Cant reach them by phone or website. When calling, the call drops and website is not found from…read moremultiple browsers . Disappointed, wanted to see if they rent CPM: continuous passive motion device.

I've been a client with CPM for a few years now and love the great care and customer service…read moreexperience they give. Misty does an awesome job. She is very knowledgeable and happy to help with any questions. The memorable thing about any company, is their customer service. CPM has that in spades.

Everything about my experiences there could have been better…read more The OSA department is a ghost town. Finding someone to talk to you (with interest) is unlikely. Their supplies are limited. Their policies are draconian. The main store is much the same: rude or disinterested staff, disorganized, and draconian policies. This is why online providers flourish. If you want to keep our business, treat us with respect and interest. Otherwise, we'll shop online.

For the last several months, they have informed me they can only provide me with one cannula of…read moreeach size, due to shortage, I will be switching DME providers. Hopefully, it is not because they are going through a Medicare review on my account.

Being a disable vet, the VA provided a power wheel chair and Southwest Lift provided excellent…read moreservice with the chair and lift.

I was needing a lift for my truck to load and unload my chair. The folks at southwest lift were…read moreresponsive and communicated very honestly with me. My issue is that no one produces a lift that will fit under a tonno cover. Southwest lift we're willing to look at what I have and custom fabricate something for me. If you need help with access issues around the house or in the car southwest lift is in my opinion a trustworthy business. They did not try to talk me into something that was easy to attain at the expense of my needs. They respected what I wanted and helped me find a solution even though it cost them a sale. That is rare air indeed. Thank you southwest lift for being an honest business.

Been housebound and my children wanted to take me to the Zoo for Mother's Day. Of course the Zoo…read morewas sold out of Electric Scooters. After a few calls we found them and they delivered to our home, picked it up the next day. Shaun was very pleasant, we will use them again soon. Thank you

Terrible. They don't have a list of vehicles they are able to work with. You have to make a…read morepurchase on a vehicle then they'll know if they can work on it. Sucks because they are the only place in New Mexico. Equipment constantly breaks within first year equipment failed within 3 weeks leaving me stranded. With 5 more breaks within that year total of 10 altogether causing more stress than needed. I now have a legit fear of going anywhere without help because of how many times different controls every where break! Whether it's the seat stuck outside my truck, or the wheel chair lift failing outside the bed of the truck. If there was another place in New Mexico I highly recommend it over this shit show. Poor customer service, poor installation and poor equipment. If I can give zero stars I would. The state should step in on this company on behalf of disabled people around the state.

Great at delivery- very quick, but didn't have part of what we needed and didn't inform us until…read moredelivery. Returning the equipment is a huge hassle. They only call and give a 30 minute heads up, but you don't know which day. Impossible to coordinate if you work.

This is the most unreliable and poorly run business in the State of New Mexico. They don't even…read moredeserve the one star. I rented a hospital bed for a knee replacement surgery. The bed showed up two days late. After two weeks I was able to climb the stairs and wished to return the bed. To date I have made 7 phone calls to get the bed picked up. Every time I'm told I'm "on the list for today, somebody will call me." I have not received one phone call and nobody has shown up. I have no doubt they will try to charge me for another month and I WILL NIT PAY!!!!!!!! I even called to tell them this as every time you call you are told the calls are recorded. Simply put, this company sucks.

This place is a joke. If you want simple or more advance wheelchair repairs do not bring you chair…read morehere. Mid appointment they will suddenly decide that they just can't be bothered to do a service. The business has zero follow up / follow thru. So disappointing. I provided photos, descriptions of a basic install that I wanted. Scheduled my appointment. Offered to pay for my service with card out of pocket. Then sent off with zero repairs and not even a tire change. In the past the service technician had damaged my chair. More than 6 months have past since trying to order a back rest thru this company and no surprise still hasn't happened.

Thank you to Amanda, Sandra and Anthony for their excellent customer service. Their attention to…read morehow essential it is to my independence to have my power wheelchair in top notch operationg condition is truly appreciated! Chris

In just 2 weeks, terrible experience of overnight care for my terminally ill father who is a high…read morerisk fall. 1. Two Caregivers falling asleep during multiple shifts. With a falling incident due to no assistance due to caregiver was sleeping. 2. Another caregiver yelled at my father, refusing to help resulting in him urinating all over the carpet. 3. Another caregiver appeared to not be able to read English. Concern if assisting with medication or reading instructions for care. Advised agency of these issues and attempted to email the owner, no follow up. The care manager seemed inexperienced and not interested in trying to improve our experience or keep our business. Very unfortunate that my terminally ill father had to have this experience during the hardest time in his life.

Our Home Care Assistance care manager understands our needs, and I like how they do things. I get…read morealong with my husband's caregiver as he is considerate. The office staff call me ahead of time and they are friendly. The services keep my husband engaged while I receive a break. I recommend the agency because they have sent quality caregivers.

Nice staff, stupid supervisors and administrators. My friend was sent there for 5 days of hospice…read morerespite care pending transfer to the VA hospital. Because his extremel;y aggressive brain tumor started causing agitation, violence and suicidal ideation, they called ACS as a mental health emergency, not a medical issue. When the place wanted him transferred to the hospital, they insisted that he go to UNM for mental health treatment instead to the va for his end-of-life treatment. I have been told that he left the building, but no one knows if he went to the VA or UNM. Addendum: physically the place is a pit, but the nurses and aides i met were wonderful despite the difficulty of handling my friend. Also the people from Albuquerque Community Safety were very nice.

My mom is staying there for respite just called to speak to Unit Nurse to check on her care. No one…read moreanswered the phone. I understand medical professionals may be busy giving care to their residents but the phone just rang off the hook. Tried several times later to call and the same thing happened again. I would like the persons concerned to know I care about my mother's well being. It is hard enough leaving her already in the care of strangers. I will keep calling until someone answers the phon.