I purchased New Rims and went to Ritz car wash the very next day. As I was in the tunnel, I noticed a noise coming from the driver's side of my vehicle. I thought it may have just been the chain. Once I got out and was able to look at my vehicle, I noticed my BRAND-NEW RIMS were scratched. I brought it to the mangers attention who took pictures of the noticeable scratches and assured me he would call me and let me know what could be done. 2 weeks later after I had no call, I decided to go up and talk to him once again. Once I arrived the manager basically said nothing could be done and said he couldn't be sure if the rims were already scratched before I went through the car wash. Once again, the honest person gets shafted. I would NOT recommend Ritz car wash to anyone! read more