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Rita Collins Insurance Innovations

5.0 (1 review)
Closed 8:00 am - 12:00 pm

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Life insurance

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Holder Insurance Agency - untitled

Holder Insurance Agency

(5 reviews)

Be very careful with this company. They are incompetent, and have untrained insurance writers. They…read morecost me hours of my time trying to straighten out all their mistakes. They wrote insurance for my vehicle with no P.I.P. insurance, which is illegal in the state of Florida, than canceled it wrote with a different company without my consent. I finally found a legitimate Co. to write my policy for a faction of the cost.

While initially pleasant to talk with, Ms. Diana L. Holder's incompetence and arrogance,…read moreunfortunately, has resulted in an ongoing headache now for three months, which has resulted in me investing hours in a plethora of phones calls and emails in an attempt to rectify her mistakes. Specifically, when she originated my Medicare supplement policy, she neglected to link my policy with an annuity (which she also originated). The annuity pays for claims when the deductible for the Medicare Supplement policy has not yet been met. As a result of her negligence, claims were not paid. When I inquired of her concerning the unpaid claims, she refused to take responsibility for what was clearly her mistake, nor did she offer to assist with the parent company in getting the problem fixed. She wrote a letter asking to have my policy linked with the annuity, which I signed and sent to the parent company. She told me that the unpaid claims would be reprocessed and included a request to do so in the letter. This never happened. I was told by the parent company that the agent should have known better - claims can only be paid going forward once the policy is linked to the annuity. Thus, she was negligent when originating my policy and annuity, and she was unaware of company policy. For some reason, claims are still not being paid - three months later. Ms. Holder, as my agent, did not take the time to follow-up to make sure that her mistake was corrected by the parent company. If you have taken the time to read this, then I would encourage you to take the time and find another agent. An honorable agent would have taken responsibility for their mistake, offered competent counsel, and followed through on behalf of their client to ensure that the problem was fixed.

Rita Collins Insurance Innovations - lifeinsurance - Updated May 2026

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