5/5Tony from Roadside Assistance towed my Chevy Equinox and did not steal it, which I realize is a low bar until you are standing in a driveway in San Antonio with a GPS tracker on your leg like a cursed Fitbit and a stranger has your keys. I called for a jump. The Equinox said no. I had to switch the ticket to a tow. Tony waited the five minutes it took for the app to emotionally process that. He did not sigh. He did not ask why I went back inside. I went back inside because if this monitor thinks I am fleeing in a dead Chevy Equinox I am going back to the place with the applesauce and I am not doing that over a battery. We got the house-arrest thing out of the way immediately. I told him. He nodded like I had said "the AC's been acting up." Zero fear. Zero lecture. Just vibes and a winch. He loaded the Equinox. He did not take it to a field. He did not part it out behind a Whataburger. He drove it to the dealer because that is what he said he would do and then he did it, which in 2026 is basically a miracle and also the legal minimum and I am still grateful. Tony: if you are reading this, thank you for treating a man on a leash like a customer and not a cautionary tale. The Equinox is at the shop. I am still on the porch. The tracker did not snitch. 10/10 would disclose my pretrial conditions again. read more

Ridgeway Towing - This is not Tony. These are the chickens that hashed in my front yard while I was getting fit for a GPS monitor. - Towing Near Me - San Antonio, Texas

Well Jesse at Ridgeway towing is awesome! Super nice guy who knows his stuff. We were in a pickle with a vehicle in a tricky spot and he was able to get it out quickly and was super fun to work with in the process. As a AAA vendor the price was right as a AAA member. He ended up helping us twice and did so with a good sense of humor. He was also super quick and nimble operating his tow truck and moving everything. We will definitely ask for Jesse next time (which hopefully isn't for a long time). read more

On two separate incidents Ridgeway Towing took care of my problems in a professional and timely manner. I particularly want to thank Patrick for his special help when he diagnosed an air hose issue and then fixed it. Nathan got my other car started after battery died. He also was on time, professional and helpful. I highly recommend Ridgeway Towing. read more

I had an excellent experience with Ridgeway Towing thanks to Mike. He was incredibly helpful from start to finish--he took the time to assist me with my car and even double-checked the issue before towing it. He handled my vehicle with great care and made sure it arrived at the dealership with no problems. Mike was very friendly, patient, and professional throughout the entire process. I truly appreciate his service and highly recommend him and Ridgeway Towing. read more

The rear tire blew on my Toyota Tacoma as my daughter was driving it on 410. I called AAA and within an hour Ridgeway Towing showed up. Bad spot on side of freeway- 8:45 at night - the gentleman was quick- towed the truck to where we needed it then sat and chatted with us for a few minutes. Turns out he's a Marine and knew 29 Palms where we call home because he went there for school for the Marine Corp. Very cool guy, laid back, was efficient and safe - thank you so much! Oooorahhh! 29 Mama and her girl read more

Leaving work one evening my vehicle wouldn't start. Once Kenny with Ridgeway Towing was onsite, he asked me to pop the hood. But - the handle to pop the hood broke?!!! He had a swift tie and created a 'handle' that I'm still using!!! Kenny is an absolute Earth Angel with vast mechanical knowledge, his patience with all of my questions and over-the-top customer service! He is a very kind and considerate human being! A million Thank Yous Kenny!!! read more

I have been blessed to have service 3 times 6 months ago my battery service as my battery died when we were at Mr Big's with a party. Ridgeway Towing not only came very quickly replaced the battery and we continued on our way. We called them out for what we thought was the battery and the gentleman let us know it was the starter. I took it to Freedom Chevrolet and was charged 269.00 from the original 229.00 . I would recommend Freedom Chevrolet. I called AAA which I have belonged to for over 40 years. They assigned me to Ridgeway Towing they were there in a short time . From start to finish they were outstanding. Very professional and outstanding service. read more

Driver, Noel, was great. Friendly, efficient and professional. Arrived when scheduled and was a good driver as well. Scheduled through AAA. Definitely recommend. read more

I locked my keys in the car today and Ridgeway Towing came out promptly. They were able to open my car and retrieve the keys in a short amount of time. Deeply appreciated. read more

I had an awesome experience super easy, friendly people I highly recommend this business

This is the worst towing service. My vehicle never made it to the dealership. I called the next day asking where my vehicle was at they towed it to a storage instead and the made promises they'll get my vehicle to the dealership by 10 am then 12 pm. And nothing. Called the towing company and the person who runs the company said " we'll get the vehicle there when we get it there" and laughed and hung up on me. They shouldn't have a business is they can't provide quality service.the get one star only because I have to at least put one. read more

If you need towing with no timetable sure this service is fine. But if you need to schedule a pickup because you have a specific timetable to follow stay far away. I don't know what is going on but they have missed my pickup time 2 times in a row now. completely unacceptable especially when I scheduled these pickups at least 2 hours in advance. Also no picks up the phone. read more

Daniel M. went above and beyond in towing my vehicle on I10, demonstrating exceptional professionalism and concern for my vehicle's well-being. Their services come highly recommended. read more

Ridgeway Towing - Towing Near Me - San Antonio, Texas

I was stranded at the San Antonio Zoo because my car would not start at all. It was the end of a long fun day at the zoo. And I called AAA and got Richy with Ridgeway. I was told it would take 90 minutes for someone to come and instead Richie was there in 20 minutes and helped me stop my car and get me and my daughter and my granddaughter on our way. He was fast and helpful informative. He also waited till I drove out of the parking lot and was able to get out onto the highway. Five star rating for Richy and Ridgeway! read more

Keba with Ridgeway Towing was amazing. He was persistent with a very difficult task and he did not give up despite running into multiple obstacles. He was professional, patient and kind. So grateful for his help and hope that his leadership recognizes what an incredible employee and representative for their company he is. read more

Mark- Awesome job, arrived quick, very professional and polite! I recommend this company

Came at time estimated by AAA. Nathan came and changed my flat to my spare tire in no time. Nathan was friendly and professional. I was very pleased with quick response time and quick fix. Thank you Ridgeway. read more

Ridgeway Towing came to my home as I got a flat tire on my vehicle, pulling out of garage to front door. Called AAA & they dispatched Ridgeway Towing. Their vehicle arrived very promptly (to my very pleasant surprise as I expected "hours of wait"). Driver was very pleasant & sympathetic which helped me a lot as I was very stressed. I highly recommend this company. read more

As someone who hates the car buying process, I must admit this was a very smooth experience EVER!! Rico Snell and his team are amazing. Didn't make me feel pressured not once. They all went above and beyond to get me the best deal for ME!! Rico I really appreciate you brother. read more

My truck would not start again this morning so I called triple a to come and see what the problem was. Thankfully Marwan was able to assist us again and was extremely helpful in getting us a replacement battery. Thank you so much for the assistance and car knowledge, he has the best customer service. read more

Here is a limited review of the service provided by Ridgeway 4 days ago. I am a member of AAA, and unhappily my battery died an untimely death, completely without warning. Ridgeway has the contract for the San Antonio area, and a call to the AAA number connected me with the Ridgeway Operator. Unlike some other reviewers, my experience with the operator was excellent: prompt response to the call, and very professional. I explained that I would want the technician to connect to a memory saver during the replacement, and she conveyed such to the driver. I was told that the technician would arrive in 45 minutes, but in truth, I received a call within 15 minutes that the technician was already at my vehicle! Marwan explained that he would protect the memory, but that he did not use a memory saver. I was immediately skeptical, but Marwan told that he had an alternative technique. His technique: he jump started the car, and replaced the battery while my vehicle was runnning!! I was astounded. I had never heard of such a thing, but he was definitely correct. The memory was saved on my computers, and he replaced the correct battery, completed a diagnostic check on the charging system, and finished the job within 20 minutes. In my opinion, Marwan was one of the best technicians I had ever come across, and I can readily recommend his expertise and very good cheer with very high praise. Would I suggest the battery service from AAA, provided by Ridgeway and Marwan? Most definitely!! Safe motoring friends!! read more

This company deserves no stars. It is a complete joke. They had me waiting all day but failed to inform me and triple A they canceled my tow due to a fault of their own. I had to call to find out and then had a highly unprofessional dispatcher answer and lie about our conversation. If the owner is listening you should clean up your company, unless you condone that type of behavior then please carry on. I have read ALL the other negative reviews and it seems that it's a common occurrence to treat customers badly. If you have Triple A you should ask for a different provider to offer roadside service as this company does not deserve to be contracted by them and if you're just looking for a tow please find a more deserving company that San Antonio has to offer. read more

In December 2024 I was shopping at Wal-Mart off military, when I came out My 2019 Toyota Tacoma would Not start,. I called AAA, they said it would be about 30 minutes, so I had my daughter pick me up because I lived 5 minutes away. We Ridgeway was there within 10 minutes. The Tow Truck driver DAVID was such an Angel, he waited for me to return. David knew exactly what was wrong. Got me going within a minute. Thank You to Ridgeway Towing & DAVID! I am so happy, Excellent Customer Service. Great Value! read more

hard to get someone to ask questions. waited a long time and all i get is music. try again later. the man who answers the phone doesn't answer who i'm calling????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????/ read more

Today my 2024 Honda CR-V's dash board lit up like a Christmas tree! Indicators showed tires, steering, brakes, tires engine, etc. Very disappointed but, Brandon came to tow my ride to Hill Country Honda where I purchased the vehicle. Brandon arrived in a timely manner. He asked appropriate questions and towed the Honda away. Brandon was efficient, polite and professional. Excellent service! Very pleased with Brandon and Ridgeway. read more

I had a flat and Michael was super face, nice, and informative. He quickly resolved my problem and gave great advice.

A bottom tier contractor that AAA uses! Completely stranded in the heat with a toddler for hours because of the inefficiency of this business AND AAA . I plan to create my own roadside book with my own contacts and a battery jump machine. Depending on humans to help you is nonexistent these days! read more

Well mannered and knowledgeable ..i was pleasantly surprised when they got to thw destination way ahead of schedule

I'm being generous with giving Ridgeway Towing one star. I was unable to remove the wheel cover from my leased Toyota Corolla and needed help. It was important because I had a dealer appointment the next day to have the tire replaced. Called Toyota Roadside Assistance at 2:30 PM today and was told that someone would be out in an hour. After waiting three hours I called again to check on the status. Toyota was then given a time frame of 60-90 minutes from Ridgeway. After waiting another four hours (until 9:30pm), I called Toyota to cancel the request since it was late at night at this point. If you can't be reliable and follow through on your commitments, don't be a Toyota Roadside Assistance affiliate. If you're in San Antonio and you find out that Ridgeway will be giving you Toyota Roadside Assistance, do yourself a favor and request another towing service. UPDATE: Called Toyota Roadside Assistance today and Ridgeway was assigned again. Got an ETA of 90 minutes and Corey arrived within that time frame. Fast, efficient and friendly. Great way to redeem an unpleasant experience from the previous day. read more

Very un reliable company ! Does not arrive on the given time, they were 5 hours late and the next day 2 hours late . I ended up canceling the call and went with another company . The front desk lady taking all the calls seems agitated when asked about the call, she ended the phone call abruptly. read more

Seriously, Anthony made my day. I really thought I was going to be stuck in San Antonio during rush hour waiting on AAA but as it turns out Anthony showed up to my rescue. I came to do a quick job in San Antonio and was ready to go back to Houston when I noticed I had a flat. I was dispatched Ridgeway Towing and I'm truly thankful. Anthony was there in 15 minutes. He towed me to the nearest tire shop and I should be on the road again soon. He was quick, courteous, and professional. Never underestimate what kindness can do to improve someone's day. He definitely made mine. Please give this man a raise :) read more

I called through my insurance for help with being locked out of my vehicle. It was very early in the morning and the insurance said it would be about 90minutes before anyone could come. But Fredrick called and notified me he would be at my location with a 20minute drive time. He came as expected. He was able to get into the car quickly and he even helped as needed for anything else in the moment. It was great service. He is a really nice guy as well. read more

We have the premier package with AAA with towing of up to 100 miles. Needed less than half of that for my young son to be towed at midnight and they showed up at 2am and denied going farther than 20. Unprofessional and unkind read more

A few days back, I had to get my car towed and Ridgeway towing provided quick and easy service. Their customer service was amazing Kenny was incredible I would recommend 100% I value their hard work! read more

As a member of AAA, I was connected to Ridgeway in a time of need at 12:45pm. I was told by AAA a tow would arrive at 1:14pm. When they didn't arrive, the dispatch made a disparaging remark about AAA to me, a AAA customer. I received a call about every 20 minutes with another delayed time, and my tow driver did not arrive until 5:20pm. I have been with AAA for an extended period of time and have been satisfied with my services, but I feel the long wait time and lack of accurate timeframes was inconvenient to my needs and schedule. Thankfully, Mr. Gilbert made the process easy with his kindness and willingness to help. I am not sure if I would have any peace without him or AAA. I hope Ridgeway moves towards better service, honesty, and timeliness. Liz Page 2/15/24 read more

I went in as a walk to the Midas on SW Military Drive in SA, Tx and Davin took me in right away to get my vehicle serviced. Benny was the tech that worked on my vehicle, he was fast and efficient. they explained to me what needs to be attended to soon with my vehicle. I was a happy customer. I would definitely give them a big thumbs up. Thank you so much for making feel like an important customer. read more

Abused my car and tore up the bumper. When they inspected to see the damage they said it wasn't their fault. I filed a formal complaint against them with AAA. They were rude and not professionals. read more

Ridgeway Towing delivered great service - our battery died while we were at the airport. They were friendly, fast, came when promised, and swapped batteries so quickly. The driver/technician who helped us on 9/1 (whose name I unfortunately cannot recall) was excellent and kind. We are forever grateful for Ridgeway Towing and their staff...who we were hooked up with through AAA. Thank you!!! read more

Do not use this company! AAA called them to change my truck tire. I was stranded on IH 10 in San Antonio. The driver could not change the tire and could not get it loaded on tow truck. The dispatcher told AAA that it was stuck in the mud and they couldn't tow it. After calling dispatcher, they said they did not have the equipment available to load it and they could not help me. I was out of luck and my truck was left on the side of the highway. I never felt more helpless. Not a company you can rely on when you need them. I called my insurance company afterward and they sent a tow company who had it loaded in 10 mins, no problems at all. read more

I have AAA and whenever I needed assistance they always have been on spot with service lately until I came to San Antonio , and this company has been noting but issues after issues , first they are never never on time they gave me an hour estimate turns into 3 hours , and when I called them about any updates they tell me to wait . What is AAA good for it I can't get on time help ? I recently called them but between AAA reps and communication with ridgeway I get nowhere's but "just wait" and when they finally come , I'm treated like I did something wrong seriously, have at least some respect , and come on time read more