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    Ritchie Richard E

    3.0 (2 reviews)

    Services - Ritchie Richard E

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Ritchie Richard E Photos

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    7 years ago

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    11 years ago

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    OTA Car Care

    OTA Car Care

    (11 reviews)

    They use to be excellant; however, the new owner, Cody, now over charges for parts. He wanted to…read morecharge me $120 for six spark plugs, plus $179 per hour to install the plugs. Autozone sells the same plugs for $48!!!! I would not recommend going here. They recently changed the oil in two of my cars and the oil filters were both leaking. The owner said if I keep checking their work, they don't want my business. If they did it correct the first time, I would not have to check their work!!

    I was referred to this establishment through a scholarship grant to have my car repaired…read more Initially, the shop provided one price, but when I arrived, I was given a completely different amount and told I would have to pay the difference.All I did was ask for clarification, since the price they gave my school did not match what I was being charged. As it turns out, the original amount I was told was correct. However, when I questioned the discrepancy, the employee, Cody, became very rude and defensive. When my keys were returned, I calmly explained to another employee that Cody had been disrespectful and that I was simply trying to understand the charges. At that point, Cody became extremely aggressive. As I was leaving, he came out of his office, raised his middle finger at me, and called me a racial slur. This behavior was completely unacceptable and deeply upsetting. Up until this incident, I had a positive experience scheduling my appointment and arranging the service. However, no customer deserves to be treated this way. For someone in a position of ownership, this conduct is alarming and unprofessional. Based on my experience, I would not recommend this establishment.

    Ritchie Richard E - autorepair - Updated May 2026

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