We had previously used this business to do our floor at our new home that we purchased this past October (2018) and at that time they did a pretty good job. I guess it was due to the fact we were converting a large family room, hallway and our bedroom from carpet to hardwood. While doing the work the people doing the job tore up the carpet in the spare bedroom on that end of the house. The owner did offer to replace the carpet or do the hardwood in that room for the cost of the labor. This left only the room we were using to sleep in as the only room in the house with carpet, but we could not do it at the same time due to the fact we had no where else to sleep with furniture everywhere from just moving in. We have recently reached out to the owner to have the final room completed so that the whole house now is wood flooring, minus the bathrooms. It took a couple of weeks for the owner to get back to us, but on 2/4/19 he finally came out and looked at what we had and gave us a quote and took the 650.00 deposit. He told us that they would be out by the end of the week or first of the next week to bring the wood, and we were having them finish the porcelain tile in our bathroom and they would start work. Well after 2 weeks and no word, not a text, call, nothing, my husband started calling the owner. He said that he had the flu and appologized and they would be out the very next week to start. Well that week went by and no call, text, nothing, so my husband started calling again. He had to BLOW his phone up to get his attention before he finally answered and promised they would be out to deliver the material on Thursday and start work on the next week, well here we are and Thursday came and no one showed and the owner never called, text, nothing, so again my husband had to blow the phone up again. NOW he says it will be tomorrow, Really? This is the worst customer service EVER! If I could have given a negative number I would have. read more