Update: I will leave the previous review text below, but I want to update my main score since they…read morehave apparently addressed the problem. I had initially given them 5 stars, so I will simply revert to that with the understanding that I have not had any animals seen at Gateway in a few years. It was never a matter of not caring enough- all of my encounters reflected a staff of people who were very dedicated to the care they were giving. And no, I wasn't pressured in any way to change my review. It's important to me to be as accurate and fair as possible. I am just now reading the response from Gateway, as I don't use Yelp often, so I am updating my review based on the new information. Previous Review: We went to Gateway for several years for our dogs. They had good pricing and the staff was friendly, competent, and clearly passionate about the work they did. These qualities can be really hard to find... especially the combination of reasonable pricing and competent, passionate care. I gave Gateway a 5-star rating when I first reviewed them 8 years ago. The problem is the walk-in only nature of the practice, paired with significant changes in how Gateway is run. I suspect that they may have been sold to equity investors or similar schemes that ultimately destroy so many good vet practices, but I am not sure. Before covid even showed up, I found myself avoiding taking the dogs to the vet because I couldn't handle sitting and waiting for HOURS every single time. Didn't matter if I showed up before they opened- the line was already long. I am physically disabled, so sitting for hours in their waiting room had a physical cost in addition to the fact that most people don't enjoy waiting for long periods of time. The last time we went, we were told to cue up outside more than an hour before opening to even have a shot at being seen that day. It was absolutely horrible having to stand in the freezing cold for so long, our sick dog waiting with us. Despite being this early, we weren't ultimately seen until mid day. It isn't even a first come first served situation. They aren't primarily an emergency vet yet they triage. So you'll be sitting there watching so many go ahead of you unless your pet is experiencing a medical emergency. This seems like a reasonable approach on paper, but unfortunately it means that a visit to Gateway requires me to clear my schedule for the entire day and that just is not reasonable. It also isn't fair to the animals- especially if they're sick or otherwise frail. The people who founded Gateway are long gone, as is the wonderful service they provided. If you're desperate to have your pet seen (and you can manage to show up first thing in the morning and wait several hours to be seen), maybe it's a good fit for you. Otherwise keep looking.

Such kind treatment we received when we had to euthanize our beloved dog last Wednesday. Everyone…read morewas so sympathetic and helpful. On top of this, today we received a sympathy card from them that contained wildflower seeds that we can plant in her memory. So touching! What a classy thing to do. Lastly, I wanted to mention how appreciative we are that, unlike most other veterinary services who will gouge you for the same service, their pricing is reasonable. They don't take advantage of you in your time of need.

I took Leo my male cat into get a checkup because he was losing alot of weight. it was becoming…read morevery concerning. He treatment was done by Dr. Bryn Nicholl. The symptoms he was having could be from many issues. We did a X-ray and blood work. The blood work showed high levels showing he was fighting some type of sickness or infection. He was treated with antibiotics as a first response because it was impossible to know what it was at this point without further surgery diagnosis which cost thousands. After treatment with Antibiotics did not help relieve his symptoms and his condition continued to worsen. We had to change coarse. Dr. Bryn Nicholl and her staff were amazingly able to diagnose my poor baby before having to resort to surgery with FIP(Feline Infectious Peritonitis) a deadly disease for cats, which can be lethal within a week or few from the virus becoming active. Resulting from cat COVID. I thankfully had Dr. Bryn Nicholl and her staff when I needed it most.

I took my Dog to Tremont because he had not been feeling well for about a week. this has been my…read moreanimal hospital for about 10 years. My usual Vet was not in the clinic the day I brought Mike and was given another Vet. I felt very comfortable with that, until.... She , no names, was almost immediately adversarial, condescending, and I did not appreciate her putting a muzzle on my dog, for that matter, my dog was made to wear a muzzle everytime he was in the clinic. This only caused Mike to be more anxious, scared and upset. He was not aggressive, just very anxious. The Vet showed very little compassion, after initially doing her exam, she left the room and never retuned. Her treatment of my Dog and her pretentious, arrogant attitude is what put the nail in the coffin for me. I didn't care for how the clinic handled the pandemic, nor that these Vets muzzled my Dog, nor the Vet's snobby, ' I'm a Doctor, and you aren't, so why should I even listen to you'. I called, spoke to Jen, the manager, doing her best to defend her staff, I get it. I was done, I asked them to transfer Mike's papers to Westpark. when the Vet came in to the room at Westpark she immediately got down to Mike's level, coaxing him out from under my chair, with his tail wagging, calmed him down, with out the use of a muzzle, because Mike needed to relax, not be more terrified. The vet was professional, willing to listen, not pretentious, or arrogant, after all, I'm paying them to examine my beloved pet, not the other way around, maybe the Vet at Tremont should keep that in mind. I will not recommend that place to anyone. Dr. Laura, who was Mike's Vet, was a very friendly, knowledgeable, professional, I enjoyed her and trusted her, except she also muzzled Mike. I'm glad I am no longer with Tremont Animal Clinic, and happy to have my dog where he is treated with kindness and patience, not a muzzle. Leslie and Mike VanDuzee

The internet says that this hospital is closed for business. It says to used emerald animal…read morehospital just down the road.

They were great! Sadly they retired. Dr Mike was awesome! Pricing was good! Truly cared for our…read morepets.

Both the vet and staff were amazing! It was just a routine visit but I felt listened to and taken…read moreseriously. My dog does not like going to the vet and can be difficult to work with. They were so good with him. He responded really well to them. Did not wait long for my appt to start. The vet had several suggestions for an ongoing problem that I feel will be beneficial. I'm excited to try the new supplement for my dog's age related pain.

dog not.pooping right for a week tried another vet in ohio they could not find problem or…read moremisdiagnosed so i this place called.for emergancy visit was told not emergancy because she is not vomiting and she is eating. so.lets what till.it gets worse so it can be a better emergancy for them.

They got us in very quickly, very empathetic (which means more than anything these days). Didn't…read morerush us saying goodbye to our Roxy, they are fantastic. I couldn't bring myself to bring her blanket with me at the time and when I went to pick up her ashes they had kept her blanket to give back and that was just worth everything. Priced well also. Thank you VCA

I really like Dr. Curren at VCA Lakewood. All of the vet techs we've worked with have been great as…read morewell. However, the prices at this clinic are absolutely OUTRAGEOUS! They've been at least more than double what I was paying at our last vet for pretty basic services (routine exam fees and blood pressure checks, specifically). No transparency about cost before it's time to hand over the credit card. On top of that, nearly every time I call to ask a question or request an appointment, the front desk staff is incredibly rude and treats me like an inconvenience instead of a concerned pet parent and paying customer. The two times this happened recently, I spoke with Laura, she is just flat out rude! I try to give the benefit of the doubt and grace, and I have never been anything but kind and respectful to them, but wow. It's like an inconvenience to the staff when I call with questions or concerns. Starting to really regret our choice of VCA.

The worst. My cat died and all they did was a big nothing! I bought him in twice after the…read moreprocedure and they did nothing and charged me to look at him, Beware of this place.

Affordable vet I've liked how they have taken care of my cats over the last couple years…read more Unfortunately my mother has had some not so great experiences with this vet.

I had previously had average experiences here but after my last visit I will not be returning. I…read moretook my dog in and told them he was Lyme positive. He was actively unable to move his limbs, had loss of appetite, swollen limbs, and was in pain. They did not text him further to see if his number for Lyme went up. Instead I was offered X-rays and a general blood panel. The day he left I asked for antibiotics that I did not get. He had an infected hot spot after they shaved it and I had to call back again two days later requesting antibiotics. It took twelve hours of calling to get a response from a vet for the antibiotics I asked for in the first place. I paid over $900 to get no answers on what was wrong with my pet. In one visit with another vet I paid a fraction of the cost to get an actual diagnosis

Very expensive! The facility is top notch new…read moreClean, and staff friendly The techs are also friendly The vets seem to be okay Just be prepared to drop 1000s of dollars

Very clean office! The staff is very kind and attentive. Dr. Jones is the best and super…read morecompassionate. She is very thorough and explains everything in detail. All charges for services and prescriptions are always explained before you pay. The staff always offers coffee, tea and water while you wait and will walk you out once the visit is over. I called once and didn't leave a voicemail and still received a call back. Excellent customer service. They have an online system where you can autofill your pets prescriptions. They call and text you to remind you about upcoming appointments. Customer service is top tier!

I will never take my pet here again. This clinic has dicked me around and flossed me for money I…read morebarely have. I brought my dog there knowing she has a UTI. They gave me meds and took a sample. No culture. I came back with another sample after the meds were finished and was told I'd get a culture bc how else can you prescribe the PROPER medication without one?! Her infection was already acute and I was told her results wouldnt come back for 7 days. This is now going on 2w of her having an acute infection that wasn't being treated w the right medication when they could've and should've gotten a culture the first time to see if those meds even worked and now i'm being told it'll be another 7 days of waiting. Then I get a call saying their lab had a power outage and the results would be DELAYED on top of everything. The results come back... again with NO CULTURE saying the infection is cleared when ik its not bc shes still symptomatic.... They told me come back in week with another sample. No. This has been 4w of wasted time and money. I'm now spending more time and money trying to get her PROPER care as she appears to be getting sicker. This clinic is unethical and lacks transparency. I'm a low income person. This whole ordeal has hurt me financially AND MY DOG. I'm incredibly livid and disgusted and no one there seems to care. The vet totally blew me and my questions off and told the receptionist to tell me if I'm so worried take her to the ER..... Disgusting. The heart is not in the right place there. Avoid it. Save UR TIME and possibly your pet. I'm now taking her to Dr. Morse who hasn't had his talking head receptionists blowing me off but instead talking to me DIRECTLY and treating me and my dog like family and explaining to me clearly everything he needs to do to actually RESOLVE THE ISSUE so it doesn't WORSEN like... getting a fucking CULTURE. My dog could be in PERFECT health right now if that had been done the first time. Now Im worried about kidney damage or worse as I try to get proper care. I think they count on ppl to not know anything or that they're being TAKEN ADVANTAGE OF. I'm utterly disgusted with their ass backwards procedures up there and priority to profit off the ill of living beings.

Everyone is pleasant and wants to help you and your pet.Our dog had behavioral issues through the…read moreroof. They counseled us and tried different protocals with great patience.

They had zero urgency to address a mass in my dog. As a result, he declined faster than their…read more"course of action" which was more a concern to keep finances internal instead of my dog's health (cancer). I lost my best buddy Monday, and their next appt for him was the following Thursday. The decline between them seeing him and his admission to the ER was substantial. And their claim that "your pet is our pet" is a load of crap. This clinic owed a duty of care, breached that standard of care, which led to the death to my dog.

I've been here a few times in the past year. The staff is…read morealways friendly and helpful answering any questions I may have. Sometimes I can get in quickly other times I've had to wait but they were worth it and the wait wasn't that long.

I recently took my 6 month old puppy in for a spay. I was able to arrange an appointment quickly…read moreand received a number of text and phone call reminders and instructions in the days leading up to her surgery. Anytime you are dropping off a pet for a surgical procedure, it is stressful. However the staff was warm, caring and went over the day in detail and showed a great deal of compassion. At pick up, the tech went over instructions very clearly and even checked back in with the doctor about sending home an additional "just in case" medication to make our girl more comfortable during recovery. Our experience could not have been more pleasant, and I am truly thankful for the quality of care our pup received.