West Chester, OH, is your trusted partner in comprehensive automotive…read morecare. Specializing in precise estimates and expert repairs, we handle everything from intricate electrical systems to essential safety features like airbags and seatbelts. Whether you're dealing with minor dings or major vehicle accidents, CES is equipped to restore your car to peak condition with professionalism and care.

I sent out a yelp message to automotive companies asking for a quote (service requested) on fixing…read moremy muffler. Weber's Automotive Service was very prompt to respond and I was able to get an appointment scheduled straightaway. The place is conveniently located and the staff are very friendly and helpful. They communicated well all throughout the service. They did an excellent job and for a very decent price. I'll be happy to come back for another service in a heartbeat. Great work!

They charged me $500 to diagnose and repair clockspring. Very honest company to do business with. I…read morewill go back to them again. Nothing beats an honest knowledgeable group of auto mechanics in dayton, OH