I have been a loyal customer of The Gentlemen's Barbershop in Mount Joy for years. While the staff…read moregenerally provides great service, I have consistently observed the owner speaking poorly to both his customers and his barbers. He frequently berates and belittles his staff in the open, creating an uncomfortable atmosphere. My decision to leave a negative review stems from a direct interaction I had with the owner during my most recent visit. My usual barbers were busy, and seeing that the owner was not cutting anyone's hair and had an empty chair, I approached his station. As a busy professional with limited time, I asked if he was available to cut my hair. Instead of a professional response, he immediately adopted an attitude, seemingly annoyed by the request, and asked, "Don't you want to wait for your guy?" When I walked away to sit down, rather than letting it go, he engaged me again and escalated the situation. When I asked if he was "too good" to cut my hair, he launched into a rant about a "silent rule" regarding waiting for specific barbers--despite me directly asking him for a service he was available to provide. He proceeded to argue with me and speak down to me in front of his staff and other customers. It is unacceptable for a business owner to publicly berate a long-time client or to refuse service based on arbitrary "silent rules" when a customer is pressed for time. This behavior is unprofessional and hostile. I want to warn potential customers that while the barbers may be skilled, the management creates a toxic environment.

Great space... open fresh and clean... engaging staff, making 1st timers feel welcome…read more Moderately priced and my man George cleaned me up nice! Thank you sir!

Great cuts. FRIENDLY service. Good with clients of all ages. Busy, but you never wait very long…read more Highly recommend.

Took me a few years to find a good barber in the area after my last barber unfortunately passed…read moreaway. Either the barbers were too expensive, business was closed even during advertised business hours, lack customer service, welcome feel. Heisey's however checks all the right boxes. Price is right, open when you have a scheduled appointment, welcoming with good conversation. Plus having the ability to book your appointment online and ahead of time is a huge benefit. I'm very satisfied with my last haircut and have already scheduled my next one .

Josh is an amazing barber. Does a fantastic job every time!!! Best in lititz and probably in…read moreLancaster county

We walked in and were seated within 30 min on a busy Friday. Vibes we're immaculate…read more Will was FABULOUS!! He did my hair (purple), and Chop handled my partner's hair fantastically!! Will 100% be returning for our next haircut needs

The entire staff showed talent! And the barber (Stick) who cut my son's and my was sharp and so…read morefriendly and funny! I've found my new barber. Thank god!

Always my choice when I need a haircut. I've had my haircut by several different barbers here and…read morehave never been disappointed.

I moved up to the York area about a year ago and have gone to many haircut places since then. I am…read morenow seeing someone in Elizabethtown and prefer to get my haircut around there now. Elizabethtown Barbers was recommended to me by a friend and boy am I glad that I took his advice. DJ cut my hair today and he did a fantastic job! He's actually a skilled Barber, not someone who went through cosmetology school! He cut my hair exactly how I requested and did a fantastic fade on the sides and back. Such a nice guy and very pleasant personality as well! The place is very clean and relaxed and the prices are very reasonable as well! Looks like I've found a new Barber! Thanks DJ!

Stopped in on Wednesday and got a great haircut. I didn't have to wait too long and the staff and…read morecustomers were very nice. My Barber was very friendly and she did an excellent job. My only complaint is cash only. Luckily I had cash on me which nowadays I rarely do. I travel to much and fine far more often places don't want cash, but rather you pay by CC.

I just got one of the best haircuts that I've gotten in years! I just moved to York and am finding…read moremy way around, but I think I just found my new barbershop! Ask for Luis, he's a good guy and he'll do you right!

I had a chance to go in yesterday, at the invitation of Jon who wanted to make things right after…read moremy last visit. It was pretty much the opposite of my first experience. I was asked to help myself to a drink while he finished up with his existing client. We chatted amiably for a good part of the cut. He finished with a hot cream straight-razor shave. He accommodated me despite it being a very busy week by just letting me know where there was an opening in his calendar and we made it work. If he's available, definitely book an appointment with him and you won't be disappointed.

Tika is soo patient and kind with my 3 year old grandson who has A LOT of energy! And the haircut…read moreis perfect!

Ryan was able to fit my son in for a last minute haircut-school pics were in two days. He got him…read morein and out quick and gave him an awesome haircut! We will definitely be back!

Just moved to the neighborhood and walked into the shop to book an appointment. He told me to…read moredownload the app and schedule for any time that's available. Day of the appointment, he cancels stating new clients aren't welcomed. Never heard of a barber who wouldn't want more business

They are all so friendly here! I go there for Gina. She cuts my whole family's hair. My youngest…read moreson has autism and Gina is the only person that has ever been able to make him feel comfortable.

Great people. Great chops, great name…read more I walked in on a Tuesday at lunch and the people there were inviting and personable and worked with me on what I wanted. Go here for your next cut!

Lindsey was awesome! Never been here before and it's very hard to find a decent cut, nonetheless a…read moregreat cut. Lindsey gave me a low tapered skin fade into a 1" cut on the side and trimmed the top- she did exceptional. I will be coming back again:)

I was at Roosters Friday, 02/09/2024. First, let me give a shout out to Tonya, she made my…read moreexperience completely enjoyable. She was very pleasant during my entire service. I was taken to her chair promptly on time. She asked me about the kind of cut I wanted and took it from there. I had the Gentleman's Choice, cut, wash, and shave. If you want to treat yourself to a special day of man pampering, this is the place. I cannot say enough about how how positive this experience was. Thanks again Tonya for making my day