Coming to Riteaid is usually a pleasant experience, however DO NOT COME DURING SUMMER Needed medication and due to the heat in the store 87F is what the employee told me (I believe it) medication is melting and separating WHERE IS THE QA/QC ? This can't be legal Do they not care due to bankruptcy and them closing? Based on the previous comments.... Cue the bot response of please reach out to us via DM blah blah How about you actually do something business owner read more

Rite Aid - Medication - Drugstores Near Me - University Place, Washington

Typical Rite Aid pharmacy. Service is poor. Advertisement about being drug dump site. Then you show up and they tell you it's full. So sorry Haven't been to a Rite Aid yet that is actually helpful to customers. Wonder how they stay open read more

The pharmacy simply does not answer the phone. On my third day of trying to get someone on the phone, after being told I was "first" in the call que but still on hold 40 minutes later, I drove there, still on hold. No one was in line. Showed the pharmacist that I had now been on hold for an hour. They blamed being busy with shot appointments but there we three pharmacists and I wasn't call number 45, I was call number 1, for over 45 minutes, which tells me they are just not answering the phone. This unacceptable for anyone in the healthcare profession and I will be switching pharmacies. read more

This Rite Aid is a public health hazard. With the cold season and coronavirus going around, this place has to be the most reckless and careless store. They only have a single cashier in the front. What's worse is this young gentlemen cashier was coughing up a storm and only decided to cover his cough with his jacket after I looked at him surprised. As the only cashier there, he has to greet people, handle cash, scan products, and customer interactions. All of which without any safety precautions. He didn't use hand sanitizer when he rung a customer up after his cough and continued to scan her products then handed it to her and her receipt with his germ-filled hands. Also, no one at this store seems to pick up their phone. The store manager seems to be sending calls to voicemail. read more

Poor service all around from pharmacy. They billed wrong for a med and blamed insurance. Insurance says another thing so I try and call RiteAid back and they will not answer the phones. Get put on hold for hours with nobody actually picking up. Oh, and they actually had the balls to say "there's one in front of you" before putting me on hold for 2 hours before giving up! I've had enough of them. They've been terrible for months now. I'll be going somewhere else after getting this taken care of. read more

I went to Rite Aid to buy some electric tooth brush refills. I could not believe it, they had NONE there. What kind of a drug store is this. I went to Walgreens and they had just what I wanted. Yes this store is close to me but I will go elsewhere. As large as this store is they do not have important things that they should have. read more

Counter retail staff are nice - we have a lot of regulars that have worked there a long time and we do appreciate them. But we had to just switch pharmacies - the folks working the pharmacy just tend to be rude - commenting on other purchases, commenting out loud about a prescription in a way that could be embarrassing, and they can be very very slow and a few of them downright rude at times. We've since moved all of our prescriptions to another local pharmacy we like much better. So this Rite Aid now is just a place to pick up a box of wine or bottle of vitamins. Our $$$ worth of prescription business now goes elsewhere due to the attitude and unprofessionalism of the folks in the pharmacy. read more

My husband is a Cancer patient and his Cardiologist changed 5 of his medications because of his Chemo Therapy affecting his heart. Drs office sent to Express scripts rather than Rite Aid. I called Express Scripts they agreed to transfer to Rite Aid but they needed Pharmacist to call to transfer. Male in Rite Aid said Pharmacist in giving shot but will do after. Said to wait Approx. An hour. We waited in the car. Came back in and said they hadn't called and too late now. Called them next day and said couldn't until Monday. Ridiculous poor uncaring service. read more

Poorly managed. A few examples - They don't answer their phone. Then last year I'd made an appt online for a Covid shot that supposedly they stocked, only to show up to find it wasn't. Had to make a new appointment at different location. Another time, received automated message saying a prescription was ready. Arrived less than an hour later. There were no other customers before or after me. Cashier couldn't find prescription after a 5 minute search. Then at 1:30 on the dot, he said that my prescription had been "put away" & if I was "still around" at 2:00, I could get it. The entire pharmacy closed for lunch. No staggered schedule to remain open for people to collect obviously needed medication. Nowhere online, or in the auto message did it say that the entire staff would be gone. Online there is a graph stating the least busy hours, with no lunchtime blocked out. So a supposedly good open time fell within the lunch period. When I arrived, it was at least a full 5 minutes before they closed. There was a sign on the counter about the lunch break but unhelpful at that point. I left & had to go back the next day. Yet another wasted trip. Inconsiderate since it wasn't my fault they're so disorganized. This pharmacy is badly run, with little regard for customer service. Riteaid has lost my future business. read more

The pharmacy staff are hands down the rudest people I've ever had to deal with. Not only the pharmacy assistants, but the two pharmacists are both very disrespectful to not only my wife and I but my mother in law and anyone else who has tried to pick up prescriptions for us when we were not able to get them ourselves. Something as simple as a refill is ruined by their mission to make it as difficult as possible. I'm an amputee (I lost my leg in a horrific car accident at 33)I also suffer with severe depression and I am treated like a homeless drug addict. I can't even describe in words how rude these people are. We are finally in the process of transferring all our prescriptions to a better pharmacy. Do not use Rite Aid on 40th & Bridgeport. You will regret it. read more

Health hazard, unfriendly and unhelpful! I was surprised to find a lack of available hand sanitizers & wipes for customers to use while shopping, however was even more disappointed by the response received when I asked a simple question. There were 4 clerks standing behind the counter chatting and no other customers, so I asked where I could find kitchen counter cleaner, assuming one would respond. The only one who did respond asked if I had "checked the shelf", to which I replied I had, but I was if I was checking the correct area. She angrily replied, 'you'll have to ask someone else, I'm not on the clock for another 2 minutes!" I then repeated the question to the clerk standing next to her, who asked me again if I had "checked the shelf". I repeated "yes", to which she said, "then we're out I guess". Being physically disabled and unable to walk the store again, I then asked if I one could confirm the aisle number for the product, to which one clerk replied, "I'm not sure". Had there been customers, I would understand the abruptness and unwillingness to assist, but I almost left my entire cart there to shop at Walgreens, instead. This was just unprofessional and poor customer "service" and I am cancelling my RA Rewards Card today! read more

I've been coming to this store and pharmacy for years. I love how long the staff stick around and the cleanliness of the store. Everyone has always been very friendly and helpful to me, my teenage daughter and my senior citizen father. I'm a pharmacy VIP though so don't feel bad about yourself if you're treated as less. read more

Well they had half of what I was looking for and had I been greeted or paid attention to I might have paid the extra $1.00 for the item. Not such great customer service here. If you can go to Walgreen's or Bartell's I strongly suggest doing it. read more

I've been a customer at this Rite Aid for years. Why I keep returning here is beyond me, it's time for a change. The front end cashiers are usually nice and helpful. The pharmacy - that's a whole different story. Prescriptions are never ready on time. I can't tell you how many times I've heard, "your doctor didn't call in a prescription"! Or they outright lost a written prescription. A few of the longtime staff are friendly, kind, and try to provide good service. The rest don't give a damn. My time is not valuable to them. They seem to think I have nothing to do but come to the pharmacy multiple times for a single item or wait for 30 minutes for something I ordered two days ago. read more

This store has great selection of Hyland's baby products - more than most retail pharmacies. However, I do agree with the other reviewers comments on the staff. They are just not very helpful. read more

The pharmacy staff is sometimes surly and never timely. It doesn't matter what time of day you call in your prescription, it's NEVER ready when it says it will be and heaven forbid you have to drop off a prescription. You'll be luck to get out of there in less than an hour! If I could, I'd give them ZERO stars!! read more

On 04/18/2019 around 530/6pm, I came to pick up my child's prescription like I do every month. I was with my 2 children 12 and 6. Kids wanted some candy so we picked the candy and proceeded to check out. I was helped by a cashier by the name of Jeremy. When we approached we were not greeted in the most polite while. It seemed as if we were bothering him. My children then placed their candy on the counter. The gentleman rang us up, and told me the total. He then held the candy in his hand rather than bag it or put it back on the counter. He continued to look at me as he held the candy as if he was holding it hostage until I paid. This made me very uncomfortable and upset. Upon my transaction being complete he then handed me the candy after seeing "approved". I happily stated Thank you and have a nice evening. He replied with yep! As I was walking out I spoke to Bree, the supervisor that was working at the time, and told her about my experience. She did tell me that she would speak with him in regards to his actions. I however did not fell as if the matter was going to be taken seriously. Fast forward to this morning 04/19/2019. I called the store to see if I could obtain contact information for the district manager. I spoke with Michael whom stated that he was the supervisor for the morning. I asked for the name of the district manager. He told me her name was Jennifer. I then asked if I could have her contact information. He proceeded to tell me that he did not have her information and would not give out her contact phone number. In all this, I just wanted to bring awareness to the company and how they treat there customers. I am an African American woman, and do not pull the race card. However in this situation there is no other reason as to why I was treated this way. I hope that this matter does not fall in deaf ears, and is handled appropriately. read more