Scott was very professional, very careful with the refrigerator and the area. He explained what was…read morehappening. He was extremely professional and we were very happy withe his work, Thank You@

Rick, the technician is a really nice guy. He is very knowledgeable. He is very polite.read more

I am extremely disappointed and would never recommend Appliance Works. In November 2021, I reached…read moreout to see if they could repair the ice maker inside my refrigerator. While on the phone with the request, the man laughed at my request and made me feel stupid for even asking if an appliance repair shop could fix my appliance. They sent someone out two days later to my house to evaluate the situation. Great start! Quick response by sending someone out. Then everything went wrong. The man gave me a quote, and told me they had the part back in the warehouse and he would be back in three days to install and repair the ice maker. 2 weeks ago by and I haven't heard anything. I call the company and was told they didn't actually have the part but had ordered it and the part would be arriving in three days, at which time they would call me. Another 14 days go by without a phone call. It is now middle of December 2021 and I call once again. Again they say, oh we just ordered the part and it will be here in three days. A whole month goes by (now it's January 2022) and I call again and leave a voicemail. I never heard back from this company again. I completely understand there are supply chain issues and if the part is actually backordered- that's fine, just tell me! Instead this company strung me along and kept telling me "3 more days" when that was all a lie. Awful way to do business and as a young female I felt uncomfortable with the way the conduct business. Would not recommend this company.

We have purchased all of our appliances from Degroods- stove, fridge, dishwasher, washer & dryer…read moreand a sebo vacuum! they have excellent service, installation and they stand behind there products. Bruce H.,

DeGrood's Appliance does not take responsibility for any damage made during delivery. After the…read morefact Maggie Rosier-Degrood informed me of a 48 hour buffer time for customers to report a problem, and falsely stated this notice is on the bottom of orders, it is not on any of my orders. I also reported the damage before they delivered all my appliances. They also changed delivery dates 3 times making my deliveries over 2 weeks late. The delivery men do not clean up their mess after drilling holes, Two of my appliances were never even checked out before they left. I would not recommend DeGrood's if you want good customer care, because it does not exist.

Very poor customer service. Fixed our dryer incorrectly and would do nothing to compensate for…read morepaying for the most expensive part to be fixed. Manager will not contact us back. Also the service repair man did not follow any COVID procedures, no mask, no gloves and no hand sanitizer. Do NOT use this company. They also have a company in Edmonton called Junior Appliance repair I believe and they also have terrible reviews.