We have purchased all of our appliances from Degroods- stove, fridge, dishwasher, washer & dryer…read moreand a sebo vacuum! they have excellent service, installation and they stand behind there products. Bruce H.,

DeGrood's Appliance does not take responsibility for any damage made during delivery. After the…read morefact Maggie Rosier-Degrood informed me of a 48 hour buffer time for customers to report a problem, and falsely stated this notice is on the bottom of orders, it is not on any of my orders. I also reported the damage before they delivered all my appliances. They also changed delivery dates 3 times making my deliveries over 2 weeks late. The delivery men do not clean up their mess after drilling holes, Two of my appliances were never even checked out before they left. I would not recommend DeGrood's if you want good customer care, because it does not exist.

Scott was very professional, very careful with the refrigerator and the area. He explained what was…read morehappening. He was extremely professional and we were very happy withe his work, Thank You@

The technician was knowledgeable on the service he provided. Made great recommendations for the…read morehome owner to maintain the unit.

I am extremely disappointed and would never recommend Appliance Works. In November 2021, I reached…read moreout to see if they could repair the ice maker inside my refrigerator. While on the phone with the request, the man laughed at my request and made me feel stupid for even asking if an appliance repair shop could fix my appliance. They sent someone out two days later to my house to evaluate the situation. Great start! Quick response by sending someone out. Then everything went wrong. The man gave me a quote, and told me they had the part back in the warehouse and he would be back in three days to install and repair the ice maker. 2 weeks ago by and I haven't heard anything. I call the company and was told they didn't actually have the part but had ordered it and the part would be arriving in three days, at which time they would call me. Another 14 days go by without a phone call. It is now middle of December 2021 and I call once again. Again they say, oh we just ordered the part and it will be here in three days. A whole month goes by (now it's January 2022) and I call again and leave a voicemail. I never heard back from this company again. I completely understand there are supply chain issues and if the part is actually backordered- that's fine, just tell me! Instead this company strung me along and kept telling me "3 more days" when that was all a lie. Awful way to do business and as a young female I felt uncomfortable with the way the conduct business. Would not recommend this company.

Prompt and excellent service. First real snow fall of the season and of course, my snowblower…read morefired right up, but the auger would not engage. Called Michel's asking if they made house-calls as I don't own a truck, and found out they do FREE pickup and delivery! They picked it up, had it repaired, and delivered back to my home the next day. Amazing service, saved me a lot of time and effort.

I called in the morning to get my snowblower repaired. Michels not only picked it up, they repaired…read moreit...and returned it all on the same day! Talk about great customer service! And they said they stand by their service, so just call if anything needs to be fixed. Anyone would greatly appreciate this kind of service! I would highly recommend Michels.