If you are looking for an amazing salesperson, stop by and speak to Jean Pierre!…read more Professional but not pushy , he allowed me to look at few cars on the lot without hassling me to purchase. Win i win the lotto , I'll be back for the Mustang GT 350 because boy oh boy that pure muscle car had me day dreaming !

Sales (855) 743-7423 Service (855) 745-4558…read more https://drive.google.com/drive/u/0/folders/1868srozzY5DIOudiO80aj7QBZ9Th4WyZ Supporting Documents 05/06/26 1;30pm Test drove Rogue. Shown inaccurate Car Fax Report indicating the vehicle was well maintained. Salesman Amine leads me to believe that the vehicle would not need further inspection. Misrepresentation of the vehicle's condition No Buyers Guide posted on the vehicle Warranty and GAP - Chester in Finance stated that Westlake Finance would not finance the vehicle without a Warranty Paperwork while the car was sent to Detailing. Finished appx 7:45pm waiting; Napleton's had stalled under the guise of detailing. Prevented any further consumer action. Left lot with no insurance coverage per their instructions. Staff, Derrick?, re-explained that Florida states 48 hours to add. Not so. Geico did not add until May 7th subjecting me to legal infractions if pulled 05/07/26 Added insurance. Needed an oil change. 05/08/26 Now insured, found Fast Lane Automotive 3504 S Orlando Dr, Sanford, FL 32773 407-584-1391. They did NOT do the oil change due to the amount of system damage the vehicle had Received Tekmetric photos of the inspection indicating sludge, varnish, corrosion in oil. Leaking battery, transmission, Struts, overheating. Was shown actual engine sludge and corrosion in the vehicle bay Chester, finance guy, 407-567-0651 4:35pm calling for employment validation after 4pm. Told him that I would be bringing back the car. "Have you talked with the sales manager about that" Drove the 2.5 miles to Napleton's Received $50 Visa Gift card and offered 3 new tires, a battery, and oil change. Was told I BOUGHT the car. True, with the ASSUMPTION that it was driveable not substantially impaired re. use, value, safety. Showed Finance Manager and Felicia Cordova, Customer Relations Manager the pictures. 407-708-3423 Was given a loaner - VW Taguen. Should NOT have had to put the Rogue in the shop after 2 days if the vehicle was safe 05/09/26 Called GEICO. Insurance was only backdated until May 7th. 05/11/26 Monday 9am Called and left message for the General Manager 407-365-3300 Removed the Nissan from Geico Email Demand Letter to Felicia Cordova 1:06pm for $550 downpayment return and plates Cordova calls and threatens to report the loaner car stolen- although no time limit given, no notice that the Nissan was "ready", and the Demand Letter states that I would return the loaner Just Ask attorney said to leave the Nissan Rogue. Sheriff Department said to take the car back before they try to arrest me. Chester called. Was going to give me my $550 back. Pretended the car had been ready since Saturday although no one had contacted me. Told him that if someone had contacted me, I could have arranged an inspection. Arranged a pick up ride. Called to let Chester know that I was on my way. He then told me I was being charged $150 daily for the loaner vehicle. "It's in the contract. Florida law" Napleton's has had the vehicle since May 8th pretending that it could be fixed. NOTHING about a rental car in the contract. Contract Pg 5 SELLER'S RIGHT TO CANCEL - ... if Seller is unable to assign this contract within 25 days...failure to return the vehicle within 48 hours after receipt of the notice of cancellation, you pay Seller a charge of $150.00 per day from the date of cancellation. Intentionally misapplying the clause. Asked the bank to reverse the $550 charge (waiting); drove the loaner back and left; Refused key to Nissan Rogue Bullet Points - No Buyers Guide Lied about the Warranty; Although Seller Contract says not required, Chester said Westlake Finance required it for the loan contract Misrepresented condition of the vehicle by providing an inaccurate Car Fax Report Napleton's stalled any further possible protective Consumer action by sending the vehicle to detailing until 7:40pm; No access to vehicle nor the paperwork until 7:07pm email Lied about 48 hours to add insurance; Left Napleton's without insurance coverage on vehicle - per Geico The Sales/Finance Contract was not finalized due to lack of Employment Verification as indicated by Chester's voicemail. Seller has 25 days to cancel Insurance, then Tekmetric inspection - immediately notified Napleton's and returned vehicle- given loan car; should not have had to have service performed-just bought; Photos reveal irreparable system damage. Demand Letter states would return vehicle; threatened with arrest - Screen Shot Sheriff Department phone call Refused return of my $550 allegedly due to $150 day rental on loaner and lied about Napleton's notifying me on Sat. Screen Shot of phone calls that day. If notified, I would have been able to arrange the inspection Monday Napleton's has had the Nissan returned since May 8th. Nothing about Rental Charges p5.

I really enjoyed my experience here. The staff is friendly, welcoming, informative and extremely…read morehelpful. I got the car I wanted at a great price with a great vehicle protection plan. The down payment wasn't too much ($1200) and my monthly payments are very affordable. To top it off, the car will be paid off in just 2 years. No hassle. No pressure. Straight forward. Easy. Usually the paperwork takes a long time at a dealers, but here it was super fast. Sat down, gave license, added car to insurance and provided proof then signed and out the door with the keys. It was seriously less than an hour! They know what they are doing and get it done fast. I drove old car home and they even followed with the new one so no second trips. Definitely did not have to do that and it was greatly appreciated. They offer many different financing options. I chose their in house financing. No issues or problems with any of that. Definitely the best buy here, pay here place I've went too and there was a few while car shopping. Kenner is AMAZING! You'll want to work with him! I would recommend them to anyone and if I'm ever looking for another car, they will be the first place I go to!

Biggest con artists I've ever come across. Lengthy review so bare with me…read more We bought a truck from this location which seemed okay until further inspection. They did so many cover up jobs to hide issues instead of addressing them and charged a price on the vehicle like it was in immaculate condition. For starters, the entire truck was covered in rust but painted over. They even went as far as to tape areas with major holes, then painted over it. After a month all the rust began showing on the body and we had to replace a majority of the undercarriage due to the rust, fix oil leak, AC leak, bad sensors, 4x4 broken, emergency brake broken, the list goes on. The exhaust was literally being held up by straps. Also found out today that if you finance through them, they charge all of the interest up front in your monthly payments and never mention that to you or have it written in your contract. Went to pay off the vehicle to find out the total price of the truck is still due, but my interest that's supposed to occur over the new several years is paid off instead. I asked specifically to the gentleman helping me sign the contract if we could pay it off early without penalty and technically he wasn't lying, but surely hid that fun bit from us. The mechanics offered to fix some minor issues like the sensors but their idea of fixing it was pulling old ones from their trash vehicles in piles outside. We waited for the mechanic to fix an issue on the spot and he had to google a video to know what he was doing and continued to tell us he was an untrained "self learner". After several complaints we were hit with "it's sold as is, sorry". They also don't have any sort of auto payment in place. You have to call them every single month to make a payment.. they keep record of your cards and your payments but require you to call to say "yeah use the same card and make the same payment". Absolutely horrible experience. First time buying a used vehicle and learned our lesson, a lesson that continues to haunt us. Save yourself the money and vehicle troubles and shop elsewhere.

Excellent dealership, not pushy and very honest. Easy to do business with and shop around.read more

Do not listen to Carlos or Renaldo. Deceptive salesmen who could not take no for an answer. Carlos…read moreoverall is predatory and doesnt know how to do his job and instead made me feel like we were at a bar and I was forced into a conversation about my love life. Thats when he got his first no. Heavy breathing and couldnt take no for an answer. Im young and know my own budget, when Carlos said he was helping me, I could smell that salesman breath. Taking a car for a small ride shouldnt mean being bombarded, lied to and overall manipulated into a car I did not ask for. My 2018 was getting serviced and then the salesmen over serviced me. After a ride we got numbers and then Carlos received a second no with me happily walking away. He stops me and asks to wait to talk to somebody whos going to, "help." Woof. My car was being serviced so Carlos had me by myself and brought along the sales manager Renaldo, because Renaldo had to find out why I was walking away. Renaldo had to SAVE Carlos from losing the sale and when he came to talk to me, lied and insisted that paying off my car would only harm my credit. Closing lines of credit is bad for you. Lie after lie. Carlos got a total of 3 nos, with the final being with his sales manager who "had to come in to talk to me." Pushy. I shook the sales managers hand, said no thanks and thank you for the hard work (all of their numbers were no where I asked them to be) and finally left the chaos. Or so I thought. Renaldo got that one no and still ran to Toyota financing behind my back to find a "better number." A lack of respect and pushing of boundaries, I was lied to again saying the number I saw also covered gap and maintenance. The repeated lies that I was harming myself and their predator tactics worked. I was exhausted, alone and after saying no three times, they insisted I was in the wrong. Well I was in the wrong, for ever listening to them. Congratulations to Carlos and Renaldo who go their first sale of the month of May 2026, off a 24 y/o college student who said no 3 times and about a year and a half away from paying off their first car. Adding double the payoff price of my previous car on top of the sticker price adding 7 more years of hell to pay off. I left feeling heavier after the finance manager told me the number offered had no gap or maintenance. I had to add that in myself after falling into the bears trap. All their overbearing nonsense finally made no sense to me. They "happily" bought my car with only 7k left without happily telling me that it would cost me 14k on top of the sticker price!!! Vicious intent and lied the whole way through. "They would do the same for their daughters," boy their daughters must be unlucky cause I sure was. At the end Carlos offered to take a photo... with his phone and then insisted to keep it without sending it to me. Weird. I had to ask him to take a photo with my phone, I really dont understand why he needed that photo of me. Oh back to the beginning, his first no was due to his heavy breathing flirting. He could add the photo on this review because Im sure he still has it, I fixed my budget but boy they through a wrench in my life. Working a second job to pay off the car under 5 years cause I still have goals that Carlos and Renaldo wanted to harm! These guys have no interest in helping anybody other than themselves.

Matt and Jason did a very professional job tinting windows in Minneola. Expert installation clean…read moreup and instructions on drying time; and will have them back to do additional windows!!! Highly recommend!!!!!

I waited a few weeks before reviewing to see how the after experience went. And I'm pleased to…read morereport it's been positive all around! From initial quote, where the team even connected via text to have a clear understanding of my tint request, to the after service care, it's been great. The pricing is in line with most of the tint shops in the area (I quoted around) but this one was very friendly with zero pressure. Other shops would not allow me to partially tint and insisted I needed to do every single window on my vehicle at once. The service itself was very efficient. They matched the prior tint perfect, and the guys were very well informed. I truly felt like I was in expert hands and they kept it friendly and casual while maintaining professionalism. It was a quick turnaround and their appointments were timely. After a few days I started to notice bubbling on my windshield, I was worried because the windshield does not come with any warranty here but because the bubbling was on the edges they honored the repair, offered for me to come in same day, and I waited less than 10 minutes even though they had other appointments. I've had zero concerns and it's been great!

BEWARE! Beware of Carmax vehicles on test drives!…read moremy wife are two kids and I Were on our way home from dinner and got sideswiped by Mercedes-Benz SUV that happened to be a father and daughter on a test drive she was driving And The father was supposed to be driving he signed the paperwork So Carmax travelers insurance is not covering the damage to my vehicle because she was not supposed to be driving and the drivers insurance GEICO said they are not covering it because the daughter was driving even though we have a police report stating that they were at fault. so now I have to use my own insurance to Cover the $4200 worth of damage just thought I'd give a heads up to watch out for any Carmax vehicles on the road because Carmax won't do nothing to help you if you get hit.. Don't buy this one

No haggling over price is definitely a feature of CarMax. Had a great sales guy named Boris. In and…read moreout with a beautiful Highlander in about 2 hours.

Efficient knowledgeable great selection great people that care…read moreIf you're looking for a new or used vehicle, don't skip this one

Written $69,500 Certified Offer Issued - Repeated Redemption Attempts Ignored by Dealership,…read moreIncluding General Manager AutoNation Ford Sanford issued me a written $69,500 Certified Offer to purchase my 2023 Audi SQ7, valid for 7 days or 500 miles. Despite repeated documented attempts to redeem it, the dealership never responded. The offer expired. Because the offer was never rescinded or corrected, I relied on it in good faith. Being harmed when it expired through no fault of my own while the dealership remained silent is detrimental reliance in practice. AutoNation Corporate later claimed I was notified the offer was invalid before I attempted to redeem it. That is false. No documentation supports that claim. Their own conduct on March 4, when they called to schedule my redemption appointment, directly contradicts it. They offered $62,000 conditioned on a release of claims. I did not accept it. This is precisely the conduct Florida's Deceptive and Unfair Trade Practices Act addresses. Matter is under review by Florida DHSMV, Florida AG, and BBB. As a disabled veteran acting in good faith, I deserved better.

I wanted to take a moment to express my sincere thanks to John, Wayne, and Chris at Sensible Auto…read morefor the exceptional service I received when I bought my SUV. Even though when buying a used car "as is" and you folks being under no obligation to repair any mechanical issues, you willingly did and fixed the compressor for me at your cost. In an Industry where customer satisfaction can sometimes take a backseat, your professionalism, honesty, and kindness really stood out. I'm extremely grateful for the integrity you showed throughout the entire process. It's rare to find a dealership that puts the customer first in such a thoughtful way, I will definitely recommend you guys to all my friends looking to purchase a car/SUV. You've earned a loyal customer and I'll be back next time I need a car. Sincerely, Dee Holcomb

It would be a good idea to have a mechanic come with you to check out vehicle you are looking to…read morebuy. Had t replace catalytic converter. Had a mechanic inspect the Kia and that was the only problem. However it cost another $1800 to replace the converter.

The best of the best! Extremely knowledgeable, fast, friendly, and fair…read more We had a car issue that no one could figure out. We went to SO many places and everyone was stumped (or would say they fixed it, only for the issue to happen again). Jason and his team worked tirelessly to get to the bottom of it and didn't give up on us! He communicated throughout the whole process and was SO helpful and transparent!! Thank you, thank you!!!

I had my Subaru ascent for 60000 service. Kendall provided an excellent service, explaining every…read morepoint. That kind of service takes 6-7 on average and for the time being I was offered a loan car as a courtesy of Subaru North. My car got also a complimentary wash, which is highly appreciated. I am very happy with my experience, how smooth the car runs now and will definitely come back for my next car service.

We had a great purchasing experience on a CPO vehicle that was initiated through an inquiry on…read moreline. Our internet sales contact was Mackenzie who was responsive, easy to work with, and provided great service overall. The quality of the CPO vehicle was also better than some of their competitors. Of course when buying an pre-owned vehicle, the condition of the vehicle can vary. This dealership took definitely spent time prepping their CPO products. Their pricing was very transparent, no hidden dealer mark ups for an out the door price quote (which highly recommend for any vehicle purchases). The purchase process took about 45 minutes from beginning to end. Although the sales manager pitched an optional extend warranty, it was more of an educational approach take took about 5 minutes or so. I highly recommend this dealership, particularly Mackenzie!

Bought my car here some months ago. I love my car (not Acura/Honda) but the sales experience was…read moreunpleasant. I was basically trapped into agreeing to buy the car without seeing the monthly payment options. They do this by making you sign an informal paper to agree to buy the car if it met a certain guideline. I felt a little bullied and should have walked out. Good thing the financing worked out ok. Lesson here is to review everything and don't sign anything that's not formal. Safe to say I don't recommend this dealership and won't buy from them again.

I want to give a huge shoutout to Curtis in the service department and Socrates, the parts manager,…read morefor their outstanding customer service at Chrysler Dodge Jeep Ram of Seminole County. I came in after a no-name tire shop over-torqued my lug nuts on my Jeep during installation, which caused my lug nut key to break when I had a tire with a nail in it. The dealership discovered the lug nuts were so tight they broke two master keys trying to remove them. Despite the situation being caused by another shop, the team at Jeep went above and beyond to resolve the issue. They replaced all my lug nuts, provided a new key set, and didn't charge me a dime. Their professionalism and care saved me from what could have been a costly and stressful situation. Because of their exceptional service, I'm also having my tire repaired there instead of returning to the other shop. Thank you for going the extra mile and making this right. I highly recommend this dealership for their integrity and customer care!

If I could give a negative score I would. I made an appointment to get an oil change with their…read moreHappy Hour Oil Change Coupon/Discount from their website. Appointment was at 12:15PM, I showed up at 12:05PM, not 10 seconds after I step out of my vehicle, a guy starts trying to sell me stuff and trying to get my insurance info to replace my windshield. I told him I would handle it, and then he pretty much demanded me to give him my insurance information to start the process, I told him again I would handle it, then he walked away. Does not need to be replaced btw. Then the advisor Andrea Miranda came out and did my vehicle intake. I waited until 12:51PM and went to the counter and asked Andrea if my vehicle was done as I had to get back to work, and she gave me a snotty look, and said what time do you have to be back. I told her 1PM, and I made the appointment for 12:15PM. She said well we don't get to vehicles until and hour or so. I said well I wouldn't have made the appointment if I wanted to wait around for 2 hours. I asked for my keys and she gave them to me and said my vehicle was out in the parking lot. THEY DIDN'T EVEN START TO DO ANYTHING ON IT!!!!!!!!! COMPLETELY UNACCEPTABLE. JUST LOST ANY FUTURE BUSINESS, SERVICE OR NEW TRUCK...