First I want to state that I own a horse and have competed at international level for many years, So I would say I am a expert on equestrian training. I do not work in the Industry so I am not biased
I know a few people that have send there kids here for many years of training and they wasted there money, there children have not learned proper riding and there for there riding abilities are marginal at best.
The coach Jess is not a very good rider, she only has competed at low levels, has not received professional training and does not have the experience required to properly coach students or train horses. She rides the horses using rollkur, which as been banned by the FEI as animal abuse.
There are a few coaches near that have shown, coached, and trained horses at the highest international levels, and some that have been on the Canadian Olympic team, seek them out for proper training, read more