My 2 year old ac unit went out. They took advantage of my situation, and left me with a overpriced ac unit that turns it's self off, then proceeds to not kick back on until the temp gets over 82degrees. Then it will kick on maybe. I told them about it. They came out and charged me for a second service call along with a thermostat. That wasn't cheap either. It still didn't help. I went in and talked to the service guys, and a few different employees at the front desk. They were NO Help! Once they got my 3000 for a crap unit and thermostat they didn't even acknowledge my existence. I am super grateful there are alternatives now instead of getting stuck getting ripped off by Rick's rv. Lesson learned, and now I tell everyone how crappy they treated me, people now go elsewhere because there way better choices now. When you come to sevier county with your rig, do NOT call Rick's. They will cheat you. Go elsewhere. read more

We are so happy we found this shop. We had several repairs done, all done well. Customer service was great and repairs were done quickly. We will continue to use them for all repairs in the future read more

Ricky's RV repair in the Pigeon Forge,TN area is top notch. Quick response and excellent service. Keeps customers informed formed on the repairs and when parts will be in Complete rv repair. I highly recommend them when you need repair service on your RV read more

Awesome place. Looking for an odd switch for an RV chair... I was staying at the KOA..... I figured let me go and check to see if they MAY have it... so awesome... Ricky says I may have one in my truck and sure enough they had it.... Crazy good place... very attentive.... read more

Rickys Rv was able to get me in next day for a winterization on my travel trailer. I was stressed and worried due to the incoming freezing overnight Temps. They were very very helpful and efficient. I highly suggest everyone use them for service. They also have great prices on products. read more

Ricky's RV Repair - RV Repair Near Me - Sevierville, Tennessee

Everyone was helpful, patient and friendly. Jeff was so knowledgeable regarding all Motorhome issues. Replaced our inverter on our Motorhome very competently. Just wish there were more places along our journeys like Ricky's. read more

Staff was friendly from the first phone call until service was completed. A+ for customer and technical knowledge and support. They were able to service our RV in a timely manner. We received a couple options for service location and chose to have them come to us. Which was a huge timesaver. Technician tought me a few things and gave great pointers and tips. Highly recommend Ricky's for your RV repair. read more

Highly professional outfit here. It's the busy season, but I was able to get an appointment quickly. I saw the Smoky Mountain Coffee house a few blocks away so I did not bother connecting the pull car. Dropped off the RV, walked down to the coffee shop. Two cups later the RV was fixed. Walked back and examined the work. The repair order was fairly priced. I'll definitely come back for any future issues. read more

Had a hard to get to water leak; called Ricky's, and a serviceman responded within three hours. Technician diagnosed the leak and fixed it in a matter of minutes using the correct tools and parts. Highly recommend! read more

You were extremely responsive in getting us on the road so soon. Jeff did a great job ... very friendly and professional and helped us get our front landing gear retracted correctly. He even reprogrammed our leveling system so it doesn't happen again. Many thanks! read more

I had to take time to do this because Ricky really came through for me today! I moved to Wears Valley Sunday, into an RV for the first time in my life, no experience and I couldn't get my power to work. I called Ricky as early as I could on Monday he worked me into his schedule cause I kinda had nowhere to live, showed up when he said he would, was very professional and polite and solved my problem. All while explaining my system to me a little and helping me unbeatable what was going on. Thank you very much! You will get my business in the future read more

We had two separate issues that would have prevented us from being able to leave our camp site. twice they arrived timing and had us ready to roll again. Both technician where very courteous and professional. We highly recommend Ricky's RV Repair ! read more

Rick himself explains educates and helps identify My RV issues Everytime I have come in to obtain assistance I get it! A relationship that got me means a lot to my RV and family! read more

I needed service after hours. They responded quickly to my yelp message but informed me they would be able to help the next day during normal business hours. They were not interested in trying to help troubleshoot the issue over the phone or via message. Fortunately, I found another company that was willing to help troubleshoot over the phone and work after hours. read more

Called Ricky's RV Repair because fresh water leaking from bottom of RV. In town from California so a long way from home. Ricky came out a few hours later and fixed everything better then original. No worries about fresh water for like long trip home. Would recommend to anyone if you have a problem! read more

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I called Ricky's RV because I had a bad water heater check valve, they were able to send someone out that afternoon. Jeff was on time, and was professional, friendly and courteous. He replaced the valve in the hour from start to finish (the low side of the estimate) even with me asking a bunch of questions while he worked. It feels really good to find good honest people that don't take advantage of you because you're far from home. I'd recommend them to anyone in their service area. read more

Called Ricky after hours on Friday due to my third ac not blowing cold air in our toy hauler on a trip from Florida said he could come out Saturday at 10am called me at 9:30am said he would be to the campground in 30 min and on the money at 10am pulled in, diagnosed the problem had to order a new ac under warranty also fixed my awning while here no questions asked. Kept me informed throughout the process of the shipping and delivery of the new ac new ac installed and also fixed my middle ac that was messed up from the factory with there poor installation! Ricky is a top notch guy that goes above and beyond when your in a jam on vacation!! Thank you agin Ricky wish we had people like you and your company in Florida! read more

These guys are great! They can handle about any issue you may have. Lots of parts and supplies as well.

It's over 90 degrees outside. One of my a/c units has stopped working. Temperature inside is rising. It's after 1pm. I need help. Ricky's to the rescue. They sent Joe, who replaced the fan motor. We were cooling down by 6pm. Courteous fast service. And they gave a retired Navy sailor a discount to boot. Much appreciated. read more

Had a thunderstorm while in KOA in Pigeon Forge TN. We were out do by the time we got home it was to late to retract the awning. The awing was on the ground. Called Ricky and they sent a tech within a half hour. Great service and great Tech. Hope not to need them again but will use them without hesitation if I do. read more

Dustin came out to work on our 5th wheel. He was prompt, professional, courteous, knowledgeable, and friendly. I highly recommend Ricky's RV Repair to anyone. read more

We had a couple of issues on the coach during our trip to Pigeon Forge. We had no DC power or chassis power, the dc bateries were not charging and our black water valve lever broke. The no DC power didnt allow the steps to retract so we couldnt really drive too far with steps out. This happened at 7pm on a Saturday which meant no one was gonna be open but luckily this happened as we were checking in to our campground. We called our warranty company and our course they were only open Monday to Friday 9 to 5 and sat 9 to noon. We then asked the campground for a few mobile RV companies. We phoned three and two called back within 30 mins. Rickys RV walked me through the issue in my head and made me feel confident that they could solve it in a timely manner. The other company said I probably needed a truck repair company. Rickys scheduled us as their first appointment on Monday morning (8:30am). Their repair tech, Joe looked professional and was helpful and friendly. He was able to solve our issues quickly and explained what he needed to do and why they happened. I really appreciated this because the large RV shops I have used in the past couldn't clearly explain or show me the issue. They would take two months to resolve issues that Rickys solved in 2 hours. Rickys technician showed me how I could test the fuse in the future and temporarily bypass if need be. The cost was reasonable especially considering the parts needed and putting us first on their schedule. We really appreciate the work Ricky RV did for us and will us them anytime we are in the Pigeon Forge area. read more

Helpful, flexible, thorough, and responsive - all exactly what we were looking for after realizing cross-country that our Class B camper van needed help and ASAP. The staff was courteous and knowledgeable and spent extra time with us to make sure we understood our vehicle. Highly recommend this shop and Ricky, Tim, and Wayne! read more

What a great experience. Ricky fixed both AC units at our site and if needed we will call them again.

If I could give zero stars I would. Company is a scam. Paid for repair. Repair was nicer completed and when I asked for a refund the owner wouldn't give our money back. RUN! read more

Had a problem with an air conditioner and Ricky diagnosed the problem, ordered the required part and installed it the next day. He was punctual, kept me informed and did a great job at a reasonable cost. I highly recommend Ricky's RV if you have the need. Very professional. read more

Would score lower if possible ----While in Pigeon Forge for the Labor Day weekend we had 1 of the 2 AC units go down in our Motorhome-we knew what we needed to repair so we called Ricky's as recommend by our campground-the parts guy (Wink was his name) was clueless as to what we was asking for- common AC part (run Capicator) so we thought we would make the trip to the location with part in hand- Boy was that a mistake - Wink was still just as clueless and deer in head light looks-needless to say they did not have the part or the guy just didn't know who to look it up. while we waited for 15 min to see if he had it as he just walked around 4 other customers came in the store and WInk or the lady working there told them as well that they didn't have what they needed either. Some of camping neighbors had also we down to see what they had as they had been in before and said that they had some nice stuff in the past but so disappointed with them not having anything worth the trip. With all this said - I would not waste your time calling or going by there. read more