Would not recommend at all for your loved ones!!! We hired them for our loved ones and they were not as slender care of. After many messages and unanswered phone calls for a couple months the damage was done! APS got involved and 2 years later we are still in lawsuits over one caregiver that worked for RAH! This should have been a totally different experience for our loved one. Unless you can be there everyday monitoring the interaction with staff, I would not recommend this company! The contact we had as a family did have a medical condition but still she wasn't the only that worked there. This all could have been avoided if someone would have just called me back when I started having concerns. read more

My father suddenly needed full-time care after years of living with ALS. I contacted Right at Home and spoke with Terri, asking her a few key questions that were essential in the care my father needed, which included asking if range of motion arm exercises is something employees could do, which she affirmatively said they could. I was assured they had trained staff and that they could easily accommodate the time frame needed. After the first weekend, employees told my father that they could not do arm stretches with him. I reached out to Terri several times, but she never responded regarding the exercises. The arm exercises were a critical part of why we decided to have care with Right at Home because these exercises were needed daily for the improvement of my father's quality of life. Unfortunately, this was not the most concerning incident that occurred during my experience with Right at Home. Some stressful experiences my father had endured under Right at Home were: Employees falling asleep on night shifts and him having to call out multiple times to wake them up for assistance; employees showing up late to shifts; inconsistency and lack of clarity with employee expectations and policies; employees asking my father to provide them with food and coffee; employees leaving in the middle of shifts; employees not showing up at all to shifts; employees not cleaning up after themselves while using my father's kitchen and restroom; an employee leaving their cigarette butts in a can on his porch; employees putting my father in uncomfortable and ultimately dangerous situations. One of the most uncomfortable situations my father was put in was an employee that repeatedly asked if she could go on smoke breaks. My father could tell the employee was on edge because she hadn't had a smoke break, so he allowed her to go multiple times throughout her shift. The employee also let my father know that most of her clients have dementia so she isn't used to interacting or having to ask to go on these smoke breaks. When I called to request my father not have this employee again, Terri's response was, "A lot of the older caregivers smoke." Well sure enough, the following week a scheduled employee did not show up and my father received the employee that smokes again. This visit was the most horrifying. My father needed to use the restroom and he fell when she took him. The employee panicked and my father had to cry out to ask her to help move his legs because they were pinned underneath him. He was bleeding and had serious bruising on his legs after the fall. The employee, stressed about my father's fall, went outside to smoke multiple times, and while she was in the house stayed in the other room not even checking on my father. While in the other room, my father could hear her speaking with someone at Right at Home, saying, "Well, the family will probably fire us now." I wrote an email to Sharon, the owner, documenting what my father experienced and requested that my father not pay for the lack of care her employee provided that day. I also raised a previous issue about an employee leaving mid-shift with little notice, and the on-call employee never showing up to cover for her. We hired Right at Home to provide 24-care for my father during the scheduled days, not just when it was convenient for them. When I called and finally spoke with Sharon, she seemed to have no concern at all about any of the issues I had brought to her attention. I asked her about the policy that wasn't followed with the on-call employee not showing up. She didn't give me any answer as to why policy was not followed and if any repercussions were administered. When I brought up my father's fall, Sharon told me that this was her best employee and that she has been with her for years. She never inquired about his condition. She even stated that because my father had built a rapport with the employee that it was fine she let him fall. She then, in a snarky tone, asked me, "Does your father have dementia or something?" To which, I responded, "No" but before I could say more, she cut me off and said, "Well then he can speak up for himself." I was in shock at the lack of concern. My father suffered a major injury at the hand of one of her employees and she couldn't be bothered to look in his file and see why we reached out for assistance and hired her company in the first place. There was no follow-up, call, or apology to my father after the horrific incident. Defeated, appalled, and exhausted from the disrespect, lack of integrity, and failure of transparency from Sharon, we finished our phone conversation by terminating care that following weekend. Only in the care of Right at Home did my father suffer a fall. No other person allowed this to happen from the time he was diagnosed with ALS until he passed away. read more