3 times I made a bad experience at this place, I always thought maybe next time it will be different but it wasn't.
First bad experience was at 'Casa Matti' so I don't know if it's the same staff. We came with a friend and throughout the evening we noticed a very different treatment compared to visiting with our parents. Staff was rude and ignored us.
After almost 2 years we decided to give them another chance - restaurant called 'Da Ponte' now.
We have been served iced red wine and again they reacted very weirdly after our complaint.
They exchanged the wine, the food was good so the evening was ok.
2 days later we went again, reserved a table.
When we arrived they couldn't find the reservation and placed us next to the entrance right next to their desk, which ment staff and customers right next to our table.
The guy was showing me the handwritten list with reservations, indicating I haven't reserved otherwise my name would be on that list.
The restaurant was full so we didn't make a drama out of it and just enjoyed the evening.
We ordered redwine again and it still came cold, when we asked for the temperature the waiter said he could bring some ice cubes.
Clearly it wasn't meant to be a joke, he was just stressed and annoyed.
Food was good, risotto was slightly overcooked and very thin, probably due to the amount of orders.
Everything was ok, one waiter was extremely nice (smaller and bold) unfortunately the one for our table wasn't.
We asked for the bill and payed. And this was our final reason not to visit this place again.
When we paid the waiter was actually complaining in front of us about the tip. He was being sarcastic saying: 'Are you serious, wow thank you!'
It was the third time they weren't professional and even being rude so this was definitely the last chance we gave them.
A pitty as the food is good, but for me even more important in a restaurant is the service. read more