Our family had an extremely disappointing and frustrating experience. During an already emotional…read moretime, we were met with poor communication, unprofessional behavior, and numerous mistakes that added unnecessary stress and heartbreak.
Issues we encountered:
It took an excessive amount of time to receive a return call just to schedule the service.
We were told the ONLY available day was Friday or we would have to wait an entire additional week because there were "no Saturdays available." After looking into the schedule further, there were no services listed for Saturday at the time.
The Funeral Director was extremely rude and unprofessional throughout the entire process.
He did not properly review the pre-paid service plans that my grandparents had already purchased, including plots, casket, vaults, and opening/closing services that were fully paid in advance.
When we asked multiple times for the Manager or General Manager's contact information to verify the plans, he refused to provide it and instead insisted the full payment be made by Thursday or the service would not happen.
The funeral home had incorrect plot information in their system due to someone writing down incorrect details. Thankfully, we had our paperwork showing the correct plots and were able to get it corrected before burial.
On the day of the service, the requested hair, makeup, and nails for my grandmother were not done according to our wishes and appeared poorly done.
The obituary was incorrect even though the family provided a completed version. The Funeral Director made changes without confirming accuracy.
Service handouts contained multiple errors, including missing pallbearers' names and incorrect last names.
The facility itself appeared old, run down, dusty, and not well maintained.
The audio system had issues, and the video tribute would not play correctly. It took 30 minutes to resolve, and ultimately a 13-year-old family member had to get it working.
The Funeral Director struggled to locate or play the requested music selections, despite being provided the song titles and links ahead of time.
Four months later, we are still waiting for the headstone to be placed. When visiting the cemetery, we found only a placement marker and items we had left at the plot the previous week were gone.
Families should not have to manage these issues while grieving. We trusted this funeral home to handle arrangements with professionalism, respect, and care, especially considering services were pre-paid. Unfortunately, this experience fell far short of expectations.
I hope improvements are made so that other families do not have to endure this level of stress during such a difficult time.
