They deserve 0 stars. We had a meeting scheduled on July 6th at 2:00 p.m. Prior to this date I…read morereceived multiple messages /emails, regarding the upcoming meeting. At 2:10 p.m. on the day of the scheduled meeting, I received a call from CMR advising me that an emergency occurred and they were unable to attend the meeting. I was assured that I would be contacted and a new appointment scheduled. CRICKETS. It is now July 17th with not a word from CMR. NOTHNG-ZERO-BUPKUS. STAY AS FAR AWAY FROM THIS UNRELIABLE COMPANY AS YOU CAN. I'M GLAD I FOUND THIS OUT BEFORE CONSIDERING THEM FOR A CONSTRUCTION PROJECT!!!

From the owner: CMR Outdoor Living is a family-owned business that specializes in top quality maintenance-free…read moreproducts. The top three solutions we provide our clients are shade, privacy and exceptional outdoor entertaining spaces. We design and build custom sunrooms, screen rooms, pergolas, patio covers/pavilions, composite decks, and more.

We added a three season room to an elevated deck on the back of our home. I will say that now that…read moreour room is complete, we are happy it's just about finished. The journey to get there, however, was nothing short of a nightmare. I would NOT recommend taking on a project like this with BetterLivings/Clarke Contractors. Choose another company and do your homework. They do not communicate and perform to the standard you would expect when paying such a large amount for a project like this one. To start, we were told the room was expected to take a week, potentially two to complete. We were at this process for over 2 months (and still waiting on screens to be repaired). So, if you are expecting a speedy installation, don't hold your breath. We understand that materials are tough to get right now, but the time it took to complete this project was ridiculous. The delay in the build was met with very little communication from the company unless we reached out to get it. There would be days BetterLivings employees were expected and never showed. I think we saw the PM once, maybe twice? Coordination with outside contractors such as the electrician was never completed as stated. The Project Manager never knew what was going on with the build. The workers on the actual room were very kind and knowledgeable when they were there, however, they never had the right information or tools to complete their job (not their fault; they should have been provided these things by the company). They also did not clean and left materials laying around for months. We have small kids and animals and our yard is still filled with nails, metal shavings, etc. The subcontractors used to extend our deck were nice, but the work was not. My husband spent time reinforcing the deck with additional supports because we were worried about its integrity. I have NO idea how the first pass was okayed by the inspectors. It seemed as though Clarke Construction was more worried about just getting it done than it being safe/right. Huge red flag. Overall, you will be your own Project Manager. You will have to set times, ask questions diligently, and expect nothing but excuses as to why something was not done, why someone did not show, or why things are taking so long. You will also receive very short, one sentence answers that do not fully answer questions and still leave you wondering. I have never been met with such unprofessionalism. Do not just leave your customer hanging and wondering about the project. We have also learned from our PM that the company does not even do a final walk through. of the build. How do you know this job is complete? The structure is safe? Completely unbelievable. When you have a customer that is involved and paying a large amount of money for your product, they deserve much better treatment than what we received with this company. I am so thankful that we noticed things. I am so glad our time with this company is almost over. There is no way I would spend the kind of money we did on this room and expect this to be our experience. Quite frankly, it is sad. Had we been an older couple that was not able to complete everything this company failed to do, we'd be sitting in a very unsafe and poorly built structure, or have to spend thousands more to have it fixed. This room was not worth the money or amount of stress this project caused. We have had so many friends and neighbors ask about the room and we have directed them to shop at other companies.

Job was completed earlier than quoted and screen room workmanship is excellent. Staff was…read moreprofessional and courteous. Would recommend better living.

Be warned NOW. Signed purchased agreement on 9/10/2019…read morecontract states construction will start in 12-14 weeks. Past 14 weeks now and not started. However we have already paid $5,000.00 and they are asking for next installment. The enclosure was completed on 2/19/2020. Yes 5 months later Update: Gutter systems DO NOT catch all water. Gutters installed with space that allowed water to run off roof and is NOT catches in gutters. Corner/Poor Work Workmanship and quality was compromised and instead of using full pieces as told, installers literally cut corners. Look at all the chalking used.

January 22nd signed the contract. Paid over $45,000. No one is answering our calls after postponing…read morethe project and causing other parts of our projects to be delayed due to their unprofessional ethics. No excuses, no pandemic, no shortage of crew, would explain their disrespectful unprofessional ways. It's May 25th and we're yet to hear from this "business".

I had a small sunroom built by the Cincinnati Champion people. (Years ago they installed new…read morewindows, storm door and a screen door for me. I also had Champion in Dayton, OH build a much larger sunroom in my home there.) I will ALWAYS use Champion! Workers are dedicated and professional. I was surprised however that I had to contract for my own flooring, but it was/is fine. How wonderful to sit outside without BUGS. It is a four season room and I love it. I also got small windows at the bottom for my little dog and he loves it too. I highly recommend this company. Champion absolutely stands behind their products. While the "sunroom guys" were here they fixed a problem I was having with my storm door, which had been Champion installed in 2021. There are probably other companies that would be less expensive, but if you want the BEST and a company that stands behind their products, always choose Champion. Even though I am rapidly approaching 80, I love that this Champion Sunroom will be passed down for generations! I am a very happy and returning customer!

This is only reviewing the cost & sales pitch of Champion Windows in regard to replacement windows…read more If you're in need of a good laugh for some absolute ABSURDITY...welcome! I began researching and contacting local window replacement companies in the greater Cincinnati area as I need five vinyl windows replaced. Prior to Champion coming out, I had one other company, Windows Plus, come out. Windows Plus quoted just over $6000.00, triple-paned, double-hung, lifetime warranty. Champion arrived at my home, a male sales rep & another male sales rep-in-training. Explained what I needed due to current state of windows, then we got down to the nitty gritty. Sales rep goes back outside to get his bag of tricks and then we got going. This is my favorite part... Do you know how a window works? Do you know the purpose windows should serve? (I rather think that most average people have the basics down. If not, at least Google the general properties of a window.) Sales rep proceeds to show me what Champion windows are made of, Virgin vinyl vs Recycled vinyl, what makes them better than other companies, then explains the novel idea that windows serve the purpose of keeping cold air out/heat inside in winter and vice versa in summer. Gosh...who knew??? Don't forget the binder showing how other well-known companies pale in comparison... Then he proceeds to bust out the cold compressed air can with a temperature gauge from the bag of tricks to show me the purpose windows serve...you know, keeping the cold air outside. Groundbreaking stuff. Now let's get to the pricing, because this was the best part. For five windows, rectangular, nothing unique: Initial quote: just over $22, 000.00. BUT, I called at just the right time, for the great deal of BUY TWO GET TWO FREE. With that timely miracle, it is now just over $13,000.00. (insert my astonishment and laughter here) To be followed by the line essentially asking if Champion can sign me up for this fantastic deal right now, because if I sign right now, I can get another 10% off. My steadfast reply: "I will not be making any decisions today". So as the sales rep is packing up, he then proceeds to ask if he makes a phone call, if he can get it down to around $9,000.00, would I be willing to sign up today? My reply is the same as before, "I will not be making any decisions today". This gives the same vibes as a car salesman, trying to make a deal, trying to get this thing done today, and it's very off-putting. While I get this is how someone makes their living, the ridiculousness of that initial quote is actually insulting. Inflating costs to make it seem as if the "deal" you are presenting, the buy 2 get 2 free, is a fantastic deal, is 100% a joke. To so easily go from over $22,000.00 to offering around $9,000.00, you must think most people are suckers. Which maybe some people aren't good with face-to-face interactions, or standing their ground, and if you're not, then have a friend with a backbone with you so that you don't get bamboozled. I did also make it a point to explain to the sales rep that the windows in my kitchen had been replaced with vinyl windows in 2011, and those cost a whopping $330.00 a window, totaling around $1000.00 (a retired contractor friend). Even given "INFLATION", which is a favorite word of sales reps to throw around to justify increasing costs, which has actually gone up around 43-45% from 2011-2025, even if inflation doubled the cost of those windows, that is nowhere near the price he was trying to sell me on. Champion sales reps may try to explain away the exorbitant costs by emphasizing how they make their windows in-house, virgin vinyl is better than recycled vinyl (which is true but not unique to Champion), their lifetime warranty that can be transferred to the next homeowner (also not unique to Champion), the felt-lined bottom of the window (also not unique as my current vinyl windows have that). It is all a curated sales pitch that they follow, along with asking you questions such as "What was your favorite part of what I have told you so far about Champion?"...though this question is posed before you are given the price. Well my favorite part was when I got to go into work the next day and have all my coworkers (a few of whom are also looking at getting windows replaced) guess the quote I got from Champion. And this is why I am getting in touch with contractors instead of these "big name" companies who try to pull a fast one or think potential customers are really that gullible. At the very least, save yourself the headache of getting a quote from Champion.

We had 2 very large trees taken down and replaced with newer, younger, heathy trees. Also had a…read moremature oak tree trimmed. EXCELLENT team - great job! They cleaned everything up and filled in with topsoil and grass seed where the equipment messed up parts of the front lawn (rainy, snowy day - couldn't be helped) I would absolutely recommend this company - A++++!

I would hire this company again. They were professional and communicative…read more We wanted to save a maple tree in our backyard and Brian figured out a way to make this happen. And we had issues with flooding in our backyard due to some drainage problems from next-door neighbor pools. He added some rocks and topsoil. Two days ago we had horrendous rains in Cincinnati with 60 mph winds. And guess what, noflooding in the backyard! In addition, he did landscaping in our side yard that faces the street. It has never looked better.