My washer/dryer stack has been out since the end of Oct,. 24. Riser came to repair early November. The technician wasn't very knowledgeable and showed someone else on the phone the inside of the machine. He said the valve was broken and ordered the part. He came in to fix it with the part and said "all done!" My husband got him to try it before he left and water was spewing all over. So he said, "It must be the hose, I'll have to order it." 2 weeks go by and I heard nothing. So I decided to call to see if the part was in. The receptionist said the work order was complete and the washer was fixed. He had not ordered the part. Since they won't answer my calls nor would they answer the Home Shield's call. They got another party to come and fix my washer. What he found was that the tech for Riser had not even changed the valve. He took the original part as well as the one that was ordered for my machine. Then he turned the switch for the door off. Washer still broken 10 weeks later! The new repair place has to order the whole assembly! read more