I really can't sing enough praises to this pediatric medical group and all the staff, doctors and nurses and always recommend them to everyone I know. our almost 2 yr old fell about 3 feet from a ladder and we wanted to make sure he was ok, no concussion etc, - we texted his doctor, Dr. Z. Baker (who's always available to us 24/7 through various methods of communication, text, social media, email, phone, etc) and he immediatedly replied to us to bring him. within minutes we had also a follow up call to my cell from Lisandi, one of the nurses there, making sure we were bringing him and to get an ETA of our arrival to make sure he would be seen right away. getting in we just asked for her, and within a few minutes we were already being seen by her and Dr. Z. Baker came in right away and checked him out, made sure he was ok and just like that our minds were put at peace knowing that our LO was well. I think it was all a matter of 40 minutes from when we texted him when it happened to the time we were out of the office knowing he was ok - and most of the time was just what it took us to get from our house to the doctor's office. literally no wait time - in response time or waiting to be seen - they expedited him so fast which I so appreciated given the circumstances. I'm so thankful that not only did they make sure he was ok, but Lisandi took the time to also explained to me why he was ok so I would know the signs to look out for had he had a concussion. this was on a Sunday afternoon on a holiday wknd too, so them having their urgent care location in seacacus open always is such a relief knowing we don't have to go to a hospital ER and instead could bring him here for faster attention. so much more that we love from there, especially as new first time parents to a little one, Dr. Z. Baker is so knowledgable, efficient and to the point. I'm always so surprised too that with so many patients and such a large practice they get to know your child and remember him and are always sure to follow up on questions from last visits or anything that we have pending or are currently working on with him. As first time parents, especially nowadays when everyone feels the need to weigh in on your parenting style and plant so many doubts, its good to know that there is a safe place to land and a group where they listen to all your concerns, take the time to answer all of your questions and that you know you are heard but most of all also respect your wishes. we love that they take the time to educate you and make sure you are well informed to make the decision you feel its best for you child and they best support you in that. we love the convenience of the office, (or multiple offices) we live in a central location so we've visited not only the Seacacus (which has the most available and convenient hours from any group) but also the one in Ridgewood, Ridgefield Park, etc and have always been thrilled with the great service we've experienced at each of their office and with the staff that has taken care of us. also, love that they educate you, are always available and keeping you informed through social media (twitter) etc. could go on forever, but just wanted to say a big THANK YOU to the office for always taking such great care of our child, and especially in urgent situations like these. we appreciate you and your services! read more

I am highly satisfied with the quality of the service provided by Riverside Pediatric Group in Secaucus and very thankful to its outstanding staff. Particularly during this past year, with my pre-school child (sick every other week throughout fall and winter) and my newborn, I had the opportunity to appreciate very much the great value of their work and to experience, in many situations, real blessings coming from the many benefits that this pediatric practice offers. The Doctors are very good, always helpful and, despite the number of patients in the waiting room, they always take the time to discuss with and instruct the parents. I appreciate a lot to have the opportunity to establish a relationship of continuity with one pediatrician, knowing that I can really count on the assistance of a team of valuable doctors 16 hours a day, 7 days a week, 365 days a year and, eventually, on a pediatrician on call during the night time. How many Sundays and late evenings I thanked for this luxury. Once, we had to go to the Secaucus office on the Thanksgiving Day and I was impressed by seeing Dr. Azzam Baker in person in charge for the holiday; on December 2010, immediately after a major snow storm, I could count on them again for an emergency; finally, more recently, I appreciated enormously Dr. Omar Baker's admirable availability and scrupulosity with my daughter's case, to feel that he really cared definitely mitigated my anxieties and concerns. To increase further the value of their core service and its extraordinary accessibility is the availability of supporting services that, I would say, have been introduced with the parents' needs in mind! Extremely convenient is the presence on site of a laboratory for blood works and other clinical tests. It's so nice not to have to deal with ordinary laboratories for blood works, with their long lines, poor working hours, long wait times for scheduled appointments and strict rules regarding the presence of infant and kids. Doing blood works to my daughter at Riverside has been always a stress free experience. The office is also equipped and the staff trained to perform multiple tests (from instant flu-tests to computerized vision tests). I have to say that my kids benefited by some routine tests that they administer (particularly the culture for strepto and the test for iron deficiency). Riverside Adult Medicine Center located at the upper floor has been another blessing for us: one stop is all that we needed when we were all sick or when we wanted to squeeze in just a couple of hours on a Saturday morning adults and kids well/sick visits and routine blood works. Note-worthy is also the relational component: all the staff is very kind, above the average of all the other pediatric and medical practices (especially the large ones) that I've seen so far; the management is definitely customer oriented. During this past year, twice I had the opportunity to appreciate the office managers' fairness, courtesy and generosity. In conclusion, according to my experience, a remarkable commitment and dedication, extraordinary working hours, valuable auxiliary services and a truly customer oriented management make the Secaucus office of Riverside Pediatric to standout distinctively against all the others. I have recommended and I will to continue to recommend it to others. read more

Secaucus Location Before I begin - I want to say that if you are truly concerned about your child's well being - please do not allow your decision to be guided by the positive reviews on yelp or any other cite. This medical practice forces its employees to obtain yelp accounts and write false reviews. I know this because I was a former employee. It's a competition among the office managers in order to obtain awards during holiday ceremonies and even that is rigged because the owner has a close relationship with the manager at this location. Anyhow - I never thought I would be the type of person to review negatively about any business or service related to healthcare because I have always experienced great service and care. However, I just had my baby 2.5 months ago. I decided to choose Dr. Zeyad Baker who is one of the main owners of the practice to be my sons primary physician. I made that choice due to his reputation in the area. However, he has no interest in my child's well being. I was escorted by two officers with my two month sick child. Apparently the front end resolves customer care by removing parents from the premises when we need assistance & clarification on a concern. I contacted the office via email and asked if I should come in at 10am - my son was developing a cough. Jessica said that Dr. Baker suggested I come in. When I checked in at 12 noon my insurance was verified onsite & appeared inactive as of 4/1 (Saturday which makes it difficult to speak to the insurance company). I asked if they could just add me as self pay but since I was not made aware before taking the trip - I was not prepared to make payment as I left my card home and only brought what I needed and simply requested to be billed until I can resolve the coverage issue on Monday. Odalis with an insulting tone - said no. So of course as a worried and concerned mother I stated that I will not leave until a physician assures me that my son is well. They proceeded to contact law enforcement and have me escorted and removed from the premises after speaking to Dr. Baker who authorized the staff to take action. Yes - my sons physician allowed his staff to REMOVE him from the premises sick at 2 months old. I did not receive the same level of service as other parents who receive a billing courtesy - especially for a newborn. At this point my only concern was to resolve my insurance issue. All that Odalis had to do was check my sons insurance status with his DOB under Medicaid. Apparently no one trained her & explained to her that a newborn child will be covered under the mothers insurance for 60 days. Thereafter, it will continue under his own member ID - all they had to do was call & request my sons member ID number. So yes, my son was inactive with my member ID and someone well trained in verifying eligibility & benefits would have avoided escalating the situation by simply using Navinet & adding the drs NPI my sons DOB & name with his ID had they contacted my insurance to obtain the info - it was just too much work for Odalis & the rest of the staff. Instead, it was easier for them to sit their lazy hungry asses in the back gossiping rather than work efficiently and objectively. They didn't turn me away - they turned away an innocent 2 month old child. read more

Allow me to begin by saying, before writing this review, I felt compelled to read the other reviews. I am so shocked reading some of the negative reviews as I have been visiting with Riverside Medical Group for nearly 6 years now and I have NEVER had a bad experience--not ONCE! I still fondly recall the day I met Dr. Zeyad Baker, in 2009 to interview him for what I believed was an important role in my child's life--her first Pediatrician. I was 8 months pregnant at the time and he promised me he would always be available to see my daughter from birth and beyond; he did not lie. My daughter has never seen the inside of an emergency room because any "emergency" we have is merely a text and a drive away to see Dr. Baker; he has even opened up his office "after/before hours" to accommodate us. My daughter is nearly 6 years old and he has been an amazing doctor and friend from the moment I selected him as my daughter's Ped. Similarly to one of the other reviews, he visited my daughter the minute she was born and stopped by everyday we were at the hospital. Needless to say, when I became pregnant with my son, it was a no-brainer, Dr. Zeyad because his Pediatrician as well. Unlike my daughter, my son had to be placed in NICU shortly after birth and I was a "mess" over it and had it not been for Dr. Bakers transparent and ongoing communication with me, and the attending physician's, throughout my son's stay, in NICU, I don't know how I would have gotten through it. Dr. Zeyad Baker is amazing, he has never missed the mark with any diagnosis, is a caring and thoughtful physician, and whenever there has been a need for me to have my kids seen by a specialist, he immediately provides you with someone that he would take his own children to. I could not be happier with Dr. Zeyad and his staff. I have been cared for by his office Manager Cinthya (Secacus) and his other office Manager Melissa (Ridgefield Park) and they have always been attentive and super-helpful. As the practice has grown, I have also had the opportunity to meet with other doctors on his staff and I have never felt like a "number'. His brother Dr. Iyad Baker and his other brother, Dr. Omar Baker are just amazing at what they do and I feel so blessed to have a group of physicians I can call upon for not only my children but for my husband and I as well. We are patients of Dr. Iyad who oversees their Adult practice out of Ridgefield Park Office. I have been to their Secaucus office (and have met with their father who is delightful) I have been to their Hoboken office as well as Ridgefield park; I will follow Dr. Baker to the ends of the earth. I can't emphasize enough how positive every experience has been thus far. Regards, Tanya Puig read more

I have written in multiple times through the email system to change appointments, schedule appointments, to get notes for school and work for appointments I was previously at, having refills called in to the pharmacy, asking general questions, etc. I have always received a quick response. If by any chance it was something that could not be answered without seeing my child in the office, they would make the appointment on my time schedule. This last email was for a refill and within a couple hours my refill was sent to the pharmacy and I had a response in my inbox from Lea Monroe, LPN . Of course there are times I would rather speak to someone and I will call in. Anything that can be answered or completed through the email, I would recommend. On another note, I would like to address some of the other reviews I have read. People complain about the wait times. Yes, I have waited hours at the Secaucus location, but Think about why. Most doctor's offices do not allow walk ins, No other doctor is open until midnight from my knowledge, and so on. Also, you can get the same doctor all the time if you make an appointment with them. You would need to go to the office when that doctor is scheduled. That would be just like any other doctor's office. If you go in as a walk in or appointment for no specific doctor, why complain if the doctor or LPN is helpful? Your other option is a clinic or or ER. Nobody is stopping you from going to one of them. I also know as a fact, if there is an incompetent doctor or LPN in the practice, they are not there long. The Baker doctors read and acknowledge all reviews, complaints, and praise. They take everything into consideration and do their own evaluations on the staff. Dr. A Baker started Riverside in one office in Journal Square, JC. He and his sons didn't create what they have now by being incompetent and not caring. This practice was built from them loving and caring about people. There are people complaining about waiting an hour at 9pm for a well visit. Where else can you go for a well visit at 9pm? they give you the opportunity to take care of your family and not have to miss work to do so. Why? Because the Baker's are running a family practice and family means the world to them. Yes, there can be long waits and it can be frustrating. I get that. But not seeing the same doctor is on the parent if that is what you want. You can't go when they are not there and expect them to come in for you though. You do realize, these doctors, LPNs and the rest of the staff also have families to care for. It is easy to look at the things that annoy us. How about you take a look at the bigger picture. read more

Leaving this place. Horrible experience, worst pediatric I have ever seen Dr Baker. Now I saw the doc in Secaucus, not sure of this is O Baker or A Baker. (Hint - He's a younger doc) I think the motto for the doc is only to do business & not try to even listen to our questions. Throughout our appointment we felt like this guy was in a hurry to get somewhere. We waited about only 40 min although we reached 10 min before our appointment. Dr Baker spent maybe 3 min and 20 seconds with us. In between the appointment he was gone for about 10 min, our infant undressed in their cold room. I am sure he was juggling between patients. He wasn't ready to answer any questions & worst of all while looking at the reports when my wife was had a query, he respond WAIT A SEC in the rudest of tones. He had an OVERCONFIDENT attitude, I mean you may know a lot in your field but sir honestly please try to be a little affectionate & soft. We met his elder brother Dr (I think Z Baker) Baker in a birthing class during my wife's pregnancy & I was pleasantly impressed by him. So much that I forced my wife to let me change to Riverside Pediatrics and Dr Baker as our daughter's doctor. Little did I know that I was about to make the worst mistake of my life. We have left Riverside, something I suggest for others to consider seriously. Does the flexibility of evening/late night appointments compensate for a bad doctor & outrageous wait times???? And I don't take decisions in haste, we have seen 4 doctors here over the period of months now, professionalism lacking across 4 diff doctors only indicates this facility is not good at all. I was warned by 2 of my friends in Secaucus to not go here at all, both had left the facility after bad experiences. I will not name their docs because I do not have first hand experience with them. But when I look at Riverside's list of doctor's in Secaucus between me and friends all doctors have been crossed out. My decision points: 1) Horrible disorganized staff - Strike 1 2) Ridiculous wait times & lack of cleanliness - Strike 2 3) Arrogant/Unprofessional doctors - Strike 3 I am out. read more

I can only relate to others posting about Dr Baker & others at this unethical medical office. This is the worst medical place I have ever dealt with. The rude staff do not schedule appointments properly. They never tell you that the doctor you requested for cannot make it on time. Yes it happened to me 2 times, I reached the office and was told 'well your doctor is in an emergency and he cannot be back until 2 hours, do you want to wait'. When asked don't they inform patients if there is a delay, the clueless admin responded 'ooo.. mmm.. you know he just called me a min ago'. The office cannot keep track of your medical reports. yes they lost my kids report, and the history for all vaccinations & visits is not available. Dr Baker has the outrageous rude behavior to still defend his staff for that. My experience has been nothing but horrible, and the new place I have been going to is much better, cleaner, the office staff is efficient & most of all the doctor talks to us with a smile, knows what hes talking and connects with us and our baby. Unlike the ever so overconfident Dr Baker. To add to all this place is advertised as 24X7 365 days a week??????? Well my experience on a weekday night 8PM i call them with my baby showing 103 temp. A doc comes on the phone (I think Dr Lee, not sure) he is just not interested to talk to us. I tell the doc that my baby is sick and temp is rising a degree every hour & the reponse - 'Well take your kid to emergency, I cannot see patients tonight.' I requested him to at least have a doc see the baby for 5 min as it was below freezing temp outside with hard freezing rain. I got the response 'well you should have a blanket at home, you can use anything to wrap the baby. There are no docs working tonight' Excuse me???? You advertise the place as 365 days open till midnight or all night & you cannot see a patient when they really need it???? I coudn't bear it anymore and had to leave to another place. Do yourself a favor and start looking for another pediatric, if at all you do not have an option, please stay away from Dr Baker. read more

This is by far the best Pediatrics and Family Medicine practice I have been to. The physicians and nurse practitioners are phenomenal. They are caring and intelligent, and they listen and explain everything in a patient and clear manner. Both Dr. Iyad Baker in Family Medicine and Dr. Zeyad Baker in Pediatrics are brilliant diagnosticians and have great bedside manners. They have become family, and I look forward to seeing them whenever I come to Riverside. Additionally, the rest of the clinical staff is exceptional. In the Pediatric office, the nurses and medical assistants comfort the parents and calm the children. In the Family Medicine office, they are consistently accurate and helpful. There are often residents and students who come in before the main providers, and the addition of extra medical staff makes the patients feel heard and cared for. Most practices have long wait times and don't offer walk-in visits, but I have never seen the staff deny a patient or have anyone wait more than a few minutes. They are open long hours and have saved many patients a lot of money and time by not having to go to the Emergency Rooms. They are open during blizzards and all holidays, and the hours allow patients to be seen before and after work and other obligations. I have spent countless hours on hold at many other offices to ask a question or make an appointment, but I never seen that at Riverside. The administrative staff is extremely helpful to all patients who contact them which limits the patients' times waiting for answers. The staff also helps schedule referral appointments and takes care of insurance issues, freeing up a lot of time for the patients. I don't often post on Yelp, but this Riverside office has blown me away. The administrative staff is extremely helpful and they save patients a lot of time, money, and stress. All of the clinical staff is great and they give all patients amazing care and proper treatment. I am so happy going there, and I am sure you will be happy too! read more

Riverside Pediatrics is an outstanding facility. I can't say enough great things about the staff and team of doctors, especially Dr. Z. Baker and Cynthia. My daughter has seen Dr. Baker since birth. During my first visit when I was struggling to breastfeed her and she wasn't latching, Dr. Baker put me in touch with their lactation nurse who was very helpful. She worked with me for about 1 hour just making sure I had it right. Anytime I had a question, I would call and I always got the support I needed. A nice thing too is that they offered a free container of formula during most of my visits which I didn't need but it's a nice perk if your baby is using it. As a new first time mom, you can imagine I had tons of questions for Dr. Baker and each and every time, he would get back to me. We've never had a problem with long wait times. As a pediatric center, they do get a little busy but still I've never had an issue not being seen on time or having to wait for long periods. The parking lot used to be crowded sometimes but again, I usually got a spot within 5-10 mins bc patients are always coming and going. During my most recent, I did notice there's a new valet service parking cars for the facility, which is great if you're in a rush. The exam rooms are decorated with your usual kiddie decor and they are always clean. I like that they have different waiting rooms depending on the patient/child. They have an infant room (newborn to 12 months), a sick room and a well room. Im so glad we were referred to Dr. Baker and his team. We really couldn't ask for a better pediatrician. He's attentive, funny, gentle and very thorough. He really does listen to parents' concerns and I like that he's keenly aware of the latest developments in Pediatrics as it pertains to his patients. My daughter had to have a surgery and Dr. Baker was very good at guiding us through the process. We're looking forward to continuing our care with Riverside Pediatrics for a very long time. read more

I am a medical student at Rutgers -- New Jersey Medical School. As part of my pediatrics outpatient training, I rotated at Riverside Pediatrics (Secaucus and Hackensack locations), obtaining a history and physical from willing patients and families and then presented to the physicains before they completeted a full patient visit. The physicians are all extremely sharp, knowledgeable, and welcoming. I worked mostly with Dr. Zeyad Baker and also with the other physicians, each of whom was different in their doctoring styles, but similar in their thoroughness. Patient visits were efficient without sacrificing completeness. In the beginning, the pediatric physical exam seemed to be so fast it was like a blur, but after picking Dr. Baker's brain he explained, for instance, how all the various infantile reflexes used to assess neurological function in a newborn can be tested by combining few simple maneuvers, which if done the same way with every patient, ensures that you will never miss an important finding! Although the majority of children that I saw were healthy, I observed how the physicians pick up on little cues, when they were there, that hinted at underlying diseases processes (for instance a very subtle case of hypothyroidism diagnosed in a todler). One thing I found particularly effective was how Dr. Baker physically writes down his patient plan and key points discussed at each visit on paper, so that parents can take it home and review if they forget, and how he answers every single question that a parent may have before the end of the visit. I will incorporate these and other skills as I practice medicine in the future. These are top notch physicians and I would without hesitation refer my own family to their practice. - Michael S. MS 3 at Rutgers - NJMS read more

I cannot express enough gratitude for the amazing care that Dr. Zeyad Baker and his amazing staff have given to my two daughters for the past five years. Though this is a large practice, I have never felt like a number. Dr. Baker always makes himself available, and for the very few times that I have not been able to see him, the other doctors and nurse practitioners in his staff have been wonderful. I have been to various of the Riverside locations at ten at night, on Christmas Day, and on New Year's Eve and have always received amazing care for my daughters. Dr. Baker has also referred my daughters to specialists who I have been extremely impressed with as well. Dr. Baker always goes above and beyond what is expected/required of him. He recently helped my family member find a specialist for something she has been suffering with. All of this was just through some talking during one of my daughter's well visits. This is just one of the MANY examples that I have in which Dr. Baker has gone above and beyond. I recommend Riverside Medical Group to anyone who is looking for a pediatrician. The level of care is unlike any that I have experienced before. Because this is a practice that was built by a family (my daughters have been treated by all of the Doctors Baker-Zeyad Baker, Omar Baker, as well as their father, Azzam Baker), you are treated like family. The level of care at Riverside is unlike any that I have experienced before and I recommend this practice to anyone looking for a pediatrician for their child. read more

We have been going to Dr. Z. Baker since our son was born in 2013 and he will absolutely be the pediatrician for our new baby on the way. He was recommended to us when we were new parents and I feel so lucky to have found him. We might be moving about 30 min away and I will continue to make the drive to see Dr. Baker. I can't give Dr. Baker a high enough review. In a time when most doctors make you feel rushed, he always takes time with us. He truly cares about the children he sees and the families. He is available to patients via text which has been invaluable while we've been on vacation and at night. I've always received a response from him. I don't know how else to say it. I just trust him and his knowledge and would not want to see anyone else. As far as the Secaucus location (where we usually go), it can get crowded and there is usually a wait. If you have found a doctor's office nowadays where this is not the case, I'm surprised. I wait for almost all of the doctors I see. I don't mind a 15-20 min wait to see Dr. Baker because he is that good. I also know that he does his best to accomodate walk-ins of long time patients who's kids woke up terribly sick. I respect this and don't mind waiting a little bit for a great doctor. I have found the office staff to be very helpful and friendly and the waiting room and check up rooms are always clean. No place is perfect but in my opinion, Dr. Baker is someone not to pass up. read more

I'm really surprised to see the low star reviews. My daughter has been here since she was a newborn. That's twelve years. There wait time has extremely approved. Valet service is great and there email service is great. Rather than wait over the phone to make an appointment, patients can just email. Kudos to Lea Monroe for making appointments such a smooth and friendly process. Thank you for helping us out! As for the doctor's, I love Dr. Baker and Doss. Ten years ago, my daughter had a febrile seizure while we were waiting to be seen. The medical teams response was quick and they did everything to save my daughter. Dr. Baker and every doctor on staff all rushed in and stepped in to save my daughter. I will never take her anywhere else. As I previously stated, there could be days when wait time is a bit long. However, we do not know what medical emergencies are happening behind those closed doors. If you are questioning the adult practice, this is by far one of the best medical practices that I've been to. My respect to the front desk staff for being pleasant. Although my former primary doctor was just a block from my house, I'd rather drive the extra 15-20 minutes to be seen at the adult practice. On my first visit, I was in and out in 30 minutes. Went next door to have blood drawn, that was only 10 minutes. Look pass the negative reviews and definitely give this medical practice a try. read more