Order from this website over 45 days ago. Never delivered the items, never responded to emails or…read morephone. No way to get a refund. They close their Facebook, instagram and website inbetween so its hard to report them for scam.

Staff is really nice here. Great location with lots of parking. Right beside the Lone Star…read more It's newer. Fresh and clean. Very dog friendly. Unfortunately, they don't have what my pet eats and the prices are u believably high. But.. the quality is amazing and if you can afford it, awesome! Lots of Canadian product. I like to support them so I do recommend them. I have bought cans from here before and a box of raw food. My dog wouldn't go for them unfortunately but they will be donated as I cannot stand returning things. Even though it's ok to.... I just don't. A cool place to visit with your pet. A treat may be offered and there are pup cookies displayed nicely up front.

WE purchased two pugs from here, Ed and Martin. We loved them and and had them for many, many…read moreyears. They were healthy, happy, and displayed no signs of early struggles from a puppy mill. We were worried about such rumors and had our vet check both boys thoroughly and she was confident that they were in excellent health. The lived long lives and were excellent companions.

While I like several of the product lines for foods, and find this to be a great location, I was…read moresaddened to see puppies for sale in the store. I also noted that those asking questions about the puppies on the store's facebook page had their comments deleted and were banned. A huge red flag for me. On my last walk through I was ignored by the staff, so can't speak to customer service beyond that. Given the number of pet stores in the city which sell the same product lines, support rescues and shelters and are open to answering client questions about their suppliers, I will be shopping elsewhere.

ABSOLUTELY HORRIBLE!…read more Was coming here for years and it has gone downhill they are disorganized and not to be trusted with animals as they try and blame shift customers instead of owning up to their mistakes.

Don't know how good they are...didn't respond to email or phone call. Went to Purrdy Paws instead…read moreand thoroughly pleased with results.

Ren's Pets has amazing selection, big clean stores, wonderful staff and it's Canadian owned! I…read morereally appreciate how easy it is to shop there, find what I'm looking for, or just brows on a rainy day. And I can even bring my dog in to shop for his own treats:-)

I have been ordering dog food in big bags from them for quite a while. Just about every other order…read moresomething goes wrong. My store is the Barrhaven one, and they are VERY PLEASANT to work with to straighten things out. But this time I had to deal with Customer Service because the store could not help me. Well, let's just say I am not buying from them anymore. The order was filled twice, according to them that was my fault, and I have to carry it back to the store myself for a refund. Not a small task at my age, that's why I buy on line to begin with. So I cancelled my repeat order and that was fine with them.

Max, my golden doodle had been groomed by Barkhaven 4 times now. This time, his coat was very long…read moreand really matted. The groomer had to shave him closer and he looks fantastic. The thing that has continually impressed me is the level of professionalism and genuine care they provide. Great organization!!

I was 15 mins late for an appointment due to an accident on the 416. I got a phone text just…read morebefore I walked in that my appointment was cancelled due to being a no-show. I told the person at the cash that I was there and she said sorry the appt is cancelled... I said but I am only 15 mins late and my appt is for 3 hours. She asked the groomer and she declined. Said she didnt have the time now. I asked if they could simply bath the dog and clip the nails without cutting the hair. They said no but If I would have to pay for the appt anyway because I did not show up on time. I paid almost 100.00 for nothing. I can see losing the apt. but why would I have to pay for the spot when it was obviously filled by a walk in? Crazy. Never going there. Would never recommend them.