My chart note from my doctor. They told me on the phone with rite did that' it would be ready on the 2nd at 11:00am. Now they're saying at rite aid that the dr wrote it to be filled on the 3rd. My husband is wasting gas. They're playing games. They told him now. It will be ready today now at 11:00. They just told me on the phone 11:30. This pharmacy is treating me like a drug addict!! They lie to me and they lie to my husband. This is the reason I stopped taking this medication YEARS ago. Because they were treating me like this. And after such severe pain and unable to exercise or even do chores, after gaining over 60 pounds. I agreed with my dr to go back on it. And now they're doing the same thing. To me And treating me the same way. I've been a patient at this pharmacy since it was Thrift drug store in the Safeway parking lot as a 8 year old little girl. This pharmacy is completely unprofessional as I just got hung up on twice. And it's "700 prescriptions behind" according the "Chris" there at the Anderson location. Christina the pharmacy manager obviously doesn't know how to run the place. It's going down hill fast and losing tons of customers and I'm about to be one of them. Im once again calling the pharmaceutical board to make yet another report. I'm in tears and completely humiliated.. read more

Rite Aid - https://goo.gl/maps/gLiKM1P8beMKVw7i6 - Drugstores Near Me - Anderson, California

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I've personally never had a problem here. I get my meds here and shop sales here. Sometimes I find good deals on over the counter stuff.

The gals that work the counters are absolutely rude! It's been this way for a while. Then tell you they'll be out of a prescription and then someone else will come along later and say, "Oh, I'm sorry we've had it all along. I don't know why someone would tell you that?" Then just this week I was waiting in line and to heard the younger asian descendant, pharmacist ranting and the older (only nice person there) lady pharmacists, tell him to not let things bother him. Let things roll off his back or they wouldn't have any customers. His response was, "I would be okay with that!" OK you win! My family is done with you rude people. Life is too short for this. And if they're so miserable, which clearly they are, why don't they go elsewhere??? read more

For not being very busy it seems it takes a long time to get waited on. I've even tried calling to get info and they don't pick Up the phone. I've seen to or three pharmacist behind the counter And I had to interrupt them to get their attention. read more

Literally the worst pharmacy ever. What do they do in there all day? Play candy crush all day?

I was going to switch all my prescriptions over to Rite Aid because according to Medicare.gov they would be the cheapest for my Cigna plan( they are cheaper by over $200 a year.I tried to switch my prescriptions over(6 of them) and a month ago I had Rite Aid transfer all my prescriptions over from a nearby pharmacy.I had my Health care provider switch all my prescriptions over to Rite Aid and after 2 new prescriptions, having heard zero from Rite Aid, physically went to the Anderson location to get a status.The counter person checked and said that they did receive something and was working on it, but should be ready that day.After hearing zero again( they have my cell number on file), I physically went back to Rite Aid in Anderson(30 miles round trip!) and was informed that they were not taking any new customers that had controlled prescriptions ( I listed my Tramadol on the fact sheet a month earlier)------I am so upset at Rite Aid that I will never set foot in any Rite Aid location in the future!! I now understand why they have filed for bankruptcy and are closing 100's of locations nationwide. Cheapest isn't always the best--stay as far away from Rite Aid as you can!! read more

Received the best customer service and got my medication on time thru the drive thru :)

This review is just for the pharmacy, the rest of the store is great. We have been trying to use the pharmacy because I love the store. Multiple times prescriptions are not ready after you have been told they are, we understand things happen, usually everyone has been helpful and nice and so we kept going. Mistakes do happen and the mistake is not the issue it's how its handled. I dropped a pain med prescription off for my husband, who had just had a knee surgery around 3p on the 24th, she was very nice took my number to call if it was ready earlier otherwise around 630p. Went back around 745p, it took them quite a while to just find it, it was sitting not filled because of some questions for the Dr. with my phone number with it, and no call. At that time I was told the Dr would be called by the pharmacy in the morning. I called the Dr in the morning, the 25th, to have them call the pharmacy, which was done. I called the pharmacy a while later and was told, it has been approved and will be ready in an hour. I get down there on my lunch a couple hours later, all new people from the day before, no prescription, no info about the prescription and a bunch of attitude towards me from a couple ladies, like I am doing something wrong. I had already called and was told it was ready. I can also here a man talking about the note from the night before and almost laughing about it, and not one single apology. There needs to be a lot more communication between shifts, lose the attitude towards the customer, when all I am trying to do is get my husband out of pain on my lunch. Cannot recommend! read more

Not much to say since all went well, as it normally does here... The ice cream counter was clean and organized. The flavors we wanted were in stock, and not melty / runny. The service was immediate. The scoops were unusually large, so that was nice for us greedy folks, lol. read more

Rite Aid - Yummy for our tummies :) - Drugstores Near Me - Anderson, California

Thanks for having a public restroom during these tough times, many others were closed.

We love our Rite Aid but had a question for anyone. I googled this but got no reason that suited me. My husband went into the store to get me some Alka-Seltzer Cold Plus medication. I have been using this for many days and is the only thing that relieves my cold symptoms. The clerk said he could only buy 3 boxes of 20 in each or two boxes of Alka-Seltzer cold plus and one bottle of Robitussin. He asked, WHY. He had no reason and called the Manager up. Still no good answer other than, it just came up on the register when the clerk rang them up. I was wondering if some one knew why this happened. I live in California maybe that is why???? :) Perplexed read more

Absolutely outraged regarding this pharmacy - I'd give 0 stars if I could! When I reorder my monthly refills, I allow plenty of time so I don't run out (also allowing more time for Rite Aid mistakes that happen regularly). My refills were requested a week prior (on 8/17 am) to my attempted pickup on 8/24 pm and once the refill was ordered, I was told all my prescriptions would be ready the following morning (8/18 am). On Tuesday, August 24th @ 4:45 pm in the drive through pharmacy line, I encountered to most unprofessional, rude and absolute despicable pharmacy employee by the name of Elizabeth Maartens. So, straight out of your pharmacists mouth (with incredibly rude and unprofessional tone) "I'm sorry your prescriptions aren't and won't be ready. We're several days behind due to administering covid19 vaccines." She had absolutely no problem stating that covid19 vaccines were priority and that daily medications to people who depend on them, were not! After telling me my prescription would not be ready, I questioned why covid19 vaccines were more important than customers getting their monthly needs met? Elizabeth Maartens became enthralled, angry, yelling through the drive thru window microphone at me, telling me "yes, yes". When asked if I still wanted my prescriptions, I said "yes, I need them - I'm almost out!". "I'll be coming inside to get them, waiting 45 mins in line to be turned away is ridiculous". Elizabeth then starts in again "good, you can come inside and wait like everyone else".. (Wait, was I not waiting in a drive through line of 7 cars for 45 mins???) Not to mention 3 of the 7 cars ahead of me in the drive thru line were also turned away due to their prescriptions not being ready. This my people is called "time management", you don't put customers who depend on daily medications on the back burner simply because you can't manage the work load due to increased covid19 vaccines. Since 8/24/21, I have filed a corporate complaint (no resolution and still zero contact) and I have changed pharmacies. I'd also like to note, after 3 weeks of attempting to transfer my prescription (Rite Aid received the request from my new pharmacy, however hasn't processed it yet. hmm, almost out of meds again!), I had to have my doctor write new prescriptions for the new pharmacy. Believe me when I say, they're not for their people, their community or helping their customers. They won't be getting my business. read more

If you're having a prescription filled do not come here! Waiting over 4 hours for a inhaler prescription... not even pills! Tried calling before I went in but was put on hold for 45 minutes then hung up on. Called about an hour later and same thing I was on hold for 45 minutes and no answer. As I come up to the counter while being on hold, I ask the pharmacist why no one answers and how much longer and she rudely directed me to Drop off where they said the same thing. Highly disappointed. People are sick and don't feel well and having to come get a prescription and wait 4 hours is unacceptable. read more

This pharmacy has gotten WAY too many clients and they can't handle to unrealistic load that comes with having too many to fill. I'm still staying at this pharmacy due to their drive up. Though it may take some time to get thru once in awhile, usually it's not bad and when you're unable to walk most days, it's a blessing. read more

I have been trying to get a diabetic medication with a discount card from them since early February. I have spoken to three or more associates and I still haven't gotten any help from them. I even gave the pharmacy the phone number to call so they could get help from the Victoza company. I called corporate Rite Aid and they put me in touch with he district manager who was supposed to call me within 72 hours it's been over two weeks no call back. Rite Aid doesn't care about customer service at all. Go somewhere else don't go to this pharmacy. read more

I have been trying to get a prescription filled here for a month. The first time they "needed missing information" from my doctor. My doctor assured me everything was sent and resent. Finally after a month of waiting and multiple calls, I learn they just can't get the prescription so I need to call around and find out who can. This is a specific pain medication that I need for chronic migraines and am limited in what I can take due to other health issues. Thanks for leaving me in pain for so long. Now I remember why I left the first time. You did this "delay and waste time" to my small child and left him for two weeks without medication because you forgot to submit a form to the insurance then. Never coming back. read more

Called to see if my prescription was ready talked to the pharmacist and I could hear her start laughing at me. I heard her tell someone she called again and they started laughing at me after I received a call it was ready. I have cancer and lupus read more

I had my Rx picked up by another person signing for it in my name. They wont refill it with out the Doctor's permission because it is classified a type 2 narcotic. He thinks I picked it up on the 24th when it was prescribed but the security footage shows somone that's not me signing for it. You can obviously tell its a completely different person. The store and pharmacy managers ask me who my friend is on the camera, like I'm trying to pull a fast one. I filed a police report and even the officer believes it's not me and that I truly have no idea who it is. I am the only person who picks up the Rx, I get a text on my phone then go pick up. If it is classified as a type 2 narcotic why can they give it out to anyone but wont take responsibility when they mess up? read more

I have come here three times to fill my prescription. I have called ahead every single time & they say they will have it ready by say 3pm, I'd come at 3:30/4 and it is still not ready. Staff is very annoyed all the time and never truly go out of their way to help. I asked if they took passport photos (most rite aids do) and it took two employees saying "I don't know". It's fine if you don't, but be nice about it and try to direct me into a better direction, not just call up the next person in line. Such a frustrating experience, will get my easy prescription elsewhere. read more

Horrible service at the drive up pharmacy window. Thought I would pick up medication real quick and was wrong 25 minutes waiting behind one car. Last time tip use this pharmacy. read more

Rite Aid - Sitting behind just this one car for over 25 minutes at the drive up window... Time to move my prescriptions to another pharmacy. - Drugstores Near Me - Anderson, California

I've had a few bad previous experiences with this particular pharmacy before regarding insurance, wait times, etc. But this time was actually very pleasant and the pharmacist was very helpful. I usually prefer Walgreens but this Rite Aid is close to home. I think it is a hit or miss. read more

No stars for this pharmacy.. idiotic woman working at the pharmacy counter didn't know what she was doing and wasted my time.

The pharmacist is OK but the counter lady she is so incompetent. Maybe she's just having a bad day but you don't take that to work. Going to change pharmacies there's no reason to have to put up with attitudes and so much drama from the counter lady!!! I feel sorry for her but still going to report her to corporate and I hope they do something about it!!! read more

It is alright as long as you don't get one with an attitude that looks down on you for what medications you take. I take pain medications for severe arthritis and some of the female staff act as if I am a junkie on the street. Not good for business. read more

I have been going to rite aid pharmacy for close to six years now. They will never go above and beyond to help you no matter how long you have been with them! I had surgery on my back they had my pain meds prescription for over a week never said they needed more info until 530pm evening before my surgery, even though I had called AND been in there numerous times to pick up my other prescriptions. Pharmacist told me to calm down lol. Then day of my surgery had nurses and dr from the hospital call still would not fill my pain meds treated me like I did something wrong and that I was pill searching mind u I have never got pain meds before this ever! I will never go back to this pharmacy ever! they do not care about there patients and are not ever willing to go the extra mile to help anyone! pharmacist and staff are very rude and very slow. And just blame the doctors for their mistakes. Really needs to work on patient care. very unhappy with what I thought was my pharmacy but not anymore. read more

This review is about the Rite Aid in Palo Cedro I will not go back there First of all the customer service is bad I have had to wait quite a long time every time I have been in I have to get a refill every month for blood pressure meds I have been over charged and most of their employees are rude I am not the only one that has had problems there read more

Rite Aid Pharmacy in Anderson CA is a joke. That is not a blanket statement for all the Rite Aid pharmacies, as the one in Corning CA was always helpful and friendly. In Anderson, however, these pharmacy workers are consistently rude and uncooperative. They have routinely prolonged refilling my prescription until 24-36 hours after it's been sent it, which I have overlooked for what's going on two years now, but today I've had enough. I went in for a prescription that I was given a seven day window to fill and by day six they had already returned it to the shelf. When I ask them about this, they hold rx's for 12 days. Right... it's day 6. Well you have to fill it by day 7. Right... it's day 6. Well we are so busy we are returning items to the shelf in the morning instead of night. Okay... but that should have been TOMORROW NOT TODAY. Sorry. You'll have to get a new prescription from the Doctor. Well that's awesome, I need a new RX and a new lab slip while I'm at all, all because that obstinate staff can't count to SEVEN. Rite aid has officially lost my business for good. I will never, ever recommend any locals get their prescriptions filled there. Literally, go anywhere else, I guarantee you'll have a better experience. read more

Stopped by here when my brother came to visit and forgot the needles for his insulin pens. He was visiting from out of state, so we expected some difficulty in getting a supply to last until he returned. Not so! The pharmacy staff was extremely helpful! Particular thanks to Janice and the pharmacist on staff for going above and beyond the call of duty! read more

Poor customer service, in the pharmacy. I feel like my privacy was violated. Today when i cam in to get my daughters meds the pharmacist was rude. Couldnt tell me where my daughters med had been filled or who filled it. I was not understanding. She walked away....likr ugh hello? Who does that mid conversation. i called my daughters pediatrician who confirmed it was sent to that pharmacy. And the pharmacist told me to calm down... which i totally was calm and i told her. I am calm im just confused and the receptionists was on the phone heard her an totally defended me. Then this lady had the nerve to raise her voice announce my daughters meds by name and our insurance how we needed to call them....i asked why cant you call the other pharmacy or give me the number. Cancel it an fill it? Finally thats what she does. Ugh!! Then i talked to the store manager but i think i need to talk to the pharmacy manager. This was ridiculous and humiliating. read more

Very nice staff who try hard, but the wait for service, especially at the pharmacy can be long just to pick up meds that are ready. The problem is that there is not enough staff to service customers in a timely manner. read more

I like the customer service in this store. Weather your getting ice cream or prescriptions, they are courteous, and helpful. The store has a small town feel. read more

I have a problem with the pharmacy. I have been in 3 times now to pick up meds, first it wasn't ready, two days after ordered, next visit they didn't have medication in stock but it was ordered. Third trip took quite a while for lady to figure out what happened but apparently they didn't get the order so it was reordered. Hope to get it tomorrow. Get it together please! read more

I have gone to the pharmacy 3 times. ALL 3 TIMES, they have never had my prescription ready. I have never had such horrible service at a pharmacy. I will NEVER go there again to fill a prescription. read more

This place is a joke. NEVER EVER have my Rx ready. Once is a mistake, every single time? Month after month? BYE!!!!

If I could give a zero star I would. Horrible customer service by cashier David. He is more interested in the 16 year old girls that come in then doing his job. The women manager is just as horrible with customer service as him. Where has pride gone in making sure you do your job and do it correctly. This store is a joke and unless you are 16 with your clothes barley covering you then you won't get help. read more

Ran into Rite Aid last night to grab some hair color that was advertized on sale, only to find they were out of the shade I needed. A young man was very helpful at the pharmacy, telling me the shipment would be in early the next morning. When I went the next morning, around 10:30, the stock had still not been replaced. I asked a young lady, who was obviously busy if she could help. (I had visitors from out of town, two pies in the oven, this was my only moment to get away). She was so HELPFUL!!!! Went through several totes before finding the perfect one! If I had been anywhere else, they would have told me to come back at a more convenient time. That is why we changed our prescriptions from the other place-great customer service! read more

A few of the women that work in the pharmacy & rude & talk down to customers. They have no idea of my sons medical history or the reason for his "insurance". I have a large family & we've used Rite Aid for years for all of our prescriptions since it was convenient. We will be switching very soon. read more

I had a kidney infection and went to get my rx filled at Rite aid. I gave my name to the receptionist and she informed me that it took 10 minutes for the rx to be electronically transferred from the docs, which is right across the street. So i sat down and waited for 10 minutes. The pharmacist comes out to the waiting area and asks if I have an rx to be filled. I said yes I did and he informed me they were closing and that I could get my meds tomorrow. I had had the docs check Rite aids closing time online and it said they closed at 10pm. The clerk that first waited on me at the pharmacy didn't tell me they had new closing hours...It was 6pm ..luckily my doc was still open although they close at 6pm too...So I got a hard copy of my rx and went to Walgreens in Redding..If my doc hadn't still been open, I would have had to go to the e.r....Can you imagine him telling me I can get my meds tomorrow..... Anyone that has had a kidney infection knows you can't always wait until tomorrow......I can't imagine why they wouldn't update their hours online....They also gave my son the wrong dosage of his heart meds...Luckily he checks his meds as soon as he gets them...I am not a happy camper and will be taking my business to Walgreens where they seem to care!!! read more