I should preface this review by saying that I chose this company based on the "google" reviews…read morewhere it received a high rating. Subsequently, I tried placing a review on their website and on google, but was unable to because it was blocked. All the reviews rate this company 5 stars, which is impossible and therefore these reviews are not legitimate.
I had my floors installed a year and a half ago. I was really hesitant about writing a review on this company, but feel that I have a responsibility to other customers and let them know what our experience with this company was.
We paid close to $10,000 to have our condo installed with a walnut engineered floor(approximately 700 sq/ft of a floor in a 1200 sq/ft unit.
The installer did not speak English which made communications almost impossible. He placed a transition piece 2 inches in front of the bedroom door rather than under the door when closed. They tried telling me that this was the way everyone does it! I made them fix that spot, which made the installer very angry. My floor also had areas that needed grinding in order to flatten out the concrete, for which I paid almost a $1,000 extra. When they grinded my floor, they did not bother to cover any of my furniture, kitchen or bathrooms and concrete dust was found in every corner of the apartment including on my furniture. On one of the planks, the name "Stanley" was embedded into the surface of the wood (someone stepped on a tool and the force of their body weight stamped the Stanley logo into the wood. There were also numerous scratches, however, this was the least of my problems.
Remember I said that the concrete needed leveling, well we found many areas with hollow spots where the planks actually moved up and down. A year later, they came in to try and fix this (about 2 months ago). The same installer, who still spoke very little English, started drilling holes in my floor and then injecting it with a compound. I thought that would do the trick. After not walking on it for 24 hours, about a week later, the boards started to make a cracking sound in the two areas he "said" he fixed. Now every time walk in those areas a loud cracking noise occurs.
Oh, I forgot to tell you that they started work late November and said it would only take two weeks. We went to Hawaii for Christmas and when we came back, the job was still not finished. We had to get a hotel room at the Century Plaza for over a week while they tried finishing our suite. Each time we asked would finish, they would say ..."tomorrow...tomorrow".
The floor was poorly installed and they left a hell of a mess. I now have to spend money to repair all the areas that have "sink holes" in them.
Please really consider this company as a "stay away" as I had the worst experience of my life with this contractor. I have pictures if anyone is interested. You can email me at andreretel@gmail.com.
I just think you should be warned!
Dr. Andre Retel, MD
Vancouver, BC