This is the most horrific eye center I've ever been to. My lens aren't a year old and the…read moreprotective coating has started to peel off. Took them back the first week of March got them back April 9. The lens are a far cheaper quality of material than i originally had. You can see the Rx numbers in the lenses. Never, never ever go there. Had i checked their ratings first i would not have gone

This office has been nothing less than amazing!!! I ordered glasses from them because my vision…read morecenter is closed due to Covid- 19. I am so happy I did because my new prescription from my regular optometrist is incorrect. Therefore I am unable to wear my brand new glasses. I called my vision center to see about an appointment to correct the prescription, and they have decided to close until further notice. I called Northgate back and they have offered to help me out and correct the lenses. All I have to do is pay for the new exam. Which to be honest is way less than having me pay over $400 for the corrected lenses. Northgate has just earned a new client! After they way they have helped me and handled the situation, I am 100% switching to this vision center!!! Thank you guys!!!

I highly do not recommend this place for families or anyone at that matter. Ive been here over an…read morehour an the dr hasnt acknowledged my presence at all. I mean I know I am only giving you my money but you could pretend that I am welcomed. Its so bad I am writing this email review while sitting in the office.

Took my teenager, who was out of contacts. We have always frequented Walmart partnered docs, for…read moreseveral reasons. Convenience, quality of care, and 1-800-contacts partnership. We've always had great luck and our Colorado Walmart eye doc even caught an unusual eye condition in my child. So, went today to the Spring Lake Walmart to have my oldest seen. Along with me, I had 2 year olds and a six year old. You see, I'm a parent, and have to bring children with me on errands. Nature of the beast. And it's not exactly fun for any of us but I try my very best to contain them and be respectful as we are out and about. But two year olds are gonna act like two year olds. No doubt about it. So we walk in and there's a magazine rack with southern living magazine, some plants, and a shiny, springy, metal Santa. You can take a guess as to what the children gravitated towards. Yes. The springy Santa. As I filled out the paperwork, I made sure they were being gentle. They didn't start out that way but I was using it as a "teachable moment" and the Santa was in no imminent danger. The doc then came out and told them not to touch it. Huh. There is absolutely nothing in the waiting room except southern living magazine and this amazing thingie they have been admonished to not touch. Put yourself in my shoes for a moment. Can you feel my pain? My nightmare began. It was not pretty. Or fun. I tried. Really, I did. I got a southern living magazine. I pointed out the houses. We looked at the doggies in the k9 advantix advertisement. All the while the doctor would come teetering out in her high heels and give the look. Moms, you know the one. The look of disdain. The one that says "why don't you control those kids?" with just a glance. And it made me feel terrible. I don't wake up in the morning with the goal of making your life miserable. My children don't wake up with the goal of breaking your Christmas decorations. If your goal is to attract families, which, being partnered with Walmart, I would assume IS your goal, I have some advice. Get one of those cubes with the metal wires and wooden beads, at a bare minimum. Maybe get a TV and have it on CNN. If you notice a mom struggling, switch it onto PBS kids. She will be grateful, trust me. Maybe get a subscription to Highlights for Children. Or, ignore all my advice, and remove your shiny pretty no touchables. Maybe crack a smile, even. As for me, I'm just gonna go ahead and find a more family friendly optometrist for next time. This one made me feel unwelcome.

1st time I get in, I got two amazing good looking glasses Buy 1 Get 1! I was in a rush they matched…read moremy pace I appreciated them for that. (Busy working mom) My SECOND TIME GOING IN! Oh my gosh where do I start. I lost my Grandaddy. So I ended up keeping a few things. His very thick prescription glasses were one of the items. I was very nervous and embarrassed to call and ask VisionWorks if they could help me take out his glasses and change them into sunglasses (sorry for my run-on sentence) When I called I was treated so kindly, Ms Edie helped me by double checking what I wanted. She offered to put some "Demo lenses" in. I was ecstatic that they were willing to work on a frame that didn't come from them. I drive up there tell a Mr Jacob what was said on the phone, I didn't even need to finish my explanation (insert tears here) they were all aware of what I requested and were waiting for me to arrive. They asked me what colors I would like I really didn't know I said black/brown. I asked them how much this would cost and they shook their heads and said "at no charge this time". So I leave before I cry in the store. I'm beyond grateful. I get back a few hours later and they are ready, another man Mr John helped me to adjust the frames to fit my face a bit more. And I tried them on and here I go crying in VisionWorks. I can't even describe how much this touched my heart. I miss my Grandaddy terribly. But this store has helped me with my grieving process and I'm sure there aren't many stores that can hold that title. Sending ALL of my Love and Thankfulness.

Wife wanted her Christmas present, so we ventured out to Visionworks because she got her current…read moreglasses from there in Maryland. Spent two hours looking at different frames and JACOB H. was very helpful in helping her select some funky glasses. She asked the opinions of others, but he was very knowledgeable and professional in helping her out. Thanks for all your help Jacob. If your there next year, we'll be back for some sun glasses. Might be back sooner for my daughter.

I only come to this practice because of Dr. Kenshock. Dr. Kenshock will take the necessary time to…read morespeak with you instead of rushing in and out without giving you time to ask questions. I'm loyal to Dr. Kenshock because he is an excellent ophthalmologist. However, the wait time is RIDICULOUS! I have noticed improved customer service by most of the staff but there are still some employees that are just rude and unprofessional. I've been seen by Dr. Kenshock for many years and I like the new facility but if the wait time doesn't improve I may go elsewhere.

I've been going to Dr. Kenshock for years and what I appreciate the most about him is that he…read moretreats you like you are the most important patient for those 15 minutes. He is genuine, attentive, careful, honest and patient. I always feel welcomed to ask questions and never feel rushed or pushed out of the examination room. Can't recommend him enough!

I had my eye exam yesterday. Was very disappointed. I get my results were bad because of my eye…read morecondition.However the doctor made to said I had to have another exam scheduled that same day to another eye place. I told him I had to go to work that afternoon and he was saying go and and it's urgent .I did call around but couldn't get an appointment that same day. I was so upset at work. Also it was told VA paid for this exam and he said go to talk to them. I will never return here. I want to know how he figures you get appointment same day.

From the time I called MyEyeDoctor and spoke with the lady who answered the phone to the lady that…read morehelped me pick out my glasses frames and what I need specifically for my eyes. I was very impressed. Very happy. They saved me $350 over a quote that someone else had given me A few days before.. I am grateful that they were there to help me.

I rolled over to Lens Crafters for some new specs and I was amazed on the customer service…read more The nice and attractive lady that assisted me asked if I was going to use insurance, which I wasn't but it was helpful and nice of her to ask. She was very helpful finding a pair of glasses and gave honest opinions for a guy who thinks he looks good in everything. I also got a deal on some ray band sunglasses that I'm digging quite a lot. Thanks for the help! This is my go to store, never a let down! Thanks!

What a great place to come and get glasses. Mallory was awesome and I would buy a thousand pair of…read moreglasses from her if I could but I don't have room in my carry on. A++ to infinity and beyond!

Our son began wearing glasses at age 6. He began wearing…read morecontacts when he was 10. By age 12 his vision was such that he couldn't use the bathroom in the middle of the night without needing glasses. Having just moved to the Fay area, we needed to establish care with an eye doc. Happened across Eye Medics website and saw this crazy thing about SleepSee lenses. Immediately realized this might be an option for our son to not only help slow down his vision loss, but also help with managing glasses, contacts, and (as he had been swimming competitively since age 5) prescriptive swim goggles. Not yet sure about the lenses, but knew the kiddo needed an annual exam. So made an appointment (receptionist was super friendly!) Dr. S needed one reminder to slow down just a tad with my special needs kiddo. And from then forward he did. He was very patient in answering all of my questions about the pros and cons of SleepSee (Ortho K) lenses. And as the receiver of LASIK 20 years ago, I had a lot! Dr. S explained that the night lenses he specializes with aren't typical. He has invested in special equipment that maps out each eye taking special measurement, and then he reviews the report, makes any adjustments needed, and has the contacts specifically made for each eye. Talked with the husband and came to the conclusion of "how can we NOT do this for our child?" The only downside to the entire process was having to go back for multiple (3 or 4?) short visits to ensure the lenses were fitting properly - not because they weren't, but because Dr. S wanted to ensure they were right. This required our son to miss some school. Fast forward three years. Our son is now 16 and has been wearing Sleep See lenses for around three years. THEY ARE MAGIC! The initial cost is a bit steep, but when you consider the cost of glasses, contacts, goggles . . . over two years, it just about evens out! The huge bonus is the preservation of/slowing down of degradation of sight! After the initial investment, the lenses are far less expensive when they need replacing (about the cost of a pair of glasses). The first set of lenses lasted our son just over two years (just as Dr. S predicted) before one lense snapped in half while my son was cleaning it. The second set of lenses took a few extra days to come in (around the holidays) so Dr. S was was kind enough to provide a disposable soft contact lens when mono-vision was giving headaches. This review would be amiss if I didn't also rave about the receptionist, Rose. The woman must have a photographic memory as she remembers us when we walk in and treats us like great friends with a genuine smile and hello. When I've called to get an appointment or ask a question, she refers to some off-subject something we spoke about long ago. She makes it feel good to walk into the office!

#1. This man shows no compassion #2 His establishment is not…read more accommodating to people with children granted MOST SERVICES OFFERED CATER TO CHILDREN. #3 PEOPLE IN THE MEDICAL FIELD ARE SUPPOSE TO DEMONSTRATE CULTURAL COMPETENCE WHICH REFERS TO : meeting the needs of people from distinctive ethnic and racial groups, being able to meet the needs of people with disabilities, those from diverse socioeconomic backgrounds, and members of the LGBTQIA+ community. This unprofessional doctor does not meet the needs for single parents of various socioeconomic backgrounds . Facts I'm a single parent of 7 year old twins and a 14 yr old son with no adult supports therefore I don't have the luxury of leaving my kids with someone or getting some one to take them to appointments while I'm occupied with the other child. Now if I have no choice and I was informed in advance then I would have schedule early enough to pick one kid up while leaving the other in school but no signs are posted in office, nonething mentioned when you call the number to office and nonething posted on website that would have prepared me for such a visit. So once I brought my child for an appointment I was told that my other kid could not be brought in the back with the child that was being seen yet I had to be present with the kid that he was seeing in the room. So what am I too do , when I'm already at the appointment . he literally felt it ok to have me sit outside of the room with the door open literally two feet from where he was examining my child . I felt embarrassed . So reviewers of this review, is it best for the client #1 privacy to be violated by keeping door open or his issue with not wanting my other kid in the room with me and my child that he is working with?? Clearly in this case, his interest went before the interest of the child and parent, (((so patient being first clearly is not anything that he honors ))) ((. No signs were posted of his "made up today policy "( the name I gave it)) , none thing mention when you call for appointment, and nonething on the website. my kid was not loud, didn't move from they seat. Now I get kids acting out , breaking things disturbing people peace. My child was tired and sleepy. Next incident happened today ,9-18-24 @1 pm. I knew I should have trust my gut instincts because he is not friendly with me, it's as if he has a problem with single black mothers because when I observe him with others he sounds so kind to them but that's not what I get and yes blacks can discriminate against they own race. But I didn't feel like getting a new doctor and it's not like I got to see his hateful ass often so I went today but I received an work call and had to take it , he tells me don't allow phones in his office. I said fine and walked out to the waiting room area , not mad, just focused on the important call. Not one sign on the wall . Afterwards once my son work was finished he calls me to the back I assume it's about my son BUT AGAIN he makes it about himself and waste my time by telling me again about this law . I stopped him in his tracks to address my son care and he tries to argue with me by Bringing up his rules that were mentioned twice . So again , he ignored my interest only to overexert his authority and and opinions over telling me about my son visit. I HOPE HE IS PROUD OF HIMSELF BECAUSE HE MADE IT ABOUT HIMSELF AND NOT ABOUT MY SON!!! Another point, if the law you claim is a law no one abides by it cause I've never been told that by another doctor. why did you engage in me breaking the law by taking me to a room while my kids were unsupervised to discuss the law you claim I was breaking by me allowing you to offer a service to my child while I was in the wait room with the other child. I have never in my life met such a nasty , rude and disrespectful doctor in my life with such strong narcissistic tendencies. I pity what his staff and wife have to go through and it's unfortunate that she had to lose me as a patient because of her husband lack of compassion . His wife and staff have a beautiful personality and He could really take notes from her and the staff that works under him on how he treats single mothers and to think I gave him a good review last year, he gets no stars and I take back everything I said I the last review and I pray God humbles him for how he treats people that are not doctors.

Trying to get my grandson a pair of glasses through them has turned into a nightmare. The glasses…read moreare for stickler syndrome which he was recently diagnosed. At 3 months old he has been waiting for glasses for more than a third of his life. Originally the nearly $500 glasses were supposed to take 2 weeks. After constant calling through week three and four we find out the color of the frame was discontinued and a new color would have to be chosen. Would have been nice to know. Fast forward a week and surprise! That color is now also discontinued. With my daughter and grandson leaving in days they asked for a refund on the frames. Guess who doesn't do refunds. This place is a joke. 2 week glasses are now going on 6 weeks.

I went to take my kids here for their annual eye exam and to get some new glasses. While the front…read morestaff was following COVID-19 protocols, the doctor conducting the eye exams (Dr. William Philbrick) did not. He states to his staff that he refuses to wear a mask due to some study presented to him at a conference he attended. It doesn't matter what study or conference you attended - the Governor mandated wearing masks in public and public-facing businesses. Not only that, but then he tells my children to take off their masks when conducting the exam. A board-licensed doctor essentially asked a child for consent to make a medical decision when the child's parent was in the waiting room. When I called to make these appointments, I specifically asked if they practiced the COVID-19 protocols, and they advised me that they did. On the outside looking in, it seems that they do, but for the doctor that never came to the waiting room, he obviously does not. This is ridiculous as a parent of children who are categorized as high-risk for COVID-19. I only found out afterwards, when my kids and I were eating dinner, and I called the clinic to question if this was true, and they confirmed it. After all that, I asked for my money back, and instead of giving me my money back, they charged me twice!

It was a very friendly and open environment. But my experience had been dreadful, because I've been…read morewaiting a month for my glasses and was told it'll be another month . Also I've been to so many optometrist and never have I had to pay to get my measurements. When I asked my aunt she said she never had to pay for her measurements with this place. Hope this helps someone.

The worst optometric clinic doctors that I have EVER encountered in my 34 years of going to the…read moreoptometric clinic. Very unprofessional, the worst bedside manner, problems with my prescription. They will never get another dime from me! I wish I could give a negative star.

Just bought my 3rd pair of glasses from this location. Toni helps me everytime. She is wonderful…read more Everyone who works at this location is helpful and friendly. Their prices can not be beat. If you are looking for new glasses at a great price this is the place to shop. Extra added bonus you'll have your new glasses in less than an hour.

The staff was friendly. However I waited over an hour past my appointment time and still had not…read moreseen the provider. I was not informed I'd be seeing the doctor via telehealth before my arrival. The. Proceeded to say there would be a tech to assist. This will be my last trip to Americas best.