At the end of summer last year I contacted Sexton for a condo balcony redo from wood to composite…read more The quote was the best quote I received for the job. The weather was not good in the fall so we scheduled the work for March. I left my keys with Bob, one of the owners, and the work was started and finished within one week. The work that was done was great and I had one spot that I needed fixed and Bob came out personally and fixed it. They did a really good and fast job. Thank you!

We had Bob complete 2 projects for us this past year that we were very happy with. The first was to…read morereplace a side door on our house and the second was to replace our front porch.  Bob and Jane were both incredibly kind, helpful, and easy to work with through the entire process.   They spent a lot of time with us to make sure they understood what we wanted and they were quick to respond with any questions we had. They were also incredibly helpful when it came to scheduling work around other contractors that were also doing work on the house at the same time.   Big home projects can often be stressful but working with Sexton alleviated a lot of that stress. I would 100% work with them again in the future. We're very impressed with the outcome and the skill they used to complete these  projects on our old home.

Mastercraft built this beautiful screened gazebo for us, which has been lauded by everyone who has…read moreseen it. Prompt, courteous, careful workers who take a lot of pride in their craft. Absolutely recommend this firm.

I reached out for the replacement of eight rotten boards on my deck. Due to my schedule I needed it…read moredone quickly. Master Craft was out the same day to provide me with an estimate and got the job done two days later which fit perfectly in my schedule! They did a really good job on a challenging aged deck and got my boards replaced at a very reasonable price. Thanks to John and his team!

had rock solid build a set of steps and a landing. they were reasonably priced, and real busy…read more laura and rob were the front office people. aaron and jacob did the building. it turned out perfect. they took the time to make sure everything was cut correctly, plumb and level. they sealed all the pressure treated framing, before installing the trex decking. cleaned up the area when they were done for the day. they were very easy and pleasant to work with. i would definitely use them again and recommend them.

Rock Solid Builders tore our old deck down, with the exception of the structure. They rebuilt the…read moredeck using Trex and it looks wonderful. This is a walkout deck so we had them install the Trex Rain Escape underneath and finished off with white PVC bead board. We had a few issues and they addressed them right away with no hassle. The team that installed the deck was very meticulous and clean. We love the upper and lower deck and will spend lots of time outside. Highly recommend the RSB for your decking.

From start to finish the team from Deck Doc provided outstanding service. Open communication and…read morefollow-up. Our project included our western cedar fence and our 20 years old Australian wood table and benches. Dave took the time to research and find the original treatment product recommended for the table and benches! When we witnessed his service team flipping the benches and meticulously sanding and treating the bottoms my wife expressed her complete admiration, "Even I never did the bottoms!" Cleanup was spotless! All 5 stars earned! Thank you! Gerald G.

Igor is a genius. The workmanship was first class. More importantly they answer the phone. They…read moreshow up. They do the work after a professional estimate is provided in writing by the other great Sean. Then they do the work as promised. It is magnificent. Don't hesitate. They are highly repudible and I would not hesitate to employ them again. Great job. Thank you.

I'm extremely disappointed with how OnDeck handled an issue with our ScreenEZE installation. The…read moreinstallation crew themselves were very nice and professional, which makes the way the situation was handled afterward even more frustrating. We have a mid-century modern home with a very specific exterior aesthetic. One of the defining characteristics of the house is the clean, minimal exterior detailing, and we have been very intentional about keeping window and trim elements flush and visually unobtrusive. OnDeck installed the ScreenEZE system using an exterior corner-mount method that left a substantial amount of dark metal visible around our white openings. At no point during the sales process was I told that OnDeck only installs the system this way, nor was I told that there were different manufacturer-approved mounting options that would create very different finished appearances. During the installation, I was surprised by how much visible metal there was, but I assumed that once everything was complete it would look more like the clean installations shown in ScreenEZE's own marketing materials. I did not realize there was another mounting method that could have substantially reduced the exterior metal because that option had never been discussed with me. I only became aware of the inside/flush-mount option after the project was essentially complete, when I received the installation instructions from OnDeck. Those instructions clearly showed more than one installation approach. When I raised the issue, the initial response was not simply, "We prefer another method." I was first told that I was confusing my installation with a different product/system used for other applications, including arched openings, and that I had not purchased the product I was referring to. I was the one who had to point out that the inside-mount option I was asking about was shown in the installation instructions OnDeck itself had given me at the end of the project. I then contacted ScreenEZE directly to understand what was actually possible. ScreenEZE told me that, when installed correctly and in the appropriate application, flush mounting is a manufacturer-approved method, is covered under their 10-year warranty, and is considered just as reliable and durable as a corner mount. After I brought that information back to OnDeck, their position became that flush mounting is simply not a method they choose to perform because they believe their corner-mount method is superior. That is a perfectly reasonable company preference -- but it should have been disclosed before I hired them. Had I been told, "We only install ScreenEZE using an exterior corner mount, and we do not offer the inside/flush-mounted option," I would have immediately discussed whether that approach aligned with the architecture of my home. If it didn't, I would have hired a different installer. I was never given that opportunity. My first conversation with Phil after raising the concern was extremely defensive. At one point I had to tell him that I did not appreciate being spoken to as though I were a "dumb housewife." The conversation felt dismissive rather than solution-oriented, which was especially disappointing because I was genuinely trying to understand what had happened and how we might fix it. OnDeck also told my contractor that correcting the installation would essentially require replacing everything. Since they were unwilling to offer a workable solution, I contacted another local screen contractor. That contractor was able to reuse the existing metal, replace only the screen material, and move the entire installation inside the openings with two installers in one day. The cost to me was an additional $2,800. I asked that $2,000 be held back from OnDeck's final payment to account for part of the additional cost I had to incur to achieve the installation I originally expected. Rather than having a meaningful discussion about a compromise, I received a notice of lien for the $2,000. What makes this especially disappointing is that I understand what it means to run a small, family-owned business. I run businesses myself, and I know how important trust, communication, customer service, and your word are to building a reputation. Mistakes and communication breakdowns happen. What matters is how a company responds when a customer raises a legitimate concern. I was completely willing to work toward a fair middle ground. Instead, I felt dismissed, given conflicting information, and ultimately forced to find and pay another contractor to solve a problem that could have been avoided entirely with one conversation before installation. My issue is not that OnDeck prefers the corner-mount method. My issue is that this preference materially affected the appearance of my home and was never disclosed before the work was done. Unfortunately, based on how this was handled after the installation, I would not recommend OnDeck.

OnDeck is a fantastic company with great service. They're prompt, reliable, insightful and…read moreknowledgeable while staying on budget! We're so happy with the addition to the house and the amazing backyard kitchen. Santo, Phil, Al and Ken are our superstars!!

Roy did a great job installing new porch posts on my home. Incredibly responsive and high quality…read morework. Would strongly recommend.

On 11/18 I received a quote for the work to be done. On 11/19 I replied that we might have to…read morerevise the job if I was unable to find the products needed for the work to be done. Never heard from him again!

This company refused to complete our three 3d renderings because we were so disappointed, shocked,…read moreand had safety concerns about the first rendering. Kristen, the wife of the owner, became belligerent, threatening us with a lawsuit if we reviewed them. They have only done one rendering, refusing to comply with a signed contract to complete the next two that are in the contract. They also refuse to reimburse any of the $699 we paid, even though they refuse to complete what was agreed upon in the signed contract. The BBB took this complaint, but as this company has done with the other complaints, they refuse to respond. I would stay clear of this company. The first rendering did not have proper posts that would even support the deck we wanted built. It looked like a kid did the rendering and they said it was because it was the first one. Well, I expected the first one to knock us off our feet since it was $699 and that it would only need a few tweaks. Instead it raised red flags. They should have been embarrassed to send it to us. Also, need to mention that Kristen inflates the price unjustifiably. Also wanted to note that it is not illegal to write a review of a company.

I have to question the positive reviews of Decked Out Builders LLC and here is why:…read more First, reviews are very short with at most a few sentences, there is no detail. Second, reviews are brimming over with superlatives like "very responsive", "amazing company", "could not be happier", "transforming our old deck into a masterpiece!", "They pride themselves in QUALITY work and it shows!" (notice the exclamation points for grandiosity). The "reviews" are a bit too positive to reflect the real world. NOTE that "could not be happier" vernacular was used in 2 reviews - Brian W. Oct 5, 2022 (San Francisco ? ? ?), and Jennifer B May 22, 2022 - which is pretty suspicious, perhaps written by Kristen Miller Bull Valley IL. Third, statements totally contradict my experience, like "Kristen and Tony were very responsive in answering all of our questions" where my experience was the exact opposite. "The entire process was smooth", while our reality was opposite because it was like pulling teeth with Kristen, "Incredibly helpful in making design choices", which is the real world means very high-priced add-ons that empty your wallet. Fourth, the "rah, rah" statements like "Don't hesitate and call Decked Out Builders for your next home project." which are over the top. and once again, use of the same vernacular by another "review" which said "Don't hesitate to call them!" Jennifer B who used the same vernacular as Mike R. NOTE: Through use of repetitive comments it appears that Brian W, Jennifer B, and Mike R are likely all the same person, or written by one. A scam has been presented to Yelp by one person impersonating others for the purpose of pumping up the reviews. Even if it occurred on 3 different accounts the writing was by one person. No company gets all positive reviews because that doesn't reflect society.

We loved working with Ziggy. The bathroom came out exactly as we wanted and they even helped with a…read morefew designing tips on the way. We would highly recommend this team.

Two of the most talented, hardworking, trustworthy guys you'll ever meet in remodeling. Did a…read morecomplete remodel of my master bathroom without any problems. Turned out beautiful!! They are my go to for all my projects!! Thanks boys!!

This review is not about work as we were unable to hire Chicago Porch Experts…read more We called and someone came out to our house to review our screen in porch and go over work we wanted done. The person spent time going over the work and left, saying he would have quote in few days. Waited till end of the week and no quote. My wife reached out on Friday and was told they would work on the quote and have by Monday. Well this was few weeks ago and no response. I don't understand why you guys waste my wife's time looking at project, then don't follow up. If the job is not big enough just tell us, don't waste our time. I would say if you have big job they deem it is worth their time, give them a call, otherwise find contractor that actually wants to do the work.

I do NOT recommend hiring Chicago Porch Experts…read more I'm the president of a condo association for a 6-unit building; we have a three story deck for all six units. We recently hired Chicago Porch Experts by Emtrak Construction to redeck the third floor and then power wash and stain the entire porch. We had a terrible experience. The primary issue is with communication and organization. The actual work, primarily the redecking, is good, which is saving them from a one-star rating. But they lack the organizational skills to work on a project of this scope. I'm not going to list out every single incident, but there was a lot of miscommunication throughout the entire process that caused a ton of strife for the building. Lots of my emails went unanswered, and they refused to schedule anything, even when I'd ask for tentative dates, in favor of either showing up unannounced or only giving me 12 hours notice of when work would start. I have to give ample heads up to the building so that they can move their furniture and so that they know they won't have access to the deck for the day. Despite telling them this, Chicago Porch Experts would not/could not accommodate this. They tried to make things right, I'll give them credit for that, but it was not sufficient for the amount of issues created. Out of all the contractors I've worked with in my role as president, this is the worst of them by far. I don't recommend using Chicago Porch Experts if you're a condo association or anyone looking to have larger work done past simple decks for single family residences.