I have recently experienced the hospitality (or more appropriately the lack of) at the Newberg…read morebranch of US Bank. My father had recently passed and my mother just placed on Hospice care. Because of this, there was a fair amount of work that was needed to put their financial affairs in order. All the financial institutions I worked with were more than accommodating (walking me through the process, helping prepare the necessary documents...), all that is except US Bank. The best term I have for explaining their behavior is obstructionist. Andrew, the individual I worked with on unfortunately numerous occasions, appeared to take pleasure in finding errors or missing document, without providing instructional input on how to change, and sending me on my merry way to correct things, despite knowing I was from out of state and on a time crunch. His response, as well as that of the managers (who as others have noted makes an excellent wingman for Andrew), was that they are not lawyers and don't do this. Thank God the other financial institutions I worked with did not have that same attitude. With all the other banks and branches available in Newberg, I would suggest that there are numerous better options for banking than US Bank. Dr. David Sundin

This is the absolute worst branch of a bank I've ever dealt with and unfortunately the only…read morelocation in newberg area, I seriously drive to McMinnville instead and they no longer even have a drive through option. Always some sort of chaos to do anything even as simple as deposit, customer service is dismal, rude tellers and manager. Looking to change banks which is such a pain due to these multiple horrible encounters.

So far, meh. Applied to refi auto during promo, next day…read moreour rate is not as advertised- rates change overnight, I get that so ok. No esign so take time off work, ok. Get a HUGE pack of paperwork to take with us? I don't need a copy of my credit application, huh? No credit score disclosure- isn't that required by regs? Got trouble with online banking cleared but no access to ACH. A bit of a weird experience for someone who's only used CUs for 30 years.

Needed help with my aunt's account as she recently passed away. They actually answer the phone here…read moreand were super helpful. Very nice and clean inside. I drove over and Corie was terrific. I was able to get everything handled. I recommend this place. I am out of state but would certainly used them in the future if needed.

My family and I recently needed a document notarized, we have been customers of this bank branch…read morefor over 13 years, the more reason to be upset at this situation. My sister and her father we "helped" by Isabel Segura who claimed to not be able to notarize a DS 3053 because of the form of ID they presented. They were told that she wasn't going to do it - luckily we found another notary to help us out, confirming that the CID is in fact a valid form of ID. Upsetting interaction.

Judy Wood is tops!! if you have a problem just asked to speak with Judy. I live in McMinnville and…read morego to the Newberg branch for great service.

Our Chase bank is located in the grocery store. Their staff has always been friendly and my…read moreparents (before my Dad passed) and since then my Mom has had her account there. When my Dad passed away 2 years ago they had a PO box which was removed from the account when the box was closed in 2018. About 2 weeks ago my Mom's ATM/Debit card stopped working. We went to the branch to deal with getting a replacement. This is when things got frustrating. First, when we were there the branch's computers weren't working. They would go on to order the card and it would go to a gray screen. My Mom is not the most technical and doesn't have a smartphone so she relies on the branch and ATM card to do her banking. We were told the only way we could get it was to order it online. We also checked with the bank to see where the card would be sent and they assured us it was the new address. I was able to get into my Mom's online banking account per the instructions of the branch. I ordered a new card but it never appeared. We finally went back to the bank and they said "oh, it was shipped to your PO Box". This was after we had been told that address was removed and assured it would go to the new address. They then insisted on charging my mom $5 to "speed up" the replacement card. This is after the bank caused this issue with non-working computers and shipping to the wrong address. $5 for my Mom who is on a fixed income is a big deal. The bank refused to waive the fee. I'm going to be working with my Mom to switch to a new bank on down the road. While they have always been friendly they created a situation and then charged us to fix it. There are a lot of great banks in Oregon. Unfortunately this Chase branch just isn't one of them. And it seems the problem is created by their policy, not their people.

Terrible branch absolutely awful! No supervisor available to approve cashiers checks! Three…read moreemployees with no customers wasting time joking around!

Opened my first savings account with this bank. Opened an IRA here before I went to college. Closed…read moreit out about twenty years later. Missed the CD renewal by a couple of weeks. They charged me 1% of the balance in fees after paying me fractions of a percent in interest for years.

I appreciate Monica for her patient help in closing out an old account of my parents' trust.read more

Not a fan. Went in and felt super not welcomed. A guy was walking out from behind the counter and…read moredidn't greet me friendly and I have a disability and brain Injury and a hard time communicating and understanding. Due to feeling so unwelcome and like this guy did not want to go back behind the counter I said I would go use the atm to deposit my check. Well the atm would not accept it so I left and will go to a different one next time. Have won't use this branch again since it seemed like an Inconvenience I was there. Maybe he had to run to the bathroom before pooping his pants and that's why I said was an inconvenience to walk in at 445pm. The Hillsboro and Orenco branch are so much better and helpful.

I am a long time account holder for many accounts from savings to checking, Im am at my wits end…read more Yesterday, I had, had it. Many reasons but to short it all up.Lack of customer service, appreciation, and downright nastiness is what you will get eventually at Key Bank. I will say Wilsonville and Newberg are on my S*** list. In the mean time Im looking for a new bank, a credit union to be specific. Do not put your money in Key Bank and expect any service and any service with kindness will be met with a fee. Im done. Beyond done.

They made our lives miserable in terms of making changes to our account and then nearly impossible…read morewhen we were fed up and wanted to move our money out. Our new credit union treats us what sometimes feels like royalty, and Columbia did nothing but give us the polar opposite. I should also add that unlike most banks, they don't even offer Saturday hours. It must be nice to live in their alternative world, but it shouldn't and won't be with OUR money.