This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

Spent $30,000 on a vehicle Returned the dealer plates they…read moreforgot to take off the vehicle and drove over an hour away to return them on my time and gas money and I called and asked if they forgot to give me a coupon for an oil change and the pretty much told me to pound sand Thanks Ryan

I purchased a truck this past Saturday from them. I had a lot of hours logged between driving from…read moretown to town to different dealerships and all the time invested into research online. I worked with a sales rep named Austin Lamb. He was extremely knowledgeable and knew the ins and outs of the truck I bought. I definitely have no complaints about price as pricing is difficult with vehicles. Different dealerships have different amounts of money wrapped up in seemingly the same vehicle, mostly when we're talking used vehicles. Looking at the numbers of all my interests, I saved about $6500 dollars compared to other places. I'm not saying anyone would have this same savings, but that was my experience. I almost paid 2.7K more the day before for the same truck but with a 5 1/2 foot bed compared to 6 1/2 bed I ultimately purchased and really wanted. I can't think of anything that went slightly off to give them less than a 5 star rating for my first experience at this dealership.

My 2015 Chevy Silverado 1500 LTZ had a issue with the back window shattering due to a heating…read moreelement malfunction,my truck was out of Warranty and over on mileage, but the service team went out of their way and found a way to stand behind this issue and they replaced it with no cost to me. I was so impressed and thankful that I felt compelled to write this review and tell everyone what a great dealership this really is. In this day and age when you can't get anyone to stand behind their products it's nice to know that these folks still do! Way to go Nueville motors !! Jeff Von Gunten Iola Wi.

Walked in and was not greeted for 4 minutes- two different people looked up from their desk and no…read moreacknowledgement. Sales person TJ didn't know any details on the car we looked at. He would research it while on a test drive. Came back to discuss. Felt we weren't welcomed. Like we were an inconvenience. Even when we left, he didn't ask for name/number.

I've been going to Matthews for years now and I've never once had an issue they are always nice…read morewhen I come in even if I have a list of things to be done they always are eager to do it and go above and beyond, I'd say they are pricey but with inflation these past couple years they are still very affordable for how bad everything else has gone up, including other shops, Matthews has done multiple sets of tires for me mounting and balancing, installing and alignments plus just additional stuff the don't have to do but they will, ive gone to Matthew's for years and I will continue to go for many more whenever I need something

Overcharged. Left things broken that were supposed to be fixed. Nothing like when their father…read moreowned tbe place. No longer trustworthy.

I called late in the afternoon to see if I could get a patch put on my tire. I had a long commute…read morefor work and didn't want to worry about a flat. Even though they close at 5:30, Johnny very kindly agreed to take care of my car if I could get there by 4:30. A few minutes later, my tire was patched for just a couple bucks. I really appreciate these guys for helping me out, when they could've very fairly asked me to schedule something earlier. It's a pleasure doing business with great people who care! Thank you!

The guys at Auto Select are kind, fair, and quick! They are awesome at fitting me in when life…read morehappens and they stand by their work. I've been going here for years and will be a loyal customer for years to come!

Found a good deal on cargurus and drove nearly 2 hours after a couple text message exchanges…read more Worked with Ryan and was able to get a deal done. I liked that they were a smaller dealership and did not feel the pressure I have from larger dealerships. I would recommend them if you are looking for a low pressure deal. Also the interest rate was significantly lower than anticipated which helped the deal even more. I also understand with Internet pricing what you see is pretty much what you're going to pay. After looking and researching for quite a few months I feel we got the best deal possible with Clark and Ryan. Thanks guys!

Our vehicles looked brand new! We took both a car and an older truck in to be detailed, they did…read morean amazing job. The staff was friendly and courteous, they didn't try to push a more expensive package on the car, telling me it wasn't needed. I appreciated their honesty. Extremely happy with the results.

Just had some work done on my F150. I could not be happier. Price was great and you would never be…read moreable to tell that the repairs were made. It looks like new! These guys seem to love cars and making them look good again. I will be going back for sure. - Bob

Great help for my car! Bumper/rust/dent/light all are fixed working and fast help! Very kind price…read moreand caring help! They are an awesome shop for repairs! Thank you all 3 workers who helped with my car! God bless!

Great group of knowledgeable technicians. Slightly pricer than my previous shop but worth the trust…read moretheyve earned.

They figured out I need ball joints and back tires on my car, which they fixed fast making my car…read moresafe again. They may help a car in many ways. Other places did not notice I needed this kind of help. I got a discount and car ride to my home and back and cheery expert workers. They can use a computer to diagnose a car engine if needed. They figured out my engine issues. Now I feel safe in my car. Thanks for your awesome help! God bless!