They deserve 0 stars. We had a meeting scheduled on July 6th at 2:00 p.m. Prior to this date I…read morereceived multiple messages /emails, regarding the upcoming meeting. At 2:10 p.m. on the day of the scheduled meeting, I received a call from CMR advising me that an emergency occurred and they were unable to attend the meeting. I was assured that I would be contacted and a new appointment scheduled. CRICKETS. It is now July 17th with not a word from CMR. NOTHNG-ZERO-BUPKUS. STAY AS FAR AWAY FROM THIS UNRELIABLE COMPANY AS YOU CAN. I'M GLAD I FOUND THIS OUT BEFORE CONSIDERING THEM FOR A CONSTRUCTION PROJECT!!!

From the owner: CMR Outdoor Living is a family-owned business that specializes in top quality maintenance-free…read moreproducts. The top three solutions we provide our clients are shade, privacy and exceptional outdoor entertaining spaces. We design and build custom sunrooms, screen rooms, pergolas, patio covers/pavilions, composite decks, and more.

We added a three season room to an elevated deck on the back of our home. I will say that now that…read moreour room is complete, we are happy it's just about finished. The journey to get there, however, was nothing short of a nightmare. I would NOT recommend taking on a project like this with BetterLivings/Clarke Contractors. Choose another company and do your homework. They do not communicate and perform to the standard you would expect when paying such a large amount for a project like this one. To start, we were told the room was expected to take a week, potentially two to complete. We were at this process for over 2 months (and still waiting on screens to be repaired). So, if you are expecting a speedy installation, don't hold your breath. We understand that materials are tough to get right now, but the time it took to complete this project was ridiculous. The delay in the build was met with very little communication from the company unless we reached out to get it. There would be days BetterLivings employees were expected and never showed. I think we saw the PM once, maybe twice? Coordination with outside contractors such as the electrician was never completed as stated. The Project Manager never knew what was going on with the build. The workers on the actual room were very kind and knowledgeable when they were there, however, they never had the right information or tools to complete their job (not their fault; they should have been provided these things by the company). They also did not clean and left materials laying around for months. We have small kids and animals and our yard is still filled with nails, metal shavings, etc. The subcontractors used to extend our deck were nice, but the work was not. My husband spent time reinforcing the deck with additional supports because we were worried about its integrity. I have NO idea how the first pass was okayed by the inspectors. It seemed as though Clarke Construction was more worried about just getting it done than it being safe/right. Huge red flag. Overall, you will be your own Project Manager. You will have to set times, ask questions diligently, and expect nothing but excuses as to why something was not done, why someone did not show, or why things are taking so long. You will also receive very short, one sentence answers that do not fully answer questions and still leave you wondering. I have never been met with such unprofessionalism. Do not just leave your customer hanging and wondering about the project. We have also learned from our PM that the company does not even do a final walk through. of the build. How do you know this job is complete? The structure is safe? Completely unbelievable. When you have a customer that is involved and paying a large amount of money for your product, they deserve much better treatment than what we received with this company. I am so thankful that we noticed things. I am so glad our time with this company is almost over. There is no way I would spend the kind of money we did on this room and expect this to be our experience. Quite frankly, it is sad. Had we been an older couple that was not able to complete everything this company failed to do, we'd be sitting in a very unsafe and poorly built structure, or have to spend thousands more to have it fixed. This room was not worth the money or amount of stress this project caused. We have had so many friends and neighbors ask about the room and we have directed them to shop at other companies.

Job was completed earlier than quoted and screen room workmanship is excellent. Staff was…read moreprofessional and courteous. Would recommend better living.

Our salesman was great for our 4 seasons room, but he made promises his company couldn't keep. They…read morestarted a month late, said it would take 2 weeks, it just finished this week, 2 and a half months later. Lots went wrong. The decking crew that came out first was awful. It took them 2 weeks just to put the deck in (yes, it was hot) but our backyard looked like a homeless camp every night. They left personal trash and a mess...every night until we reported them. The Patio crew had to redo the entire railing system the deck crew put up because it looked like a bad DYI project. The actual patio enclosure crew was excellent. Two brothers and crew were very hardworking, honest and reputable. Unfortunately the guy who came out to measure our gable windows mis-measured and we had to wait another 3 weeks for new glass. The spouting system they designed was also not working, so they had to put a different system on. It was seriously one problem after another. The price was absolutely ridiculous, and we asked for a discount due to all the issues and broken promises, but they only gave us $250 back, which we haven't received yet. Hardly touched the surface of our discontent.

We had our porch enclosed 3 seasons ago. The screen they use gets bent easily allowing bugs to get…read morein. The tracks are awful to clean. The sales guy rushed us and we didn't get the design correct. Our sight lines from the front door to the back yard were impeded. We are ripping it all out next week and having Screen shop company to come in and put a different system in. Wasted our money with PE.

We had a signed contract with Champion Windows (Great Day Improvements DBA Champion Opco LLC)…read more After the sales appointment, I told the rep where we would need to be if they wanted us to move forward with the order. He said he couldn't do that. We let it go. The next day, Steve L called and asked what they could do to get the business and we told them (it was only like coming down like $1k). He said he could do it and we signed the contracts and everything. This was for like 9 double hung windows and 1 pane. So the second measurer came out and did all the measuring again. Then they took out their $4500 down payment. Then a couple weeks go by and we get a phone call from Steve saying the initial guy "measured wrong", even though what he had matched the second guys measurements, and we were going to have to come up with another $1100. I informed Steve that we didn't do anything "wrong" and therefore we would not be doing that and it was something they needed to resolve on their end and to honor the agreement. Steve took a week and after several calls, Larry F from the branch in Wichita called and said they couldn't honor the agreement at that price and I told them to then cancel the agreement and refund our money. All over a $1100 difference. We gave them EVERY opportunity to make things right and just move forward. This was always on them. Just an old bait and switch, give them one price agreed to in a binding contract, and then tell them a mistake was made and ask them for more money. I will be reporting to the BBB as well as every social media/website possible about our very poor experience with Champion and the installers for them in Wichita. Buyer beware.

I had a small sunroom built by the Cincinnati Champion people. (Years ago they installed new…read morewindows, storm door and a screen door for me. I also had Champion in Dayton, OH build a much larger sunroom in my home there.) I will ALWAYS use Champion! Workers are dedicated and professional. I was surprised however that I had to contract for my own flooring, but it was/is fine. How wonderful to sit outside without BUGS. It is a four season room and I love it. I also got small windows at the bottom for my little dog and he loves it too. I highly recommend this company. Champion absolutely stands behind their products. While the "sunroom guys" were here they fixed a problem I was having with my storm door, which had been Champion installed in 2021. There are probably other companies that would be less expensive, but if you want the BEST and a company that stands behind their products, always choose Champion. Even though I am rapidly approaching 80, I love that this Champion Sunroom will be passed down for generations! I am a very happy and returning customer!

We had 2 very large trees taken down and replaced with newer, younger, heathy trees. Also had a…read moremature oak tree trimmed. EXCELLENT team - great job! They cleaned everything up and filled in with topsoil and grass seed where the equipment messed up parts of the front lawn (rainy, snowy day - couldn't be helped) I would absolutely recommend this company - A++++!

I would hire this company again. They were professional and communicative…read more We wanted to save a maple tree in our backyard and Brian figured out a way to make this happen. And we had issues with flooding in our backyard due to some drainage problems from next-door neighbor pools. He added some rocks and topsoil. Two days ago we had horrendous rains in Cincinnati with 60 mph winds. And guess what, noflooding in the backyard! In addition, he did landscaping in our side yard that faces the street. It has never looked better.