I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

great job quality work I love how patient they the time that they took to explain I love how my…read moresystem looks. The inflation looks so clean and so happy with the results. I'm just grateful for the technicians for being so kind and understanding thanks five star it always feels good to be valued.

I had an emergency gas leak that required a gas line repair, and it was honestly one of the…read morescariest and most nerve-wracking situations I've dealt with especially since it happened in the middle of freezing temperatures in January here in Ohio. We were without gas, heat, and warm water for the entire weekend, which made an already stressful situation even more frustrating and time-consuming. From the moment I called Five Star Home Services, I was met with urgency and care. The employee I spoke with over the phone immediately understood the seriousness of the situation and pushed me to the front of the line to ensure a technician arrived as quickly as possible. That alone brought a huge sense of relief during a very overwhelming moment. Austin arrived and was absolutely exceptional. He calmly assessed the situation, clearly explained my options, and worked diligently throughout the entire day to try to remedy the issue. When he realized the repair couldn't be fully completed on his own, he didn't hesitate to call for backup so additional help arrived to assist, and together they fully resolved the problem. As a single woman dealing with a major home repair, I was admittedly concerned about the possibility of being taken advantage of. That was absolutely not the case here. Everyone I interacted with was knowledgeable, sincere, and genuinely focused on finding the best and most appropriate solution and not the most expensive one. Austin remained professional, patient, and empathetic throughout the entire process, which made a stressful situation far more manageable. I highly recommend Five Star Home Services and would strongly encourage others to use their services. This team showed urgency, integrity, and true professionalism when it mattered most

They were the quickest to respond to my Yelp request. They were the quickest to have an…read moreavailable time slot and Jourdan and Candace are the BEST!!! They were on it the same day and fixed my a/c issue immediately! Highly recommend this company!! And...Jourdan was extremely professional and Knowledgeable.

I appreciated the communication with this company. The technician, Mike, was helpful and answered…read moremy questions.

OK! Let me tell you about our experience! We are beyond pleased!…read more We had our ac go our Sunday afternoon before 7/4. We scheduled an appt with a different company in Pickerington, OH for 7/3 only they scheduled us incorrectly in the computer for the following Friday. Naturally, with our home pushing 90degrees, I was pretty intense on the phone when I called to inquire about our sevicemans tardiness; so I cancelled and started hunting for a new company to come fix our ac. I came across LFR Maintenance and on a stroke of luck, was scheduled for the same day (7/3)!! They had a technician out to our home within 20minutes and it took him 15mins to fix our problem (a common capacitor burnout). I was so excited that they were able to repair our ac unit and within such short notice! That's absolutely incredible; our tech, Ross, was professional and efficient--he finished within minutes before a downpour! Thank you for your awesome service!

Larry and his guys are terrific! Tried a different company…read morebut came back to them. Lesson learned !

This is the first HVAC business to respond to my quote request. They had Greg out to me within 24…read morehours. He fixed my issue as best he could, showed and explained to me what had gone wrong, and returned with two other guys to replace my furnace by that weekend. Not only was I able to keep my house warm between his service visits, the installation was done well before I had to go to work. I greatly appreciated the punctual, friendly service.

They were quick, kind, and reasonably priced! We will be calling them for all our HVAC needs!read more

Try finding a good company to determine why your air conditioning isn't cooling down the house…read more I'd like more than a review or two. I want mostly positive reviews. And no, I am not handing out information to have multiple companies contact me. And it is HOT, so I am in a lousy mood. The AC has been running for nearly 12 hours and the house went from 82 to 81! Frankly I was amazed Pickerington Heating and Cooling aka Five Stars was answering phones at 8:50pm. Furthermore, I was amazed that they could send someone out the next day. We got Noah, the grandson of the man that founded this company 45 years ago. Noah carefully, without regard to time, analyzed the entire system, the furnace, the heat pump. And he was very nice in telling us that the expensive aprilair filter needed replacing soon and Amazon was a good choice. Our system is now a senior citizen. We could plow $$$ into it and if we were lucky, maybe get another year or two out of it. Okay, how much to replace with a more efficient unit? We decided with a 10 year parts and labor that replacing was a better use of our money. In setting things up, I learned that this company gives back to people returning to society. I like that. When you've paid your debt, it is nice to get training and a job. I learned a few things. Keep the thermostat at a constant comfortable temperature, for us, 78. Don't open the windows at night unless there is no humidity. Don't go any lower than 55 in the winter. Do I wish it was cheaper? Yes. This has been a month of big bills. But I have lived here 45 years and this is my 3rd system. You own a house and systems get old. I thought Pickerington Heating and Cooling was knowledgeable and responsive. Yes I know this review is LONG. The next day Billy and Alex showed up. I liked both of them. They put on booties and protected my floor and carpeting with coverings. Expertly they installed my equipment. They caulked around the ducts, even going into the crawl space. And floors were swept and cleaner than before. Loved Billy and Alex. I am pleased.

This company is now Five Star Home Services. So your contractor could be anyone. Some maybe…read morehonest, many are not. So far we are 0 for 2 in honest people. Be careful. They will tell you more needs repaired then what actually may be needed. Get a 2nd opinion when it smells fishy, because it often is.

Our AC stopped working and the technician quoted us $1098 for an OEM control board replacement. We…read moregot the part for $170 and replaced it in 30 minutes. We know our system will need replaced sooner or later but I wouldn't go with them if they are trying to charge us almost 650% markup for a repair.

This is a GREAT company with exceptionally professional service. Going to say it up front on this…read morereview... HIGHLY RECOMMEND for your heating and cooling needs. So glad I called them first! TIP: Ask about the $249 yearly service. Haven't done it, yet, but we will. Not once, but TWICE they tried to help me with a do-it-yourself fix over the phone so I wouldn't have to pay for a service visit if the fix was simple. FIRST, the office folks walked me through a quick battery check and power check. SECOND, the technician called me from the road and walked me through a fuse check, which worked initially, but later kept failing. So, the company kept me on the schedule and came out quickly the same day (on a SATURDAY!). Jake was AWESOME! He worked hard trying to locate the short in our system. He found it, fixed it quickly, cleaned up, and we were back in business with A/C on one of the hottest weekends this summer. If interested, ask Jake about his testimony... REMARKABLE young man and an OUTSTANDING company! Same day service at its BEST! Again, they get a HIGHLY RECOMMEND from us.

Nate is absolutely thee best to work with, hire this HVAC company. After a nightmare experience…read morewith Savings HVAC who I called the police on, and filed a BBB complaint on, Best Price saved the day. Nate was very knowledgeable about what was causing issues with our AC unit, was very kind providing top tier customer service and tips to maintain the unit. He was also very efficient, arrived when he said he would. Plus his rates were excellent. Thank Best Price for being so "cool!" (See what I did there HA) no seriously we are forever grateful.

From the owner: Heating and Air Conditioningread more

Basically ripping off my elderly mother. I don't recommend these people at all…read more They just kept refilling her Freon without fixing the problem. Every time they came out it was like $350 and they must've did it eight times.

I was left very confused after my phone call to Colonial Heating and Cooling. This company…read moreinstalled my furnace and A/C unit 4 years ago as subcontractor for my builder, Pulte Homes. Their name and phone number is shown on my thermostat, so i called them when the A/C wouldn't work yesterday. The girl who answered the phone asked for my address and if they installed the unit. I said Yes they installed it and gave her the address. She then informed me that they couldn't help me. She said they were too busy to do service requests. They only do new installations and warranty service! Not that they couldn't get to it for x number of days or weeks. Just that they couldn't service it at all. I knew it wouldn't still be under warranty since it is 4 years old, but i never heard of a company that just refused to service a product that they installed. Very disappointed.