Never have to wait. Takes care of problems and doesn't create any!…read more Everyone is very helpful and great to work with.

Absolutely furious with this company. Furnace stopped working in our rental, called this company…read more They showed up to diagnose the issue and charged $69 for the call, said we needed a new control board, which we were told would be about $100 for the part. Vrobels called the next day to say that the parts/labor quote was wrong, and that it would be about $350. They had to order the part and scheduled an 8:00 AM install two days later. On the day it was to be installed, I received a call at home at 8:15, notifying me that their "tech" was being given a "debriefing" and was running late. Tech finally arrived almost 45 minutes late, installed the new control board in less than ten minutes. Then the tech started the heater and walked away...total time in residence, less than 10 minutes. Vrobels charged another $354.15 for control board and install. The control board can be purchased at full retail price online for about $150. So, we were charged $200 for seven minutes of labor, after tech was 40 minutes late. I called Vrobels to complain about the price. Was given an excuse about them having to mark up parts and needing to charge sales tax. I said that $200 for labor was excessive for 7 minutes work. Whatever, shrugged it off and figured I'd forget about it. Few days go by, go to rental to some some things, furnace isn't working. Call Vrobels to complain. Said they had a letter and a "check" waiting to send us, because they felt bad for overcharging, misdiagnosing the issue, being late etc. Owner comes to look at the furnace, says it now needs a new switch and work done on the exhaust fan. Couple of days till part comes in. Switch comes in, owner comes to install. Installs switch, tries to work on fan, says fan is losing pressure, needs new fan. Tests furnace for about an hour. Then gives bill for $136.05 for new switch - does not charge for labor out of the kindness of his heart (or because they screwed up the whole thing so badly so far). New switch can be purchased for full retail online for $53.66 with free 2 day shipping, but again, he charged us $136. So he marked up the price $83. Gives us thank you/apology letter and a check for $50. The letter stated that by accepting the check (for the gross overcharge and hassle of dealing with their late and inept tech) that the repair would not be covered by a warranty - despite the parts carrying a one year manufacturer's warranty. Vrobels then calls with quote for new exhaust fan with install for $365...which again, had a huge markup. We will be calling elsewhere for the rest of the repair.

Technician was well educated and was very thorough on my generator inspection. Great service.read more

I would give them zero stars if I could…read more I purchased a new furnace from Gary & Sons in the fall of 2024. I knew I was overpaying at $7800 for their bottom of the line furnace, but I was drawn in by their promise of excellent service. I bought their maintenance program which is supposed to get me a discount on parts and priority service scheduling. In Feb 2026, we had a power surge that took out our furnace. It wasn't covered under their warranty due to the power surge. Frustrating, but certainly understandable. Gary & Sons came out to diagnose it same day (Friday). The repair tech installed a control board that immediately shorted out again, and he determined it also needed a blower motor. Those needed to be ordered, which were supposed to be overnighted (Saturday). I heard nothing from them on Saturday, so I called again and was told the parts didn't get ordered until Saturday, and they were expected Monday. No word from them Monday until I called to check what the status was in the afternoon. I was told they should arrive Tuesday. I was only then told the repair would be $1809.67. Prior to this point I had not been given an estimate. I asked for a breakdown by parts and labor and was denied. My request to speak with a supervisor was also denied. I was told other customers have asked for a breakdown of parts and labor and it has never been honored, which seems like an odd practice given they claim members are supposed to get a 15% discount on parts. By looking at repair parts online, I estimated parts to be around $800-900, so the balance was labor. The $68 member discount on my estimate didn't seem to jive with their advertised discount, but again, how could I resolve this when I wasn't allowed to talk to anyone else? I was also sent an invoice for $688 for the original diagnostic service call and control board that the tech replaced and immediately shorted out. So all said and done, Gary & Sons wanted $2,497.67 to fix my brand new furnace. When parts did arrive Tuesday around 3pm, I asked for them to be installed same day since again I was supposed to get priority scheduling and Gary & Sons advertises 24x7 emergency service. "No" again. On March 27, I called to address the past due invoice of $688. Harry returned my call, and asked what I thought was fair to settle the outstanding invoice. I told him I was happy to pay for the diagnostic service visit, but not for the control board the technician shorted. He claimed that I wouldn't have been charged for 2 control boards if I had done the repair with them. That was impossible to know given the $2500 in invoices and quotes and their refusal to let me speak to a supervisor. He said the diagnostic call should have been $608 (they hadn't discounted the parts), and he needed $300 to call it complete. Given their tech ruined the board, and we were talking about a furnace I just paid $7800 for that seemed a bit outrageous. However, to be done with Gary & Sons I am happy to oblige. If you want to be overcharged at every turn and get lack-luster second-rate service, Gary & Sons is the company for you. Otherwise, there are lots of companies out there that will take far better care of you.

I've been using Ted Thompson for maybe a year for regular service of AC & furnace. Even before…read moretheir first visit, Tammy talked me out of paying them for service she knew based on her expertise that I didn't need when I called them to schedule. Rob, the technician I have met, is always friendly and obviously highly competent. Early last night my furnace died in the middle of a spell of sub-freezing temperatures. Rather than calling a 24-hour service, I stuck it out overnight in the house and called Ted Thompson first thing this morning. Rob was out here by 11:30 and had my furnace up and working again in under an hour. Literally a life-saver. I cannot say enough good things about this small but mighty team, but they have my business for life now. FWIW I posted on social media today about how great they are and another complete stranger from the pgh area commented "I know those folks and can confirm. Rob is the best and I could not recommend them enough!!" Strong agree!!

These folks installed my furnace several years ago. Quick, clean and efficient. The owner Tammy is…read moreknowledgeable and customer service oriented. Reasonable pricing and honest service are hallmarks of their business.

Brandon was beyond honest, reliable and timely. From giving me an accurate estimate before I…read morepurchased my house to replacing both the furnace and hot water tank 4 business days after I had him come in for a final inspection. I can't recommend him highly enough.

Excellent service and very professional. Very knowledgable and helpful. Came when he said he would…read morebe there. Would highly recommend Elite Plumbing and Heating

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

Utterly disappointed. Chose this company based on their Yelp…read morereviews. The technician (Duane) arrived to clean our ducts on 10/2025. We had previously taken the time to move everything out of the way to provide complete access to the ductwork and make things easier for the tech. Why are we disappointed? - the dust level in our house is much, much worse than prior to service being preformed - upon checking I saw a large amount of debris in the bottom of our ducting - the technician reinstalled a register grill upside down because the duct tin needed tacked up out of the way and he apparently didn't want to bother taking time to do it correctly. - I had to ask about the condition of our ducts prior to the cleaning before he would show me just a one single before photo. I have to wonder if it was actually a photo of our ducting. - I got a negative vibe from the technician from the outset. His demeanor was less than friendly and he didn't talk much. My impression was that he wanted to get in and out as quickly as possible. I felt he was a very poor representative of this company. The work was completed quickly and I can't help but feel we received a "rush job". The dust in our house is much worse than ever and this experience was a complete waste of our $725. We feel like we've been ripped off. Per your response to my review above - Yes it's true that it's been a year since the service was performed. I've been meaning to send a review since last winter. However, because I'm a procrastinator and I sincerely don't like to complain doesn't change anything about my honest, but blunt, statements. The unusual frequency and amount of dusting we now have to do after your service (not to mention shelling out your service fee for sub, substandard work) finally drove me to take this step. Furthermore, explain to me why when I happened to be performing some home maintenance a couple of months ago, I found the thick layer of crud laying on the bottom of our ducting ? It shouldn't be there in that volume. Is your equipment inadequate ? As far as the operable grill reinstalled upside down goes, it was GLARINGLY obvious because it had once been painted except for a strip on the bottom behind the carpeting. That, exceedingly noticeable, contrasting strip was reinstalled up, instead of down, where it's hidden by the carpet nap. (I can send you a photo.) I saw how the tin interfered with the reinstallation and I had to mess around and tack it up out of the way. So I believe the technician didn't want to deal with it and put on upside down instead of, at least, notifying me. And I suggest you speak to your technicians about how they represent your establishment. On the whole, our experience points to some sort of problem with your company. Where that problem lies is up for debate. I initially read all the good reviews regarding your company. I expected at least adequate work to be performed. What we got was, at best, unacceptable. You can speak about all the positive things about your company and your personnel, all I know is what we experienced. Instead of denying everything I said perhaps you should consider it objectively and take it for what it's worth.