Because he is a one-man garage, he can be busy sometimes. Nonetheless, he communicates well and…read morerelatively quickly. He does good work.

I had a great experience with Average Joe Auto Repair. He was very communicative throughout the…read moreentire process and kept me updated every step of the way. Even though he wasn't able to repair my vehicle because it required equipment his shop didn't have, he was honest, upfront, and referred me to a shop that could. He went above and beyond to make sure my car got where it needed to be, and I truly appreciated his kindness and professionalism. It's hard to find honest mechanics who genuinely care about helping people. I highly recommend!

I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

I have brought my cars to Robert over 20 yrs now and he always makes sure my cars are fixed right ..read more

Pfaff ripped us off. They claimed my van needed brakes and rotors I told them not to change the…read morerotors, and when I checked out the rotors, there was absolutely nothing wrong with them. This then made me wonder if the brakes were as bad as they claimed. They showed my wife brake pads that were metal on metal, which would have at the very least been squealing or grinding, and neither was happening. Furthermore, as bad as the pads were, they showed my wife the rotors would have shown damage, and there was none. My wife went in there to get one tire replaced that was supposed to be $130 by the time she got out of there the bill was $600 they are ripping people off. I met another young lady who told me what Pfaff's told her what was wrong with her van before they could do an alignment. She said they told her the wheel bearings were bad, the tie rod ends were bad, the struts, were bad, the rotors and brakes were bad. I jacked up her van the Wheel bearings were tight as could be, the tie rods were tight as could be, the struts showed no leaks and I asked her if her van floats she said no. Her brake pads were still 90% and there was no wear on her rotors.

Rick is a very gifted, talented mechanic. I have an older model Chevy and this mechanic is a…read moregenius! Highly recommend!

From the owner: No job is too big or too small. You count your hometown team at Home Town Auto LLC, from oil…read morechanges and brake repair to engine rebuilding and transmission replacements.

These boys go above and beyond helping their customers. They…read moreare kind and professional. Always come through for me. Yesterday, I had a flat and they dropped what they were doing and came to where I was to help me. Any other time I have needed repairs or fixes-they always come through. Nice kids.

I hadn't driven my car in 5 years (post-COVID/WFH) and when I tried to start it, it, of course,…read morewouldn't even turn over. My brother recommended calling S&R. They towed my car to the shop, gave it he once over and I had a call that afternoon with their plan and estimate. It wasn't as bad as I was expecting and they had it ready for me MUCH quicker that I thought. They were also very kind every time we spoke, explaining things to me when I had questions. When I picked it up, the estimate was spot on and very fair. A week later I had to have an ignition switch replaced in another, older vehicle. They couldn't get a new one, but found one online that I could buy, then I took it in and they got it fixed up - again, quickly and at a fair price - and we were back on the road. It's such a relief to know we these guys in Pontiac. So trustworthy, fair, kind and great at their job.

Best auto shop in the area, quick dependable service always. Both Jesus and Fidel are experts in…read morethe repair business, trust them with your vehicle!!!

From the owner: Onarga Auto Repair is an Auto Repair Shop located in Onarga, IL that has been serving the local…read morecommunity with quality car repair since 1987. We specialize in a wide range of car services including air conditioning repairs, transmission repairs, 24 hour towing service, small engine repair service, brake repair, oil change service, tire rotations and much more. We offer optimum quality auto repair services that are competitively priced along with dependable first rate customer service.

Ron and the gang, cannot get any better than this. Always helpful, always putting the customer…read morefirst. His shop seems to pull out all the stops, when it comes to handling just about all the repairs the customer needs to have done. Even found out that, his shop does Window Regulators and replacement Assemblies. I highly recommend Angel's Auto Repair Center for all your needs. Mr. Nagel

Ron is so helpful and completely transparent. I recommend you to get your work done at Angel's…read more Today, as an example, my son's car broke down. We got it to them and they took care of it right away. Every time I pick up a vehicle from getting service done, the parking lot is packed. It tells me that they do great work. Thanks Ron!

Vance (Bernie's son) runs the business. Vance is true to his word and offers a reasonable price for…read moretowing. If you want a reliable tow at a reasonable cost, call Bernies. Vance will answer the phone.

Unfortunately for the Pontiac Community we lost Bernie's Automotive to a fire last year…read more Fortunately for me Vance Miller is still running the towing aspect of Bernie's. I first met Vance when my truck decided to turn itself off and not start. Heller motors said they would tow it in to take a look at it. Vance miller showed up, was able to pick me up, and My Truck/Me to Heller Motors to have it looked at. It started right up for Heller Motors. They worked on it for over two hours but couldn't figure out what the issue was. They didn't find the problem and didn't fix it. They said I would just have to "let them know." I'm thinking, great, this will be a nice surprise for me to look forward to. Well today the big surprise happened. I was about a mile and a half north of Towanda heading back to Pontiac from Bloomington. Finding myself dead on the side of the freeway Vance was the first person that came to mind. I called and without hesitation Vance headed my way to rescue me from the sweatbox that my truck was becoming sitting out in that sun. Vance not only picked me and my truck up to drop off at Sam Lemon Chrysler, Jeep, Dodge, Ram in Bloomington but he took me to Enterprise rent a car up the road. They had nothing without reservation so he took me to the airport to check out Hertz, Avis, and National. No reservation, no cars. Vance then drove me back to Pontiac and dropped me off at my motel. You see, I am from out of town and that makes issues like this even harder because I am unfamiliar with the surroundings. Honestly, I wish I would have never met Vance because that would mean that my truck was in Tip-Top running order. However, I am glad that I met Vance because he was someone that not only picked me up and took my truck to where it needed to be but he was a local that I could bounce ideas off of and someone that could provide suggestions. As far as I'm concerned he went above and beyond the duties of a tow truck driver. In the end he didn't feel the need to stick it to me when it came to the bill. I hope that when somebody is in the need of a tow truck driver they go to Yelp to find their answer. Look no farther than Bernie's Towing and cross your fingers that Vance Miller is the person that picks you up.

I had them do the timing on my f150. I got the truck back quickly and it runs better than it did…read morewhen i first got it. He was worth the drive i now have my go to mechanic!!!

We had our own dealership transport drivers breakdown on the way to Indiana. They were driving on…read morethe highway when the check engine light came on and the vehicle started shuddering. Come to find out they needed to replace the coil for the 2017 Ford Fusion they happened to be driving. The problem was quickly diagnosed and fixed within an hour. The total bill was very reasonable and our drivers were both impressed with the speed and professionalism here.

The owner Dustin does amazing work! He was prompt and gave me options on how I wanted to proceed…read morewith the repair. My car has never been better and I know I can trust him because he's honest and not after money but to get your car fixed! Highly recommend going here!

Dustin is very easy to get ahold of, very responsive and a hard worker. I had a '06 Escalade with a…read morebrake line issue. It was an extremely difficult process that he put extra time and effort into making right. The brake line was above the rusted solid spare tire mechanism. He had to remove that just to access the brake line. He kept everything intact that needed to be and worked late and extra to help get it done in a timely manner. I will be taking my future vehicles here!