We had a wonderful experience with Bracewell Auto Service. I first sent my kiddo in with our moto…read morevan to get it checked out, and the way the team treated him meant so much to me. He came home talking about how friendly, helpful, and respectful everyone was. He was given a quote, and I called shortly after to schedule the service. I brought the van in the next day for repairs, and while the issue ended up being a little bigger than anticipated and required additional parts, they went above and beyond. They put everything back together so I wouldn't be without a vehicle while we waited for the correct parts to come in. Once the parts arrived, they got me in the very same day. The care they showed--not just to me, but to my family--really stood out. It's rare to find a place that treats you like more than just another customer. Bracewell Auto Service has earned our trust and our business for as long as we're in Cairo. I highly recommend them!

Two points to make:…read more 1) Great mechanical service (5 stars) I've been to BAS approximately 5 times and the repairs were both done in a timely fashion and with excellent results 2) Customer Service (3 stars) In the 5 times I've had work done..... not once have I been called to give me an estimate of cost & time necessary to complete the job! Just a call on completion with a cost due and a review of what devices were completed. This last time (Tuesday), the car was towed there. A young lady took my wife's information and even gave her a ride home. We didn't hear from them on Wednesday so WE FOLLOWED UP! They didn't even know the car was there! We were told they would check the car for the estimate and call back....they didn'! Now I will have to wait until Thursday am to find out what's up! They cost my wife a days work/pay. She uses the car to do her job. She's off on Wednesdays and will lose Thursday's pay because they lost the car and didn't do the work on Wednesda! I'm sure they'll say "that's to bad".....we'll see.