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    RideWhisk

    5.0 (1 review)
    Open • Open 24 hours

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    10 years ago

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    Amtrak - Amtrak email

    Amtrak

    1.0(1 review)
    0.6 mi•Southeast

    TLDR: Amtrak customer service sucks. I booked coach tickets…read morefor Kingman, AZ to Los Angeles, CA and a roomette from Los Angeles to Seattle, WA. Expense for two people was $816 (flying from Seattle to Arizona one way is $307). About a week after I booked my LA-Seattle leg (a few days after booking Kingman-LA) I received notification via text that my LA-Seattle train had been cancelled. Called customer service to confirm and a gentleman (who didn't really sound well informed) told me that the train was still going but my reservation had been inexplicably cancelled. I called again later that day hoping for more clarity and the second customer service agent told me the train was cancelled due to roadwork and my reservation was not.I don't normally complain about these things but I would also note that the first two people I spoke with were rather challenging to understand as they had heavy accents (not American). Two days later I received an email from Amtrak letting me know that the service would be disrupted but they said "Don't worry, we've already set up alternate transportation for some or all of your route, and there's nothing you need to do." They did not detail what the alternate transportation was nor how that would impact my travel logistics. I called Amtrak yet again, hoping someone could explain the details of the "alternate transportation" and above all, explain the discrepancies in communication. The third person I spoke to initially repeated that the train was cancelled and when I told her about the email I received, she confirmed that the service was up to Emeryville, CA and I would be taking a bus up there from LA. She was not able to confirm how long the bus ride would be except (most of the way). By the way there was no refund so I would be paying $700 (which was the price of this leg of the journey) for a bus ride across 2.5 states. I asked if there was a supervisor available to speak because by this point I had heard three different things from three different people and the vaguest text and email ever. She pointed me to customer service. The 4th customer service agent I spoke to eventually confirmed everything the third customer service agent had said and also couldn't tell me how my arrival time would be impacted by the bus trip. She had to look on google maps to get an idea of the distances and times and said "well that's a long detour." I asked to speak to a supervisor about 5 times and told her it was the worst experience I'd ever had and they'd lost a customer and earned a poor review and she was not able to connect me to anyone else. Cherry on top was the call ending with an opportunity to complete a survey and then the survey was out of order. I ended up cancelling. Of the four, only the first person I spoke with offered me any kind of future discount for my trouble and it was $50. Ridiculous at every level.

    RideWhisk - transport - Updated October 2026

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