Never have to wait. Takes care of problems and doesn't create any!…read more Everyone is very helpful and great to work with.

Absolutely furious with this company. Furnace stopped working in our rental, called this company…read more They showed up to diagnose the issue and charged $69 for the call, said we needed a new control board, which we were told would be about $100 for the part. Vrobels called the next day to say that the parts/labor quote was wrong, and that it would be about $350. They had to order the part and scheduled an 8:00 AM install two days later. On the day it was to be installed, I received a call at home at 8:15, notifying me that their "tech" was being given a "debriefing" and was running late. Tech finally arrived almost 45 minutes late, installed the new control board in less than ten minutes. Then the tech started the heater and walked away...total time in residence, less than 10 minutes. Vrobels charged another $354.15 for control board and install. The control board can be purchased at full retail price online for about $150. So, we were charged $200 for seven minutes of labor, after tech was 40 minutes late. I called Vrobels to complain about the price. Was given an excuse about them having to mark up parts and needing to charge sales tax. I said that $200 for labor was excessive for 7 minutes work. Whatever, shrugged it off and figured I'd forget about it. Few days go by, go to rental to some some things, furnace isn't working. Call Vrobels to complain. Said they had a letter and a "check" waiting to send us, because they felt bad for overcharging, misdiagnosing the issue, being late etc. Owner comes to look at the furnace, says it now needs a new switch and work done on the exhaust fan. Couple of days till part comes in. Switch comes in, owner comes to install. Installs switch, tries to work on fan, says fan is losing pressure, needs new fan. Tests furnace for about an hour. Then gives bill for $136.05 for new switch - does not charge for labor out of the kindness of his heart (or because they screwed up the whole thing so badly so far). New switch can be purchased for full retail online for $53.66 with free 2 day shipping, but again, he charged us $136. So he marked up the price $83. Gives us thank you/apology letter and a check for $50. The letter stated that by accepting the check (for the gross overcharge and hassle of dealing with their late and inept tech) that the repair would not be covered by a warranty - despite the parts carrying a one year manufacturer's warranty. Vrobels then calls with quote for new exhaust fan with install for $365...which again, had a huge markup. We will be calling elsewhere for the rest of the repair.

Technician was well educated and was very thorough on my generator inspection. Great service.read more

Grand daughter moved into new house, she's young and husband works away. Drains started backing…read moreup, paid Gary & sons $100 to come over and tell her drains were clogged. Told they would fix drain & run camera to check for broken pipe probably around $1500 if pipe didn't need dug up. Pushed for commitment as they had financing, no cost today, sounded like used car salesman to me. Called Roto Rooter, charge $245 total. He called boro utilities and water co, problem was 70 feet down the street and fixed that afternoon. Money, not service comes first with this company.

I've been using Ted Thompson for maybe a year for regular service of AC & furnace. Even before…read moretheir first visit, Tammy talked me out of paying them for service she knew based on her expertise that I didn't need when I called them to schedule. Rob, the technician I have met, is always friendly and obviously highly competent. Early last night my furnace died in the middle of a spell of sub-freezing temperatures. Rather than calling a 24-hour service, I stuck it out overnight in the house and called Ted Thompson first thing this morning. Rob was out here by 11:30 and had my furnace up and working again in under an hour. Literally a life-saver. I cannot say enough good things about this small but mighty team, but they have my business for life now. FWIW I posted on social media today about how great they are and another complete stranger from the pgh area commented "I know those folks and can confirm. Rob is the best and I could not recommend them enough!!" Strong agree!!

These folks installed my furnace several years ago. Quick, clean and efficient. The owner Tammy is…read moreknowledgeable and customer service oriented. Reasonable pricing and honest service are hallmarks of their business.

Brandon was beyond honest, reliable and timely. From giving me an accurate estimate before I…read morepurchased my house to replacing both the furnace and hot water tank 4 business days after I had him come in for a final inspection. I can't recommend him highly enough.

Excellent service and very professional. Very knowledgable and helpful. Came when he said he would…read morebe there. Would highly recommend Elite Plumbing and Heating

A good job done cleaning my ducts. Had to be a tough job, not having been done before...in the 40…read moreyears I've lived here. Duane got here on time and went to work. We did a walk through, he explained the process, with zero up-sale attempts, and then he got to work. Found some interesting stuff in the ducts (a very old pork and beans can?) But the before and after camera shots were quality convincing. I'm quite happy with the results, and am happy to give you my recommendation that EZ Breathing is definately the way to go! Give 'em a call!

Needed help with my dryer exhaust--new pieces did not fit what was already holed out in my wall…read more Tech arrived and saved the day! It was cold so he wrote into my receipt to call to have the outside caulked when it warms up. Would definitely recommend!!