What needs serious attention is scheduling appts with a doctor that knows fear aggressive reactive…read moredogs! Especially since you offer $250 vet checks when they're adopted from HSSW Animal Shelter. These dogs are traumatized from being there and then their new home, especially German Shepherds. My 20 month old little girl, had been through a lot and I was working diligently to get her acclimated and trained. I even had one-on-one training sessions with a professional trainer. The visit to this clinic was a nightmare from the start, I asked for a side entrance because of her high prey drive and distain of other dogs, I was told they didn't have one. Instead I was escorted into the lobby, then a very tiny exam room, it was just horrible, as we were seated the vet enters and she is standing just a couple feet from us, my dogs body language was escalating, then she tried to approach, clearly not reading my dogs warning, my dog growled and was lunging toward her. She decided to get someone to assist her, I asked if she wanted me to muzzle her and she agreed. Upon her return w/o assistant, my girl was very nervous and anxious. The vet said I should wait in the lobby and she'd take her as she might do better without my presence, which I agreed. But then she reached over the dogs head for the leash, as I tried to get up, Suki muzzle punched her in the hip, everything thus far had been done wrong. From lobby to tiny room, us seated, vet standing, it was a nightmare. After just a few minutes an assistant approached and said, they would have to sedate her to treat her ear infection $400 And asked why? Shed just had them cleaned and treated for yeast at the shelter before I'd officially adopted her, and without incident, other than nonstop barking through the exam and treatment. But they insisted she needed to be fully under. After I picked her up the next day, I was given horrible advice from this unqualified to treat GSD's as she absolutely nothing about the breed. She told me to get a harness to restrain her. Anyone who knows the breed knows that a harness only allows them to pull more. She also told me that she needs to be on meds and to see a behavioralist so they could diagnose her and she could then write the prescription. I am on a fixed income and do not have that kind of money. Then she told me that if I didn't get her on meds, she could attack someone and likely turn on me, maybe not now but within 2 years. I was extremely distraught and upset when I left. First of all I know my dog, she doesn't! Besides the fact that I TOLD them of her issues before I made the appt. But no one listened to me and no concessions were made at all for her visit. It is my recommendation that your clinic listens to the client. And put a fear aggressive dog with a skilled Veterinarian that is familiar with the breed and their behaviors. She absolutely was not! Bottomline: -LISTEN to the dogs owner -Match dog to the Vet most qualified to handle. -Don't offer up information about a dog that you know nothing about. Especially when you created the entire ordeal in the first place. I'm sorry for the bad review but the advice I was given was completely wrong and had she known the behaviors of the breed she wouldn't have suggested the things she did! It was careless and irresponsible. My dog used to want to eat my cat, but with 4 months of hard work, gentle introductions my study of the breed, here we are today! I have had my girl now 5 months and she is a wonderful dog.

Such a wonderful staff and had a great experience taking my mini dachshund puppy for her first vet…read morecheckup today. All the girls were lovely and so sweet and I love Dr. Natasha she's great! 10/10 recommend this vet and taking your fur babies here.

My dog was recently diagnosed with Diabetes and Dr. Ferguson was so patient with my long list of…read morequestions and concerns. This review is long overdue actually as I've been taking my dogs to him for several years now and every time I see him, I'm blown away by his knowledge and ability to explain things in a way that is easy to understand. I never feel judged or coerced like at other places. It's one of the few vet offices that's not owned by a big corporation. He doesn't nickel and dime you nor recommend anything unneeded. His whole team is phenomenal and go above and beyond to take care of us. I wish he took human patients. When he retires, there will be a vast void in vet options in Vancouver

We have been taking our cats, as kittens and adults to Animal Medical for about ten years now, and…read moreall I can say is Dr. Ferguson would make an excellent human doctor and I would trust him even with my own life. That is saying something as I, myself, am a human medical professional. He is gentle and genuinely cares for the pets, gives good advice in an almost off-hand manner, and refers to other practices if treatment would surpass the capacity of his own. His practice is limited, so don't expect a fancy ER or ICU for pets, but he does an amazing job diagnosing and understanding small animals. And the psychology of their owners, as well. That's another issue. He is straight foreward, thorough and knowledgeable and he has little interest in expensive add-ons or padding the bill. His charges are reasonable, especially considering the bills one finds at local 'animal hospitals' which border on human-scale expensive. I have also had him 'put down' a pet who was beyond hope and he is sensitive and responsive to such grim occasions. I can think of nothing unkind to say.

Hearthwood is amazing. We took in a rescue kitten from a co-worker who recommended them as they…read moretook their other pets there too. We wound up moving our other animals over because the care and love they show all the animals is beyond evident. When it came time to say goodbye to our GSD due to an aggressive liver cancer, Heather communicated with me via text on a Friday afternoon to get Loki seen at an urgent care since they were booked. She then continued to touch base throughout the day as we got appointments set, records forwarded to the other clinic and then fit us in with a last minute Saturday appointment so he could cross the rainbow bridge and shed his pain. The texts were beyond appreciated as I could barely speak without bawling. Dr Primley was also compassionate and comforting as we said goodbye to our gentle giant Saturday afternoon and I cannot thank them enough for the kindness and care they showed us during that difficult time. I highly recommend them to anyone needing care for their fur babies.

I truly feel our pets are in great hands with the staff at Hearthwood! Dr. Baumgartner is a very…read morekind, and experienced veterinarian. I also think their cost of services is very fair compared to other clinics we have been to.

Best emergency vet in the portland/vancouver area. Only 8 mins from the Oregon border. Great staffread more

Kind, caring and communicative service. The whole staff is amazing especially the receptionist…read moreladies!!

Wonderful, patient, and kindhearted staff. I went on because my dog hadn't been putting pressure on…read moreher hind leg.. I wasn't sure if they could see me, but they did. Through the while process things were explained to me and I truly felt like my dog was in great hands. They weren't pushy and gave me options that made sense. Thank you to the awesome vet and all the sweet staff last night. Bella and I truly appreciate you all!

Horrible, horrible experience. The administrative staff, including Katharina Son, DVM was…read morenegligent, incompetent, and irresponsible. She did not give me the diagnosis but suggested my pet out down. And they call themselves "caring". I intend to file a formal complaint with Medical Board. They told me a "management team" would call me in two or three days, but it has been over 3 weeks now. Liars! and Cowards!

Thank you for hiring Shane. Not only is he an awesome vet tech but he's so knowledgeable and has…read morereally helped us. He has previous experience with pet PT and when our dog Lucca tore his ACL he was so knowledgeable and helpful and really helped educate us about the process and help put our frazzled minds at ease during a very stressful time. I also want to thank Shane so, so much for mentioning Cytopoint to us as a potential options to talk about with the vet to help our poor licking girl get some relief. She is like a totally different dog on it, able to relax instead of licking her paws till they bleed! It is a real game changer for all of us, she couldn't deal with other common prescriptions like Ketoconozole because they made her very ill. I will be recommending this to every dog owner I know with a pup suffering from an itchy condition! Thank you so much for taking good care of our Lilly & Lucca! Both veterinarians are very nice and take good care of the pups when they see them.

I rarely leave negative reviews, but our experience at Animal Care Clinic was frustrating from…read morebeginning to end. We brought our senior cat, Huck, in because we had been battling fleas and ear mites for approximately three months. By the time of our appointment, we had finally gotten the flea problem under control, but the ear mites remained our primary concern. During the initial visit, we were told Huck needed a comprehensive senior exam, which cost approximately $600. We gladly paid because we wanted to make sure he received the care he needed. We were also informed that he required extensive dental work, estimated between $1,700 and $2,700. Fortunately, the final cost was on the lower end of that estimate, around $1,700. At the first appointment, we were assured that the medication prescribed would address both the flea and ear mite issues. Unfortunately, months later, we are still dealing with the ear problem. Communication throughout this process was consistently poor. Before appointments, no one provided helpful instructions such as whether we should avoid cleaning Huck's ears beforehand. For his dental procedure, we were told only that drop-off would be between 7:30 and 8:30 a.m. No one mentioned paperwork. When my boyfriend arrived, he was immediately handed paperwork and told it would take about 20 minutes to complete. Naturally, this caused unnecessary stress because he wasn't expecting it. In reality, it was only one page and took just a few minutes. At Huck's dental follow-up appointment, we arrived early by mistake, then returned shortly after our scheduled time. While waiting, one of the receptionists assisted us while actively eating and speaking with food in her mouth. This was not the first time we had experienced this behavior from staff and it came across as unprofessional. Although our appointment was scheduled for 10:30 a.m., Huck was not taken back until nearly 10:50. We requested to speak directly with the doctor because we still had concerns about his ears. After examining him, the doctor stated that his ears appeared darker than normal but was unsure whether the issue was ear mites, yeast, or something else. We were then told that microscopic testing could be performed--but it would cost an additional $103. At that point, I was extremely frustrated. We had already spent well over $2,000 between exams, treatment, and dental care, and the original issue that brought us in still had not been resolved. Being asked to spend even more money simply to determine what was going on felt unreasonable given the circumstances. While we were waiting, another customer was attempting to pick up medication for his pet after receiving a text notification. Staff appeared unable to locate the medication and repeatedly searched different locations while asking the customer the same questions. It reinforced the impression that the clinic was disorganized and lacking clear communication. My biggest concern is not the cost. Veterinary care is expensive, and I understand that. My concern is that we spent over $2,000, received repeated assurances that the treatment would address the problem, and yet the original issue remains unresolved. Combined with the poor communication, lack of preparation for appointments, long waits, and unprofessional interactions at the front desk, this experience left us feeling disappointed and frustrated. I sincerely hope the clinic improves its communication, organization, and follow-through with clients because pet owners deserve clear answers and that their concerns are addressed.

Great care, patience, and information from all staff! The two front gals were warm, kind, and…read moreinformative. The techs were so sweet with my puppy, and the Doctor took the time to make sure I was informed. Thank you for making Honeys first visit - a good one (:

I highly recommend Dr. Angela Wheeler for rehabilitation therapy. She helped my dog recover his…read morebalance and mobility with acupuncture and laser treatments. Dr. Wheeler is an extremely compassionate veterinarian who cares for my dog's comfort and wellbeing during and after his visits. She will always be near and dear to our hearts.

I have been going to Grateful Heart Vet since 2020. I now have 6 dogs and 2 cats that receive care…read morefrom them, so it's fair to say I am at Grateful Heart Vet often. Over the years, we have been seen by a few of their amazing veterinarians. I have been very happy with all of the services they provide. The facility itself is always immaculate, quiet and calm (which is great for the pets they see), and its generally been easy to get in. Dr. Felton, Dr. Pavlich and Dr. Kroussaniotakis have seen my crew the most. They are all extremely kind, professional, and knowledgeable. I am always impressed with their bedside manner and compassion. It is clear they all love what they do and the families they work with. Grateful Heart Vet is the first place I recommend all of my dog training clients and I'm so glad to have them to help me with my crew!

I highly recommend Grateful Heart Veterinary Hospital to anyone looking for a veterinarian! Dr…read more Kroussaniotakis has been watching over my little Kenni for a few years now. She & her staff are absolutely amazing! They're considerate, loving & have terrific communication. There isn't a question I can't ask by sending an email & they respond back consistently. I'm so blessed to have such a great place to entrust with the care of my dog. He's my little buddy! Give them a call you won't be disappointed! 5 STARS ALL THE WAY!