Very clean room, breakfast was good, friendly staff, only thing we parked in the back parking lot…read morebecause our room was at the end and door was locked, we tried about 7:30pm , we had our key for our room. So we parked in front.

Great price, nice sized rooms, good gym and really cute lobby/hangout areas. Mid breakfast, but…read moreit's included, so no complaints. The rooms don't have carpeting, so I bet the floors are easier to keep clean. Bathrooms clean, beds comfortable, ice on every floor. Mini fridge, but no mini coffee maker. Lots of machines in the gym and a barre as well. The lobby is decorated super cute and there is nice morning light for breakfast. There are more good carb options than protein or fruit, but lots of things to choose from. I'm sure most people are happy with it. The fruit could have been a bit fresher, and the eggs are powdered. Still, they had little sausages as well as a pancake machine and pastry/breads. The coffee was pretty terrible to be honest, and real cream might be nice to have. I suppose I could have used milk from the cereal station. Overall, for the price, I'd definitely stay again.

We booked TownePlace Suites for a little local staycation and it ended up being such a solid…read morechoice. We live nearby and just wanted a quick getaway where the kids could swim, and the pool was perfect. The temperature was ideal for actually swimming, not freezing and not overly warm. The pool towels were huge and fluffy, which I weirdly appreciate more than I should. There's also a shower and bathroom right inside the pool area, which makes life so much easier when you have kids dripping everywhere. Breakfast was hot and genuinely good. Lots of options and everything stayed stocked. Every time something got low, it was refilled quickly. It didn't feel picked over or sad like some hotel breakfasts can. The room was spacious with high ceilings, which made it feel bigger than most hotels. Full kitchen, comfy beds, and a really good work area setup. The TV had streaming options so we could log into our own accounts. The bathtub was great for the kids after swimming. Everything just felt clean, comfortable, and easy. It was the perfect little reset close to home. We'll definitely be back.

Newer hotel very nice for a Townsplace suites! Easy hotel to stay very close to 94 and M59. Only a…read more5 minute drive. Nice restaurants nearby breakfast onsite was pretty good. The comThe bathrooms were beautiful with lots of lighting and very clean and comfortable. The hotel was clean in the rooms overall satisfied.

We stayed for our the night of our wedding and it was great. We decided to make another weekend of…read moreit. It was flawed. Hot tub didn't work good. The didn't maintain the room well either. Wouldn't recommend

Our room was ok, but warning anyone who wants to use the fitness room it is extremely unsafe and…read morethe staff already knows about it. If you try to use the treadmills they are prone to blow the fuse because they are plugged into the grid in an unsafe manner. Luckily I was running very slowly and my fiance was just walking so we were able to catch ourselves before we fell. When I brought this to the attention to the staff they did not care and just offered to start the machines again. Dangerous

Lisa Marie and Mel are amazing! We stay here pretty regularly and these two women have been…read morefantastic. We love how affordable the rooms are and the free breakfast is GREEEEEAT!

Stayed here for a couple of nights. While the free/continental breakfast is always nice to have, it…read morewas okay. Parking isn't bad even if you come back late at night. Although the closer spots have street lights. The room itself was a king. The carpet had stains and rips. That was garbage that wasn't picked up by housekeeping (honestly, who knows how long it sat there). The shower could use a nice scrub down.

Lovely. room was hot but clean. ‍ ripped drapes and stained ceiling seemed careless. Surprisingly…read morequiet for being near expressway

Clean hotel, breakfast was great. Staff is very friendly, I can see why they were booked full all…read moreweek.

Stayed here for a night before leaving the area. The hotel was nice and well maintained and clean…read more The front desk staff could be a bit more friendly and helpful. I got the impression we were bothering them during check-in. I was also confused about the coffee machine in the lobby , if it was complimentary or if you had to pay since it was in the snack store and I didn't see any cups. Overall, we had a good stay.

Tori did a fantastic job serving us tonight at the Hilton Garden Inn on 44700 Road. She served us…read morewell and I witnessed her satisfy a customer that was highly unreasonable about his meal.

I stayed here a short weekend and from the very beginning the front desk ladies were so welcoming…read moreand very friendly. The breakfast was amazing and the rooms were very clean the bed was comfortable I really enjoyed staying here. Ms Mahmuaa was exceptional with her customer service skills. I have no complaints at all

Our stay was extremely disappointing and concerning, especially while traveling with a youth team…read moreand families. This was a very poor representation of the Hilton brand. First Night: A staff member was rude, dismissive, and repeatedly attempted to remove our group, along with other paying guests, from the lobby area. Another employee later clarified that we were permitted to remain there. Second Night: The fire alarms went off three separate times, causing major disruption and distress for families and children. During the confusion, members of our group were wrongly accused of triggering the alarm, though the fire department later confirmed the issue originated in the pool/hot tub area. Police were also called that evening regarding a noise complaint connected to guests sitting in the lobby. After speaking with those involved, no one was asked to leave. Later that night, after another fire alarm, the fire department reportedly placed the hotel on fire watch. Despite the seriousness of the situation, staff behavior at the front desk appeared unprofessional and lacked urgency while families were upset and children were crying, saying they no longer felt safe staying there. The overall experience reflected poor communication, lack of professionalism, and inadequate attention to guest comfort and safety. After reviewing other recent guest feedback over the past year, it also appears these concerns are part of a recurring pattern of similar issues rather than an isolated incident. Based on our experience, I would not recommend this hotel to families or team groups looking for a comfortable and well-managed stay.

I never write reviews, but I am extremely disappointed in the Marriott. They should hire a whole…read morenew housekeeping team. Really std cream. Come on. Thanks fully someone came to clean it up, but I still had to buy Lysol to disinfect the place. Then two days later I asked for the room to be refreshed and when I came back. Nothing. I go downstairs and asked why and they said well they should have done it. Then I asked if someone could at least empty our trash and give us fresh towels. I was told no one is here to do that and was handed to garbage bags. She said just leave it outside your door. Someone will eventually get it. Then I asked about the towels since I put all of em in the tub thinking my room would be made up. And she said come back later. We don't have any clean one right now. This is super unacceptable and I will never ever stay here again!!!!

This review is from late 2022-however I didn't realize it was sitting in my drafts until Yelp asked…read moreme to complete today. You couldn't pay me to stay here again. During a pandemic, I'm not looking for an open restaurant at a hotel, a hot breakfast...quite frankly I just want it to be clean and especially in these times. In my years of staying at hotels during travel, never an issue. But this place-goodness. I checked in about 7pm for a one night stay as I was in town on business. Had 3 wonderful nights at the Marriott Detroit Wixom but this hotel was closest to my next office I'd be visiting. When I arrived at the hotel, I was a bit surprised by the check in area. It was smaller than a hotel room and just looked really old. Front desk clerk was nice, gave me my key and down the next hall I went which was in another part. As soon as I opened the door to the hallway, completely uncomfortable. Tiny space, dirty carpets, men just standing right next to my room near the stairs. Upon entering my room, I was shocked to see the conditions. There were bug shells all over my kitchen floor, gray roly poly bugs dead on the carpet. A sign on the floor letting me know the hot water would be shut up from 8am-5pm the next day. I immediately check my bed due to the other conditions and discover my comfortable with black spots all over it and a sheet so thin that I thought it was dirty. The tv sits on a desk and does rotate so I just try to ignore the conditions, turn the tv towards the bed and I'm immediately met with sticky dirt all underneath that spot where the tv had been turned. Could I have called the front desk and requested a different room? Something told me that if all these things were wrong, another room would be completely the same so just figured I wouldn't unpack and would exit first thing in am. What a night. All I hear the entire time are people loitering in the stair area or slamming that door every 5 minutes. Perhaps I couldn't sleep because of the noise but I'm sure only having a thin sheet because my comforter was dirty played a part as well. The next morning I go to shower, and as soon as the water hits the shower curtain-the smell of straight urine. I couldn't wait to get out of there. As soon as I returned home late night, I emailed Marriott about these conditions. Wasn't looking for any compensation, not even an apology but just felt I'd want to know if these were the types of hotels operating under the Marriott name. A week later, I get an email from the Assistant General Manager, Jennifer. Let's just say I can tell why the hotel looks like that now: she was more concerned with why I didn't make the hotel aware of the issues almost as though I made them up. Refused to accept any ownership of hotel conditions and was very argumentative in all her correspondence. You can walk in a room, your hallways, your front desk and see all the things I saw-yet I need to make your front desk person aware of the 500 things wrong including bug shells, dirty blankets, hallways, urine...come on-it's clearly in every room. And in looking at recent reviews of this hotel, it's clear nothing has changed and that's sad. Run far far away from this one.....

I didn't expect to like this hotel as much as I did. The staff was very friendly and courteous and…read morethe room had a pleasant scent throughout, even the bathroom. The accommodations are actually studio-style rooms equipped with a full kitchenette, including cookware, microwave, toaster, dishwasher and more. They also offer complimentary washers and dryers though detergent is not provided although they have that for purchase. There were a few hiccups during my stay. On the first morning I requested a light bulb for a lamp that didn't have one. After waiting an hour with no delivery I left for the day. When I returned that evening I found a bulb in my room but it was the wrong type, it had metal prongs instead of the required twist base. I had to call again before receiving the correct one. On the third night of my four night stay my door suddenly became difficult to lock. It took several attempts and breaks to finally get it secured which was concerning because I hadn't experienced any issues with it the first two nights. The hotel has a lot to offer but some attention to detail and maintenance would go a long way in improving the guest experience.

Pretty new facility, so it looks nice and clean on presentation. When we arrived (party of three…read morefor a 2 queen room), room was clean but oddly only had one towel set. Front office happily gave more, but they looks used and dingy. Had I not seen him pull them from the folded piles, I'd question if they had been washed. Plenty of parking. Well located, many places to walk or within a close drive. Sadly no breakfast.

I booked a one night stay using points specifically so my child could enjoy the pool for their 12th…read morebirthday. Before I checked in and upon arrival, the front desk asked if we were there for the pool. When I said yes, I was told the pool was closed until further notice and was advised to check nearby hotels instead. I was never notified in advance, despite the closure clearly being known. Because the pool was the primary reason for the stay, I asked whether any accommodation could be made, such as points or a reduction of the pet fee. This request was denied, and the interaction with staff was rude and dismissive, with no effort made to offer customer service or a resolution. In addition, I booked a suite, and while the room itself was nice and spacious, the cleanliness was disappointing. The blinds were extremely dirty with visible stains, and the walls had crust and what appeared to be dried boogers. This is unacceptable for a newer hotel. It is also concerning that the pool was already out of service so early into the hotel's life. Overall, this stay fell far short of expectations.

This place used to be great but they've really let it go. They are not maintaining like a typical…read moreresidence inn. Not likely to stay at this property any longer when I come to town to visit family.