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Riverwoods Behavioral Health

1.6 (40 reviews)
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Riverwoods Behavioral Health is an absolute disgrace when it comes to patient mental health care, and quite frankly, they shouldn't even be allowed to operate. My recent discharge from that wretched place after enduring 4 days and 3 nights of sheer misery has left me utterly disgusted. It's abundantly clear management is more interested in wringing every last penny out of its victims than actually providing any semblance of genuine care. The staff was overwhelmed with the number of patients and had limited resources. From the moment I stumbled into their so-called facility seeking alcohol detox treatment, I was met with an absurd demand for insurance information. As if that wasn't infuriating enough, they swiftly thrust a bill in my face, essentially demanding a payment. Never in my wildest nightmares did I expect to be extorted while intoxicated. It's an outright display of predatory behavior that preys on the vulnerable and disoriented. Days were spent either vegetating in front of a blaring TV, perched on excruciatingly uncomfortable plastic chairs, or locked in our rooms under the guise of "reflection time". We were supposed to have 4 varied sessions among the other scheduled activities I've attached throughout the day to help cope with our issues, but only one was ever conducted and extremely briefly because the charge nurse had to run off to her next task. In the 4 days I was there we were let outside on only two of our scheduled fresh air breaks. I met with a "therapist" once for all of 15 minutes where I was asked a few questions while she typed notes, checking a box. For our community goals group we were handed worksheets to fill out, again checking a box. I don't even know what the other sessions were supposed to be because we never had them. Lots of our time was spent staring at the posted schedule wondering if we were actually going to have any interactions with the staff. The staff we were meant to interact with the most were the Behavioral Health Associates. However, due to the gamification of their job we were never truly spoken to. We were tracked using armbands and were meant to be checked on every 15 minutes by getting into proximity of us and tapping our name on a tablet. This had the BHAs running around tapping on our names as rapidly as possible because they were either rewarded for the most "tags" or reprimanded if they ever let a patient go past 15 minutes. This 15 minute rule also included when we were asleep. Which meant every 15 minutes or more with 2 people per room, our door was opened and flooded with light. Both the noise and light woke me up. Think about that; if checked on a minimum of every 15 minutes, that's at LEAST 32 times a night. I don't believe I slept for a total of 2 hours the 3 nights I was there. As you can imagine a lack of sleep is NOT conducive to one's mental health. Speaking of mental health; there were patients around with clearly deeper phycological issues. I witnessed a nearly comatose young lady shuffled around until she eventually soiled herself. Another woman vomited and was met with yells from the RNs "We're not going to hold your hair for you!" Many of the patients were homeless and shuffled off to shelters. I witnessed a fight between patients and clear psychotic breaks. The RNs also joked about patients thinking they couldn't be heard. They made jokes about drinking on the job which was very triggering for the patients in for alcohol abuse. The RNs never left the nurses station and worked on paperwork 99% of the day either intaking or discharging patients. They attempted to keep you in as long as possible with no concern about the impact the facility might be having on you to be able to charge for the maximum number of days. My original discharge date was set for Saturday, an additional two days on top of when I was able to get out due to some aggressive negotiations with my family. They had to threaten legal action and report to the news to get me released into their care; both of which I'll be pursuing personally.

This is a photo where the cafeteria is. As you can see all the windows are blocked out so that no one can see out or in.

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Ask the Community - Riverwoods Behavioral Health

Review Highlights - Riverwoods Behavioral Health

I have no idea why are reviews bad .. it wasn't that bad .

Mentioned in 2 reviews

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Helping Hands Community Based Services

Helping Hands Community Based Services

1.0(1 review)
4.9 mi

If I could give this organization a 0 Star Review, I would. This review is in reference to the…read moreKennesaw location, located at 2293 Cherokee Street NW Kennesaw, GA , their poor unprofessional Staff, Loraine and Deidra in this office, as well as the organization's Managing Director, Sheryl. I first went to the Kennesaw location on Aug 11th, in which a conflict encountered when scheduling, and an error of best practices was made on their part, after they tried to schedule me without inquiring about my availability, become very defensive, and snide and patronizing. It was such a poor and distasteful representation of what Community Outreach Care looks like. At the conclusion of that disastrous event, in which Loraine barely provided a lackluster apology, I left the office responding to them, that 'this would be level of care and professionalism, I didn't know if I would return to their office, and would speak to their supervisors regarding the incident. The follow day, I proceeded to seek follow up in the matter, in which I spoke with Melody, who was quite apologetic, and supportive regarding the encounter I had had with Loraine and Deidra. Melody told me to proceed with my appointment, as scheduled. Of course, I follow her instructions, only to show back up to the Kennesaw office to be meet with the safe level of unprofessionalism, snide, and passive aggressive distastefulness that I was met with the first time, claiming that I told them I wasn't coming back. I am completely certain they intentionally left me off of their calendar to be cruel and spiteful. It is such a travesty that an organization who CLAIMS to support the community would EVER conduct in such a manner. Following my second incident with Loraine and Deidra, I insisted on getting their Supervisors name and contact information. I also followed up by contacting the College Park location, yet again, and insisting I speak with the highest individual in charge, which I was told would be the Owner, while the Managing Director, Sheryl was out of office. I was told they would give my message to the owner, only, and that he would follow up, "hopefully" that evening. Of course, I did not get a call for days, and will give credit to the fact that it was a holiday weekend. When I did get a call back, it was from Sheryl, who also didn't empathetic to the 2 negative encounters I had had with her Kennesaw staff. She was rather very defensive of her team, and didn't seem to care much about the horrible conduct of her staff, only saying she would have a talk with them, AFTER I asked her what did she feel was appropriate to do to resolve the situation...after all, SHE is the Managing Director! Upon hearing her demeanor, it is evident that Helping Hands does not truly care about their patients, and their encounters with members of the community. If you are looking to have a truly helpful, productive and HEALTHY service experience from any of the services Helping Hands provides, LOOK ELSEWHERE. So sad. It is important to advocate and exchange about the organizations "CLAIMING" to support our community and its members. Helping Hands is NOT one of those organizations.

From the owner: Outpatient counseling services for children 8yrs old to Seniors. Embrace healing and rediscover…read moreinner balance with our compassionate counseling services. Take the first step towards a brighter, more resilient future where support and guidance lead to lasting transformation

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Helping Hands Community Based Services
Helping Hands Community Based Services
Helping Hands Community Based Services

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Riverwoods Behavioral Health - hospitals - Updated May 2026

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