Our family had an extremely disappointing and frustrating experience. During an already emotional…read moretime, we were met with poor communication, unprofessional behavior, and numerous mistakes that added unnecessary stress and heartbreak. Issues we encountered: It took an excessive amount of time to receive a return call just to schedule the service. We were told the ONLY available day was Friday or we would have to wait an entire additional week because there were "no Saturdays available." After looking into the schedule further, there were no services listed for Saturday at the time. The Funeral Director was extremely rude and unprofessional throughout the entire process. He did not properly review the pre-paid service plans that my grandparents had already purchased, including plots, casket, vaults, and opening/closing services that were fully paid in advance. When we asked multiple times for the Manager or General Manager's contact information to verify the plans, he refused to provide it and instead insisted the full payment be made by Thursday or the service would not happen. The funeral home had incorrect plot information in their system due to someone writing down incorrect details. Thankfully, we had our paperwork showing the correct plots and were able to get it corrected before burial. On the day of the service, the requested hair, makeup, and nails for my grandmother were not done according to our wishes and appeared poorly done. The obituary was incorrect even though the family provided a completed version. The Funeral Director made changes without confirming accuracy. Service handouts contained multiple errors, including missing pallbearers' names and incorrect last names. The facility itself appeared old, run down, dusty, and not well maintained. The audio system had issues, and the video tribute would not play correctly. It took 30 minutes to resolve, and ultimately a 13-year-old family member had to get it working. The Funeral Director struggled to locate or play the requested music selections, despite being provided the song titles and links ahead of time. Four months later, we are still waiting for the headstone to be placed. When visiting the cemetery, we found only a placement marker and items we had left at the plot the previous week were gone. Families should not have to manage these issues while grieving. We trusted this funeral home to handle arrangements with professionalism, respect, and care, especially considering services were pre-paid. Unfortunately, this experience fell far short of expectations. I hope improvements are made so that other families do not have to endure this level of stress during such a difficult time.

Absolutely horrible customer service. My mother was buried there 25 years ago. Before my father…read morepassed away in 2023, he paid for all of his final expenses so his family wouldn't be burdened with the task. Over an entire year later and his grave marker still has not been completed, although paid in full. Multiple excuses have been made and I have been put off numerous times. Now no one is communicating with me at all. What an absolute nightmare. Avoid this place for your loved ones at all costs. I will be contacting the US Attorney's office to report them.

I only worked for Gorman Scharpf three weeks. The training was good, management informed me several…read moretimes I was doing a good job, only to be lied to in front of my face and then fired after three weeks of working long hours, little sleep and always showed up to do my job. Management doesn't appreciate your hard work and they take advantage of the employees they have that are working for them. I wouldn't recommend working for them or using their services.

Though it is a sad occasion to write about, I can't say enough good about the Gorman Scharpf…read moreFuneral Home. They were intrusted with the remains of my Aunt Juna, and they did a fine job with the memorial service. The space was lovely, my Aunt looked at peace, and our family took comfort in knowing that she'd been handled well and with care by those who worked there.

I'm from St. Louis and needed a cremation service for my son who was in Springfield. I researched…read moreand studied the reviews of all that offered this service. Midwest Creamation and Funderal Services jumped right out to me. From the staff Jessa and Missy that I worked with were so efficient and kind hearted. They were always there no matter what questions I had they showed me the way. Being so far away this was comforting. They walked me thru the steps and lived up to my expectations. Too bad I couldn't check off 10 stars. They are the best. Thank you for taking such good care of Mt son. God Bless.

Absolutely excellent experience with Midwest Cremation, prices very reasonable, staff is excellent,…read morehighly professional, thorough and unbelievably helpful. We made arrangements from California when our Brother died in April while living in Springfield, Mo. All arrangements were made by phone in April and they stayed in touch with us until we could coordinate services at the Missouri Veterans Cemetery & stay on June 3rd. I was bursting with pride at the level of cremation care and Veterans Graveside service we received for my brother, a Vietnam Veteran. Thank you all.

Had service... place was packed... only one bathroom Imagine…read morea line of 20-people wanting to relieve themselves while at a funeral... You could have a cracked window, staining the carpet, microphone on the fritz, problem with literally anything.... And it wouldn't be as important as fixing the crapper when 100+ people are attending a service. Seriously poorly executed

This place is just phenomenal, just amazing! I can't even begin to say enough wonderful things…read moreabout this establishment! My daddy recently passed away 2/16/20 & they were just so wonderful, when they came to my house to pick up his body after he had passed at home with my husband and myself they were ever so gentle with him, they were so very respectful, everything the did and said was done with so much love and empathy. They are very respectful charismatic, loving, kind, nurturing sweet people. Everything they did and offered us during our time of need was so very tasteful and elegant. The prices were quite fair as well. I didn't feel like I was being lied to or taken for a ride on anything I did with them and even still months on down the road they still maintain contact and send me cards making sure that I am okay. This is thus far the best place you could ever possibly want to go if you ever unexpectedly or suddenly loose someone you love and care about. I promise you will not regret going here ever and you'll be so glad when you do go with them. Most definitely wouldn't ever regret it!

Beautiful well maintained national cemetary in Springfield. Has many memorials, paths, and benches…read morein a quiet neighborhood area. Also has a section of Lake Springfield for fishing and the Trail of Honor for walking.

My family recently suffered a loss and I was SO impressed with their professionalism and kindness…read moreto our grieving family. The gentleman that helped us through the visitation (at the funeral home) and the funeral (at a church) is named Steve Smith (I think?) and he was great. He kept things flowing with out pushing us. During our first time viewing the body we noticed she didn't have makeup on like she would normally wear. As we walked up the the desk a lady was on her cell phone but imminently put it down, stood up, and said "What can I do for you?" That was very impressive and appreciated.

they pick my son's body up he was already inbalm we agreed that Meador would provide pallbearers…read morebecause I didn't have anyone a lot of things happened before my son made it to the graveyard I'll cut through that but it was unprofessional very uncompassionate rude I was going through enough my son's life was taken from him it was a wrongful death meador got to the graveyard the manager and her helper both women one weighed 90 pounds the other one may be 200 the manager was like 70 years old and there's NO pallbearers she was to have (licensed employees ) from Meador funeral home they said they have several men work at funeral home help to carry the casket and especially when they agreed to take care of it I'm standing there numb 70 year old manager yells across the graveyard to a man that's there with his granddaughter yelling waving arms asking him to come help carry the casket about that time the presence of the Lord came on me to keep me from going to the ground on my knees then they pull the casket out and she manager drops her front the manager 70 years old maybe weighs 90 pounds they slide the casket back in to the vehicle she goes around and gets a folding table puts it on her side they slide the casket on that and then just slide it that's how my son got in the ground she could care less how he made it in there very unprofessional very and compassionate cold rude heart and they keep charging me the wrong amount they're wanting almost $13,000 and my bill is only 5800 they turned it over to the company in Jeff city I've sent them the proof even spoke with the Owner and he said he gave them the right amount but I keep getting these bills for almost $13,000 The funeral home nor the place in Jeff city returns calls or even tries to work with you there's more than this that I went through with that funeral home I just can't believe it the place that they sent my bill to in Jeff city the funeral home owns it and they're called a memorial they'll make a memorial concerning your family member.

Meador Funeral Home handled the arrangements for a recent death in my family. They were responsive…read moreto my inquiries and answered all my questions. It was a difficult time for our family and they made the process smooth and were consummate professionals. Their pricing is easy to understand and reasonable. Cherie handled our arrangements. She is thoughtful, conscientious and a consummate professional in funeral services. I am thankful for her assistance in getting us through this process. I would highly recommend her and this funeral home to anyone needing these services.

Sarah, summer was the only positive about this situation except, she did apologize for not getting…read moreobituary to radio station. That was nice to tell me and apologize. More than I can say about the rest of you.

My Uncle passed away on July 10, 2025. My family went to the funeral home, planned the funeral had…read moreeverything in place or so they thought. Funeral was scheduled for July 17, 2025 with the burial 120 miles away. I have been to many funerals in my life but this one was different. Everyone gathered at the cemetery but the vault was not ready, no tent set up, no chairs, nothing!! Why you ask...all because this funeral home did not bother to contact the vault company until 1 hour...yes 1 hour before the funeral. Now when you plan a funeral 1 week in advance there should be NO reason that the vault company is not notified. More than a few family members contacted the vault company and all were told that the funeral home forgot to hit submit for the vault installation. How devastating for my family to have to sit and wait on the vault company to do their job all because this funeral home whose job it is to comfort loved ones, to make things easy forgot to do a very important step in the process of burying your loved one. I guess once this funeral home who has been in business for a while decided that once they got the money in the bank that they didn't care to double check or finalize anything. I'm sure they will reply like always on complaints "That's not how we run our business" The sad thing is now that all of this has happened guess who won't answer the phone or reply to an email...you guessed it. They got their money and could care less about their mistakes!! Very unprofessional, very rude and very disheartening to know that they just don't care. Please think twice before using this business. Death is devastating enough without having to deal with an issue like this!