I have tolerated this pharmacy for many years now because it is next door to my local grocery shop. However this month it has gone beyond my tolerance. I was there on Thursday to pick up my monthly prescription along with a biyearly prescription which I ordered yesterday morning. When I went to pick it up I was told there was only the biyearly item there for me. I explained I had ordered the full months prescription along with this and was told it had been processed and they couldn't process a second one. I explained that I had not picked up the monthly items and they asked me to come back in 5 minutes which I did. When I came back I was blanked by the woman who had initially served me who is the daughter of the owner but the other younger assistant said "they are just finishing off the order" The head pharmacist Cathriona came out shortly with my full prescription, plonked it on the counter, she did not give me eye contact but headed off down the back of the shop. I said "oh so you found it" she replied "I processed another one" no eye contact and no apology or any sort of care. I, the whole time smiled and was polite, something I did not get from them. This is the second time this has happened this month, two weeks ago I was told that my (once off) prescription wasn't there for me so I came home and rang my doctor and she said that they had sent the prescription a few days earlier to that pharmacy. So I rang the pharmacy and was told by Cathriona that yes it was there in the drawer for me, no apology again and no proper explanation as to why I hadn't been served it a few moments earlier even though I asked and her tone seemed to indicate that I was the problem. These women who were impolite and uncaring were senior members of staff, the others are the opposite. It sounds like they are trying to get rid of me as a customer and I don't know why because I, unlike them, am always polite and agreeable, I don't believe aggression or being impolite gets anyone anywhere, it will most likely upset me more that it will them. I have tolerated this bad service and treatment for far too long I think so I am voting with my feet now. Brigid. read more