Who is the ghoulish, unpleasant woman who sits in the box in the lobby? She is obnoxious. I asked her what floor the DMV was on and her reply was, "You need to be aware that we don't call it the DMV anymore." Seriously? read more

I got divorced & had to get a new B.C, Real ID & Title change. The system was down for the ID & Title change. REBECCA helped me with my B.C. In the meantime, the system came back on. REBECCA helped me with all of it & I was she was able to complete EVERYTHING in one trip! REBECCA was WONDERFUL!!! She was very soft spoken, patient, thorough, time efficient.....I could keep going. I can't thank her enough!!! I hope they recognize her for the AWESOME job she did!!! THANK YOU SO MUCH REBECCA!!!! Sara Johnson read more

I have tried DMV. I always have the best service ever at Ridgedale DMV. Thank you for all you guys do happy holiday.

Never thought I would be reviewing a DMV (I usually stick to restaurants) but I had such a good experience here I feel like I have to give 5 stars. I went here with an appointment ahead of time so keep that in mind. The staff were friendly and helpful! Usually DMVs have the crabbiest people so this surprised me. Robin made it easy to transfer a car title and renew my tabs. Also there is a coffee shop in the same building so that is fun :) read more

I know the bar is already low when it comes to the DMV but this place is ALWAYS bad. horrible staffing. the receptionist is always completely rude which shows poor management to place her in that position. poorly run from top to bottom. read more

FUCK this place. Waited over an hour and a half. Was the next in line after they skipped over my number multiple times and then stopped serving for the day when they finally got to my number. I was told they were going to get to me. I'm so fucking angry. read more

Easy parking, nice business area next to a mall and banks, good timely service despite the technical issues the department of transportation is da big. I came at 1:50, they explained to me as needed few papers. Went home and came back at 2:30. I was done by 3:20 or so. They were very attentive to details. This is my fourth time at this place in the last 5 years. read more

Ridgedale DMV - Nice outside view of the second floor. - Departments of Motor Vehicles Near Me - Minnetonka, Minnesota

It is very difficult finding the actual entrance to the DMV at the Ridgedale mall. I kept driving around, thinking it was going to be another building, but I was mistaken, it was too late anyways. What a waste of time! read more

I needed to register 3 vehicles, 1 motorcycle and a trailer (I am a new resident of Minnesota) and I was worried I'd be at the DMV all day. I arrived and there was no wait. Augusto, the employee helping me was AMAZING! He was so patient and nice and was even cracking jokes to keep me entertained. I was in and out in no time! Hands down the best DMV experience I've ever had. Thank you, Augusto!!! read more

I've always had a good experience at this DMV. I don't even live in the area anymore, so I drive 30 minutes just because they can't be beat. Supervisor Kim was a HUGE help this last time. read more

5 stars for a DMV? What hell you say? Fact: Everyone hates the DMV. Fact: Most people would rather visit the dentist than the DMV. Fact: This DMV has a Dunn Brothers inside. And a library. And lots of great parking. And free WiFi! I've been here twice in the last few months - once to renew my passport, which took a considerable amount of time, and then today to renew my driver's license. Today, I went in at approximately 11:45 am (it was a Friday.) I went to the front counter to get my number, was handed the paperwork that I needed to complete, and had renewed my license, had my new photo taken, and was out the door by 12:10. Seriously. It was about as painless of an experience as one could get. And hey, if I wanted to treat myself with a Dunn Bros coffee on the way out, I had that option, too. Employees are nice. Lines may be long, but they have seemed to move fairly quickly, and the process - due to the reception assistant at the front desk - seemed very organized. read more

Ridgedale DMV - Departments of Motor Vehicles Near Me - Minnetonka, Minnesota

No one likes the DMV. I stopped to get license tabs and it took over a half hour. If I had gone to the Anoka county place I usually go to it would have been 10 minutes tops. What bothered me most was their numbering system - each type of service had a different letter and number and they are all called in some kind of semi- nonsensical order. So - at a glance you can't tell if there will be a 10 minute wait or a half-hour wait. Boo. read more

Very surprised to have them call me first and say my new tags are ready for pick up . Moved from another state . It's the holidays too and they still got it done .. with so much to do I forgot but they didn't nice .. superseded it's close to , most DMVs are very hard to find or get ahold of . Hopefully I'll get more info on how they do other stuff like commercial licenses if I want to change my endorsements again.. read more

Drove all the way from Wisconsin to get my license renewed... it was approaching 4:00 and I was the last one waiting. I explained my circumstances and how this service was essential for me to work at college. They slowly shut the door on me when I was the next one to go. Would recommend going somewhere where they are considerate under unpredictable circumstances. Super disappointing. read more

This is not for the DMV but the upstairs court service center. I tried to obtain a copy of my divorce decree for my mortgage approval as it was needed. I went through the metal detector and was guided to the front desk. They told me to go to this computer to print off my divorce decree. I went to the computer and tried to find the document using their "search" program with the instructions they provide. I couldn't pull it up so I went back to the front desk and told them this. They looked dumbfounded and thought I was crazy. I said all I am trying to do is get a copy of my divorce decree. They pulled it up on there computer but couldn't print it for me and directed me to go back to the computer that didn't work. Unacceptable. No help from anyone and I am not a criminal, just trying to pull a copy of my divorce decree. I walked out. read more

Ok, so there really is nothing super sexy about going to the DMV. Each one has roughly the same features, long lines, gross but oddly comfortable chairs, and the desire to be doing anything else with the inevitable 30-90 minutes that you spend there. I'll give the Ridgedale DMV props for having a Dunn Bros. in the waiting area and an awesome library within the building but around the corner. read more

Terrible customer service from front desk staff. Was told I needed an updated SS card before changing my license. NOT on the website so how was I supposed to know? She looked at me like I was stupid and should know. Once to the person that could help - she was awesome and apologized for other persons behavior. I understand you deal with a lot of frustrating situations but if you don't like your job THAT much, please do us all a favor and leave. read more

Having to transfer a title for a car is a pain in the butt. I thought that going to the AAA in SLP would ease the pain, but when I got there they had one service rep to serve almost a dozen customers and to top it off she took over five minutes to administer an eye exam. Note to staff - if they can't read the first few lines they should fail. I gave up on AAA after 15 minutes and headed back home, since I realized I should have had a check for the tax to transfer the title. After I grabbed a check I headed off to Ridgedale. I know Ridgedale has issues with staff cutbacks and all that but what I experienced here was entirely positive. Less than a 10 minute wait. Professional employees. Quick service. Non governmental companies should strive to provide the level of service that the Ridgedale employees deliver. read more

They have really spiffed this one up! The past two times I've needed anything here, they have been both helpful and best of all, fast! The AAA in SLP, may be losing my DMV business, although they are a very good option for these matters, as well. Good job Ridgedale! read more

Dude. It's the DMV. So expectations should be really low. I've gone here a few times and the wait is long ... every time. Fortunately the seats are comfortable and coffee is only a few feet away. Unfortunately, I don't like to wait 1 hour to get my license renewed. It was on a Thursday at 1 pm so I thought that everyone would be at work. A lot of people had the same idea apparently. Customer service is pretty good. I was greeted with a smile and the person that processed my transaction was amicable. I'd still try to find another DMV where my butt doesn't get sore from waiting. Suggestion: First go to the library and check out a nice thick book, because reading a novel on Samsung Galaxy II's screen is no fun. I got a headache. read more

Ridiculous wait time to do a simple license tab renewal. Their online system isn't working so why should we suffer the consequences of their systems stupidity???! Especially when the state is collecting my money, inconvenience me to pay you, wow, Never coming here again, understaffed and slow. read more

I just want to give a shout out to the awesome people working at the Ridgedale DMV. Even though it was over 2 hours to wait (new computer systems, bugs in technology) everyone was very friendly and accommodating. Even in times of chaos they all kept straight heads and tried to give everyone waiting the best service possible! read more

As with most government services they give you the run around. No enhanced drivers license available at this dmv location. Go to Plymouth.

Just renewed my expired license at this "Service Center" (the words DMV are nowhere to be found on the signage). Despite it being Monday during lunchtime, with quite a few people ahead of me, the line was flying, thanks to the employees handling everyone so efficiently.The whole process was super organized and painless and (dare I say?) PLEASANT. It was so incongruous with my expectations of a DMV that I texted these exact words to my husband: "Just had an uncomfortably pleasant experience at the DMV. Feel like I visited a spa!". read more

I was having a bad morning - I needed to get my license tabs and my driver's license renewed. There were hundreds of people at the DMV on Sat morning, but the line was actually moving quickly. As long as it SEEMED to take, I was still done in 1 hour, 15 minutes - which honestly is impressive for how many people were there. When I got to the counter, I realized I had left my wallet at home - no credit card, no driver's license, but I had my checkbook and passport for the "real id" driver's license requirements. So the lady at the counter said that would work. When we started going thru the real id documentation I had brought, I realized I had misunderstood the requirements. I had brought 2 bills with my name/address on it - instead of bringing 1 bill and a bank statement or tax return. If I'd had my wallet / driver's license it would have been no problem. The lady at the counter could tell I was upset - I had waited so long and thru my own mistake, I couldn't complete the driver's license portion. But then she said, "Wait - do you pay taxes at that address?" Yes! Yes, I do! So, she pulled up a tax statement on her computer for me and printed it out - basically, she gave me the document I was missing! God bless her! She really did me a tremendous favor and saved me from having to go through the entire process again. I still can't believe it! So, THANK YOU, lady at counter 17! You are truly WONDERFUL! (I just also want to say - for the number of people they deal with all day long, and the fact that the crowd is by nature pretty cranky - I mean who wants to be sitting in line for license tabs, right? -- the staff at this location were still very pleasant AND very helpful!) read more

This is easily the best DMV office in the metro. Go to the reception desk and there's a friendly person who asks what you're there for. They hand you a numbered ticket and you wait in a large comfortable waiting area for your number to be called. They have 15 counters available and at any one time at least half of them are staffed. I went to renew my drivers licence and Vickie took my photo. Apparently I wasn't as cute in the photo as I usually am and Vickie offered to retake the photo before I'd even seen the bad one. I've gone for years with a photo where my glasses were astoundingly crooked and that photographer didn't care. Vickie cares. Total time spent from arrival to departure was less than 15 minute on a Thursday afternoon. read more

While the staff was friendly, and the initial experience was as streamlined as one could expect from a DMV, that is failing to make up for the fact that I renewed my driver's license here over 2 months ago and still have not received it. I called this morning the minute they opened to find out what the problem was, waited on hold for almost half an hour (with some of the most brain-numbing musak I've ever had the misfortune to encounter), only to discover that they mailed my license to an address I haven't been registered with for almost a year- an address that wasn't even on my renewal application (did they even look at it?). I was never notified that my new license had been returned to them a month and a half ago; they were apparently just waiting for me to call them. So now, I've started the process over again, and have to wait another 2-4 weeks for them to "remake and resend." Yikes. read more

Wait was half hr but it was pretty full so I expected it. The employees all smiled and actually seemed to enjoy getting you in and out painlessly. The new remodel was a good idea as it seems to work smoother. Last few times I went before the remodel it was crowded an chaotic. As dmvs go I'd say it's now one of the better. read more

If every government employee were like Kelly (window 17 today) no one would complain about paying taxes. Kelly helped me through three DMV transactions today--she was friendly, helpful, knowledgeable, patient with my questions. Kelly was great! Thank you, Kelly! read more