Do not believe the certified pre-owned stickers on the cars. I am at Toyota at this moment and there is no way that my car has ever been a certified pre-owned through Toyota or a certified pre-owned through Right Choice. They have lied about many things and treated me with disrespect in many ways. They saw me coming. They took money from a single mom and her mother. We bought the car outright thinking that would help with the process in all reality it made it worse because they think that they can wash their hands of us now that they are done.
Update.
I have proof for everything I am about to say, in writing from formal businesses including but not limited to the department of motor vehicles.
1) they falsified an inspection form. The car did not pass inspection due to four bad rotors and 4 bad pads. Meaning they sent me out in a car with cracked rotors, bad brakes!
2) the car was not a pre-owned certified even though it was stated many times and was even on their website and in paperwork.
2) my warranty was supposed to be an extended warranty instead they avoided the 90-day warranty the minute I bought the extended.
3) I did not receive the title for over 2 months. I had to physically go back into the office and ask for it after being told it would be sent to my house.
4) the title was not in the dealer's name, in fact it had four sellers and buyers before me on the title.
5) the car was sold to me when I had a lien on it and when I finally picked up the title it did have a lien release, thank God but they still sold me a car that had a lien on it..
5) after begging them to fix the brakes because they sold me a car with bad brakes they only fixed the front pads and told me the rest of them didn't squeak so I was good. Once again I walked off the lot and went and got it inspected by Toyota and that was a lie. All the other breaks were still bad. They also told me that in 6 weeks of owning that I must have broken the rotors and I have a letter from two different mechanics stating that I could not have done that damage in 6 weeks without damaging many other parts of the car.
6) it's all could have been avoided if I could have had it checked out while buying it but they only gave me 15 minutes and since they are located in a remote area I was unable to get the car checked.
7) If I tried to speak with them about any of this I was screamed at by Dimitri, the owner and told that they were watching me on camera as I filled out paperwork to let them fix only the front brake pads. And by screaming at me, I mean physically literally yelled at.
8) when I sent a list similar to this to the general manager he just said he understood and the brakes weren't squeaking so I'm fine. I asked about the title and there was no response. I asked about to falsify inspection sticker and there was no response.
9) because they were so late giving me the title, I had to get a new inspection, which it failed. I then had to pay $300 plus to get my brakes done before my car would pass inspection so that I can get it legal. Therefore I drove an illegal car for 2 weeks after their 2-month temp tags we're expired.
10) this is a decent car according to Toyota despite the fact that I had to put new brakes on it and I need to change every fluid. I did overpay and I was well aware I was overpaying I just wanted this car. It was all the money I had in the world between me and my mom together.I feel very scared for someone who gets their title on time and walks away with their falsified inspection because you don't know what's going to happen. If I had not found out that the inspection had been falsified and the car did not in fact pass, then I would be driving around on bad breaks at this moment. When would I have found out? When I wrecked? Or when the brakes froze on the highway? It's a very scary thing that A car lot can say that they have won all these awards under a different owner and take the awards as their own. It's also very scary that they are allowed to falsify inspections and be unsafe. read more
