I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

I have never rented a car from this place before, ever, but every time I try to rent one, they…read moreclaim that I am on a "Do Not Rent" / DNR list. It is so frustrating because Costco Travel packages include an Alamo Rental Car. So I can never get the rental car in the package; which is just dumb. They say that there is a past rental agreement, in MY (very specific) name, from 26 years ago in which the rented vehicle was returned 2 days late. They say that the rental fees were paid but the DNR is in my name. So if the fees were paid, and the vehicle was returned, why is there a DNR in my name? They cannot explain. This makes no sense. When I asked them more details, they cannot give them to me, saying that the details and rental information are not available. It's a mystery and very dumb. Nevertheless, I am happy renting with other companies and not this one. They are super disrespectful whenever I try to rent from them and they cannot clear whatever the so-called DNR is in my name. No thank you Alamo.

Long-term rental has great pricing and reliable cars; Christina and Emil make all the difference…read more They transform a rental agreement into a positive and stress-free experience. It's because of dedicated people like them that I'm such a loyal customer. Christina is a problem-solver. She doesn't just meet my requests; she goes above and beyond, tackling situations and turning a headache into smooth sailing. Emil can be on vacation, yet he takes the time to address any situation. Dedicated people like them really make my day.

I've been renting cars for over 4 months consecutively while I shopped for my new EV Car. They are…read morereliable, responsive and have great rates. I highly recommend Long Term Car of San Diego.

I love everything about these guys. Their whole business model is geared towards real people,…read moreliving real lives. Their hours of operation are excellent and the fact that they have a 24 hour drop off is amazing. I tried to rent a car from both Hertz and enterprise, but they both close before 2 PM on a Saturday and they aren't open on Sundays so that means you have to keep it for an extra day, even if you don't need it. Total scam. These guys are open seven days a week with normal business hours and you can drop it off anytime. Super friendly and easy to work with. My car was definitely used and it wasn't the newest model of anything but you know what? It worked just fine.

"BUYER BEWARE" This place was still semi ok not long ago but…read morenow it's just a bunch of "hoodlums" trying to getcha! And the RED FLAGS start right at their website where it says if you fill out info it will give you a price. It used to, but not any more. You still submit the request thinking that they will then reply with a quote...they DONT! I think their aim is that you show up in person the day you NEED the car, so that they can have you exactly where they want you. And so, if their website says it's all inclusive (insurance, liability, taxes) then when you're in person, why do they give you one price and then a Higher one "if you need insurance"???? Oh and btw...if your credit card protects rentals, they object to that and by "they" i mean literal, cause the other co-workers chime in, as if one vulture isn't enough. Last time I rented, the engine light did come on the car, so when they were reasonable and semi-decent it mightve been ok putting up with car issues but now, that they stuck, I will not be bothering with them at all!!

My wife and I recently visited San Diego, and we decided to give National Car Rental a try this…read moretime. I was supposed to have Executive Elite status through a status match though it hadn't gone through in time for this visit, though it ironically went through the week after renting from National Car Rental. We appreciated the easy transaction and picking out a car while speaking to few people. The car itself was great, too! When we arrived to the San Diego airport, we gathered our bags, headed outside baggage claim, and followed the signs to the Rental Car Center. Upon arriving there, we followed the signs past the National Car Rental area and went upstairs right to the National Car Rental kiosk, where someone checked our ID and credit card and then let us choose any vehicle in a designated area. We got a small SUV instead of an intermediate size car. The keys were in the car, and we were able to leave from there. The staff at the kiosk were very friendly and helpful. It was also easy to drop the vehicle back at the Rental Car Center after our rental was complete. We did notice that it might actually be the same price or less to have National Car Rental fill up our car by choosing that option in advance instead of us filling it up before returning the car. This particular location at the San Diego International Airport is open 24/7. It offers After Hours Returns, Drop & Go, and Emerald Aisle. You can read more about this location on the National Car Rental website at https://www.nationalcar.com/en/car-rental-locations/us/ca/san-diego-international-airport-324m.html. Also on the website, you can find deals and coupons, partner rewards programs, and solutions for businesses. You can also sign-up for e-mail specials. You can also join the Emerald Club for free, which is the general membership for their loyalty program. There are also higher tier levels for Executive and Executive Elite which you can read about on their website from how you can earn it and what benefits come with it. All in all, this was an easy rental experience, and I would consider renting from the National Car Rental in the future.

As an executive tier level, this rental car location made the process so much easier. Check in at…read morethe stand, walk to the vehicle you want without waiting in line to have an associate walk to your vehicle, and then leave the premises after completing the checkout process. When you come back to check in the vehicle, it's as simple as you check out. Staffs are friendly and the vehicle I rented was a Toyota Camry. Vehicle itself was clean and did not have any odd scent.

This location is in the lobby of the Manchester Grand Hyatt in downtown San Diego right next to…read moreSeaport Village. Parking is in the paid lot controlled by the hotel. If renting a car from here and staying at the hotel, then you will be charged the daily parking fee. The pick up and drop off is on the 6th floor of the garage. The two ladies that were manning the desk on our visit were very nice and helpful. However, only one person is on duty at a time and they can get very busy with a long line and wait times. The main problem on our visit was that we booked our reservation in advance, but the company did not do proper inventory management and had no car for us at our pick up time. They had to get a car from another near by Enterprise location. We check the map and the location is about 10 min from the hotel and we were told there would be about a 15 min wait, but we had to wait with several other customers for about an hour. Including the half hour line wait, we think it took 1.5-2 hrs to get our reserved vehicle. That is probably the all time worst wait time to get a rental car since we were kids getting one with our parents. So while the location is super convenient if staying at the hotel and the personal are friendly and helpful, the understaffing and lack of inventory management at this location are deplorable. If possible would recommend getting your car from the airport or another offsite location and just pay the parking fees here that you will have to pay anyway. Only use the onsite location in the lobby if you were not planning on getting a car and needed one at the last minute like we did. And plan to potentially wait even if you have a reservation that you made in advance.

Great service from all and I had a few to choose from even though there are not many vehicles…read morestocked. what a great location and some days they have sale rates. Inside the Hyatt, which is beautiful, but very easy to access too.

I was nervous because of so many negative reviews but decided to give them a try anyways because…read morethey had the best rates by far. The check in was easy - and front desk staff were pleasant. We moved to the car pick up area and the process to get the keys was way easy and there wasn't even a walk through to look for vehicle damage. This made me nervous so I double checked with the person who gave me a key and after they told me "they already did their walk around" I just took extra pictures and when I returned the car the next day I never heard from them about any issues so I'm going with 5 stars.

Still no help on this----My wife rented a car from SIXT for a girls' trip to San Diego in March…read more The pickup and return process went smoothly, and she left believing everything was in order. About a week later, we received a damage claim along with a bill for nearly $1,000. Before leaving the lot and again when returning the vehicle, she carefully inspected it and did not find any damage. Unfortunately, we didn't take video of the car--something I strongly recommend everyone do. SIXT says they use an AI scanner to detect damage. The photos they sent us as evidence of an alleged 4-inch scratch were blurry and inconclusive. I could not identify any meaningful difference between the "before" and "after" images, and the alleged damage was never visible during our inspections. Trying to dispute the claim was incredibly frustrating. The phone number we were repeatedly given either played what sounded like a Life Alert advertisement before disconnecting or never connected us to anyone who could help. We also sent multiple emails to the address they provided and received no response. Every time we asked for assistance, we were directed back to the same non-working phone number and email address. Despite our repeated attempts to dispute the claim, SIXT sent the account to collections. We have also been unable to reach anyone at the corporate office to resolve the issue. Our experience has been extremely disappointing. Based on what happened to us, I recommend documenting every inch of your rental vehicle with photos and video before leaving the lot and again when returning it. I also hope SIXT improves its dispute process so customers have a fair opportunity to challenge damage claims before they are sent to collections.

Amazing guy Vince Al helped me to get a car asap and got me back to work!…read more Amazing guy and great company.

Renting a car is never fun, but this place helped me in multiple ways while my car was in the shop…read more I am always skeptical when it comes to renting cars from past experiences, so when Vince took the time to answer all of my questions, I felt much more at ease. After a couple of days, I called ahead and Jose was able to switch my SUV rental for a smaller (more fuel efficient) car and he made sure the exchange was quick and seamless. The shop my car was at waited until the very last day to let me know that it was going to take another 4-5 days and I was already returning the rental car. I am always trying to find the best deals on things and was checking different sites for the best prices and after explaining things to Vince, he was actually able to price match a listing I found from a different rental car company for the next day!! Freddy got everything ready for me, so when I got there all I had to do is sign the paperwork and head out.

Surprise fees. Checkboxes no one remembers agreeing to. Money that's gone for good. Read the…read morereviews below mine, the details shift but the outcome never does. When an offense repeats itself this often, it isn't misfortune. It's policy. We are the people who pay, and the consumer deserves better. We ask for little: good service, an honest price, and the dignity of knowing what we owe before it's taken from us. A line was crossed. Here is my account, one among many. I booked through Costco at a quoted price of $230. I was charged $580. Between those two numbers lies the whole story. They offered me "skip the counter" pickup, and it sounded like convenience. Somewhere in that digital process sat a checkbox for insurance, its cost concealed, its consequence buried. The counter was not the only thing skipped. So was my right to know what I was paying. The pickup was smooth. The car ran fine, though it was not the car I requested. But smooth is what a trap feels like right up until it closes. Then came the charge, over $500 in surprise, discovered on my card mid-vacation. I spent my own holiday on the phone pleading my case. The problem was acknowledged. The remedy offered was a rebate on "something," unnamed and undocumented, and I suspect I'll be the one chasing the paperwork. So let this stand as a warning to every traveler who comes after: study every checkbox before you click confirm, or prepare to be suckered as we were. They are counting on your trust. Make them earn it instead. There is no shortage of companies begging for our business. Budget and Avis will no longer have ours.

I prepaid $194.72 on August 16 for a midsize SUV (Chevy Equinox class) for August 20-22. I set up…read moremy Fastbreak account and completed identity verification in advance. Upon landing, I received a text directing me to proceed straight to Zone 3 to select my vehicle via mobile. When I got to Zone 3, there were no vehicles available. I had to wait at the main counter for over 20 minutes, where I was informed that no midsize SUVs were available. I was given a smaller vehicle (a Subaru Outback) where our luggage barely fit. The service failure was compounded on the billing side: my final itemized receipt was issued for $171.75, yet Budget retained my initial prepaid amount of $194.72 and never refunded the difference. After leaving initial low feedback, a local station manager reached out asking for details on what they could do differently. I replied with the exact timeline and billing discrepancy, followed up again, and received no response. If you are counting on Fastbreak to skip the counter or expecting Budget to automatically correct billing when they involuntarily downgrade your vehicle class, be aware that you may not get what you paid for or get a response when trying to resolve it.

I won't review on the shuttle service. Cause I know that's not a part of Hertz. But the Hertz…read moreprocess itself, especially if you were a gold member was awesome. You bypass the line and go straight into the garage. I did check in with the lady that was out there. She let me know where my car was and that the keys were already in there. It was the quickest car rental I have ever experienced. This was my first time as a gold member. It is 1000% worth it. We got a Volvo SUV. It was a nice vehicle overall. I'm not a fan of the car in general after driving it but again nothing against Hertz. More so against Volvo. Returning the car was also super simple. There are people there to greet you when you pull in. Let you know to leave the keys on the dash when you were done and pointing me in the direction of the shuttle bus! Can't wait to rent with Hertz in the future!! (Forgot to take pics. Sorry)

Absolutely terrible! More than 20 people waiting in line with reservations but no cars. The…read morePresident's Circle is empty. This is among the worst rental car experiences I have had. My next rental will certainly be from Avis. I strongly recommend avoiding Hertz.

I have been traveling to San Diego for business projects for several years, and Enterprise…read morecontinues to be my go-to rental company because of exceptional employees like Andre. He consistently provides outstanding customer service, is professional, attentive, and always goes above and beyond to ensure a smooth rental experience. Andre truly understands how to take care of his customers, and his dedication is one of the main reasons I will continue booking my business travel with Enterprise.

I love this Enterprise location! They are doing it RIGHT!…read more The whole experience was such a breeze even when we had a small hiccup (windshield fluid was low and the car was setting off with alerts). They exchanged our car and gave us a free upgrade at no extra charge! The whole exchange process was so quick (about 15 minutes)! When I discovered that the car had low windshield fluid, I texted the Enterprise team and they were able to accommodate me on my timeline! The whole team is fantastic! From picking up to returning the car, this whole place is a well oiled machine!! Other Enterprise locations, take note!