I have tried several times to like this shop, but after today, I'm giving up. I stopped here…read morebecause I have a passport for the 2025 Yarn Discovery Tour, and for reasons unknown to me, they are one of the shops on the tour. When I got there, the woman who I believe is the owner was sitting on a bench outside the shop, dragging on a cigarette. She scowled at me as I walked past her through the door. Upon entering, I tried to make eye contact with another employee who was sitting in the back of the store. She did return my glance, but then frowned and looked away. She continued her phone conversation, which was apparently more important than greeting a customer or offering customer service. I walked around the store for a few minutes, but then the lady outside finished her cigarette and scowled at me again as she walked back into the store. That was the last straw, and that shop's last chance to have me as a customer. I wouldn't recommend this place if it was the last yarn shop on earth.

Great place. Really incredibly wonderful yarns and fiber. She has Cascade Yarns (220 Superwash -…read moreyou should see the wall of color, Superwash Merino, Eco+, Whirligig, etc.), Knitting Fever Yarns (Ch'icho, Jody Long (Coastline and My Little Sunshine), Katia, Ella Rae, Noro, Juniper moon, Nurture, Queensland, Painted Sock), Lykke Needles (really nice needles), her own handspun and various fibers.

This is a very cute shop with a lot of great options for natural fibers. The staff (including the…read morepup!) are friendly and helpful. It is very hard not to go home with a bunch of extra yarn I don't need...

The selection of yarn and material is great but the last few times I've come here the service has…read morebeen pretty poor. I feel like the employees aren't very invested in helping you and if you ask a a question it feels like a burden on them. I had called to inquire about store hours and let them know that I had come by during their listed hours but the closed sign was up and they told me there's no way that had happened. Additionally, I purchase some interchangeable needles and the price that rung up was higher than the sticker price. I hadn't noticed until I got home, so then I went back to the store a couple days later with the stickers still on there. They told me it was because of the tariffs, which I completely understand, but better customer service would honor the price that was listed on the item. They also made it feel as though it was my fault for not knowing the prices had increased (I don't live in Cleveland, so I only come to shop when I'm in town to see family). Overall, I've had multiple recent experiences with the shop that were unpleasant. I'm disappointed since the selection is nice, but given the service I will be taking my business elsewhere in the future.

Friendly owner, nice selection of yarn, and good prices for fixed circular needles. And there is a…read moregood selection of interchangeable knitting needles.

Stopped by here while in the area, and glad I did. Very cool store for yarn and knitting/crochet…read moresupplies. Fun selection of different yarns! Appreciated the knowledge of the staff person. She was helpful, friendly and was able to answer my questions. In addition, she took time to explain upcoming classes. The store is well organized and I enjoyed shopping here. There is also a table so that people can sit and work on their knitting or crochet projects. Will definitely stop and shop here again!

This is a wonderful shop. I don't stop in nearly as often as I would like (work takes up so much…read moretime that could be spent knitting or crocheting, right?), yet absolutely every time I have walked in, Cathy (the owner) has remembered me, and has always greeted me warmly. She and her employees are knowledgeable and helpful, and I have never felt pressured to purchase anything. I visited this past week with a mission to find yarn to go with a dress I had purchased; love the dress, but it is sleeveless, and I need something to slip on for cooler temps. Not finding anything online or in stores, I decided to knit a shrug. Cathy helped me choose not only yarn that went with the colors in the dress, she unwound skeins in order to choose the two skeins that best matched each other. She also looked at my pattern and confirmed how much yarn I needed and what weight (we changed it from a DK to a worsted weight). I know that if I run into any challenges while making my piece, I can go into the shop and receive knitting advice. Skeins of yarn are wound at no cost, classes are offered for knitters and crocheters of all levels, and this shop participates each year in the annual Yarn Discovery Tour. Purchases are recorded on your Yarn Card - I completed mine with this visit and received a $$ reward that was applied to my purchase.

I ADORE the Artful Yarn! I recently discovered this place because a dear friend of mine wanted to…read morelearn how to knit. So I went on living social and found a deal that The Artful Yarn was having. Knitting lessons for 2- for 2 days!!! I couldn't beat the deal! So after a lot of back and forth with the Owner, Cathy, my friend and I finally found some dates that work for us! When we arrived to the store, we both were in amazement! They have everything you can think of! And Cathy!!!! I just heart her! When she discovered who I was, ran up and gave me one of the best hugs ever! She totally won me over that day! The knitting class that we took was very worthwhile. Not only did we learn how to do 3 stitches, they also gave as some history about knitting and some vocabulary. After the second class, my friend and I feel as though we are pros! LOL! Not really, but we are more confidenet know to bust out our needles. With the class we receive knitting needles, a book, a bag, and some NICE thread. They offer a lot more classes, even have like a "help-line", and a knitting corner- where you can bring in your latest project and just knit and chat with the ladies. I for sure will be back!

Very welcoming shop! Upon entering the shop, I was greeted. Very colorful yarns are available for…read morepurchase. The display of festive yarns for the holidays caught my eye right away. All merchandise was organized really well and by yarn brand. I also noticed some cross stitch and embroidery kits. There was also a display of new DMC thread colors, as well as knitting needles, crochet hooks, and notions. There was a small group of people knitting while I was there shopping. I learned that there is a group that meets weekly to work on their projects. Very friendly environment! I'll stop in again and shop when in the area. Prices were good for the excellent quality of the yarns!

Little Sheep Yarn Boutique's customer service is excellent. They mailed me yarn to Toronto…read more Unfortunately, the dye colours did not match to the blanket I was crocheting at the time. They were kind enough to refund me. I would recommend and I will continue shop at this yarn boutique without any hesitations. Thank you! Selma.

Since they opened I have been here many times. They don't…read morehave a lot to buy but do have some nice things The staff is always friendly and outgoing. They have some great classes and it's a nice environment to learn.

This is a wonderful place to develop sewing skills…read more I discovered it when I wanted to try my hand at long-arm quilting. Megan was incredibly helpful and patient, even though I was extremely frustrated. "Karol with a K" gave me helpful advice when I brought my machine to the shop for "open studio." Though I find the idea of crochet too intimidating to try it myself, the classes I overheard while quilting sounded like they were the sort of classes I would take if I were brave enough to try crochet. The shop also does charity work. Last year, I participated in a sew-a-thon where we made pillowcases and stuffed animals for a charity that provides beds to families who can't afford beds for their children. They have a small selection of very nice fabric and notions. Something I have not seen anywhere else is a scissor holster that one attaches to one's machine so the thread scissors don't get misplaced. I highly recommend this shop.

I went to this shop today after finding it on the internet. The owner was there and so helpful to…read moreme in finding the right yarn for my planned project. There is a wide variety of yarn for all kind of projects.

Susan's is the real deal: an independently-owned business at its finest. The owners are as…read moregenerous as can be with their honest knowledge of all things related to knitting and yarns: from the chemistry of fibers to the sheep in the country of origin. Be sure to call ahead to confirm the hours, as the Internet is not a reliable source! This yarn shop serves as something of a community center for the curious and kind. Visitors share family stories while getting a little help on their latest projects. There is a wide selection of quality yarns and a pretty good stock of needles too. On display are several impressive hats, shawls, blankets, sweaters, and plush toys which serve as inspiration. They have bamboo and buttons, crochet hooks and quilting, plus a highly sought-after wool-dyeing workshop. Shopping here is the opposite of going to a big-box chain store like Jo-Ann Fabrics or Michael's, where the racks are stuffed with low-grade acrylics and the salespeople are stretched thin. I look forward to returning.

Vast selection of fabric. Also a nice selection of notions…read more They sell many types of sewing machines and offer lessons too. The staff has always been so nice and helpful.

The store have a lot to offer, very inclusive to customers ideas and how much help I needed…read more I met people driving from neighboring states. customer service and staff are very helpful, accommodating and welling to help to keep client's comfortable

Danielle in custom framing did an absolutely EXCEPTIONAL job helping me. She told me all my…read moredifferent options and helped me stay in my budget. She went above and beyond to make my shopping experience a great one and if I come back to this store its because of employees like danielle :)

I took my painting to Michaels Westlake for framing. Sept. 25, 2022. They promised by Oct 9th, said…read morethey would call. SO, mid Oct. I stopped in and it's not ready yet. They called 10 days later and said it was done. When I went to pick it up I noticed that the borders were uneven and all different. The sales person in framing said Oh, we'll fix that for you and we'll call you. SO, Dec. 2nd I stopped in and I wanted to see the manager. I found a so called manager who rooted around the frame shop and found my painting in a stack of unfinished work. Said they would call me. It's now December 9th. I tried to find a responsible person at corporate or on line to no avail. They have my money and my painting.