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Staten Island, NY

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Right at Home

5.0 (1 review)
Open • Open 24 hours

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2 months ago

After doing my research I felt most comfortable with this company. The aides are very caring.

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Safeharbor Healthcare Services

Safeharbor Healthcare Services

2.7(3 reviews)
2.1 mi•Old Town

When I first met the aide who would take care of mom after coming out of rehab, it was evident that…read moreBarbara L. possessed all the qualities to put my mind at ease. She greeted Mom by giving her a kiss and never left her side attending to her every need. Barbara was extremely instrumental in making her feel comfortable in performing her daily exercises along with keeping her mind stimulated. I could never imagine the progress that was made in her recovery. Thank you Barbara & Safeharbor for the commitment and quality care which was truly demonstrated in taking care of people in need.

I used this service years ago for my dad and it was great! They sent a wonderful, hardworking aide…read morethat really helped in my dad's recovery. Unfortunately however, when I had to use them again just recently, things changed for the worse. My mom was in the hospital for renal failure and needed a lot of help overnight. One of the aides assigned to my mom slept half the shift and when my mom had to wake her for help, she seemed bothered. One of the PCA's came in to the room to ask my mom if she needed a snack (my mom is diabetic) and the aide said "I'll have one please" and proceeded to get a sandwich, cake and a drink. I had to pay up front for 3 days upon hiring them. They are $23 per hour and you pay for the 10 hr shift, so $690 was quickly taken from my bank account. After complaining about the service, the administrator was extremely apologetic and very nice. She told me she would refund me that one shift, which sadly I never received. No weeks later I am receiving bills in the mail for the $690 again!!! Outrageous!! This company is very unorganized in their billing dept. I also think they need to start doing surprise visits of their aides overnight!! I was warned not to hire them by hospital staff, who told me that they always sleep! I didn't want to believe it since my first experience was great. Such a shame!! Never again!!

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Safeharbor Healthcare Services - SafeHarbor HealthCare

SafeHarbor HealthCare

Safeharbor Healthcare Services
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Right at Home - homehealthcare - Updated October 2026

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