I had locked my keys in my car at the car wash... with my phone inside... and everything else (I know, I know). After borrowing the phone of the car wash employee, I was informed it would take 30 minutes for someone to arrive. It didn't. It took 15 minutes instead. My car door was opened within 30 seconds, and the individual who assisted helped calm me down in a stressful situation. Additional advice was also given on how to submit this information to insurance for reimbursement. If I ever need a locksmith again, (in the nicest way possible, I hope I do not), I would call these people first. read more

A GREAT experience with this company! Prompt arrival with a link to watch the progress of the drivers arrival time and location. Arrived in a professional business vehicle. Plus I was texted a pic of the driver being sent. The technician John Strickland was professional and very prompt in the process of rekeying my door locks. Highly recommend this business!! I will use again for all of my locksmith needs!! read more

Stopped in at lunch to have two locks changed to the same key. Only took 10 minutes and was very reasonably priced. Excellent customer service. Would give 6 stars if i could. read more

Highly Recommended! I busted the key/fob for my old Honda and the dealership wanted about $200 for a new key, would take several days and they'd need my car in the shop for awhile to "program" it. Based on a recommendation I went to Rick's. They asked if I still had all the pieces of my busted key. They quoted me $55 to fix it. Couple days later I walk in to drop off my key, Figured I'd pick it up the next week. They fixed it while I waited, took about 20 minutes. Also - they are full-service. If you have something involving a key, a lock, a door, a safe, pretty much anything to do with security I can't recommend this enough - give Rick's a call or drop in, they are an old-fashioned small business and have dedicated folks working for them. They'll make you happy you checked them out. read more

I was going to the grocery store strapped my granddaughter Lily in her car seat, I had laid my bag and my key in the passenger seat and shut the door, When I got to the driver's door it was locked with Lily inside and the key, I was panicked, Lily was only 2 and she couldn't get out of her seat and couldn't unlock the door, Thank God for Mike! He arrived in less than 15 minutes and had the door open 10 minutes later.I drive a 2010 Dodge Challenger and he knew exactly what to do to get the door unlocked. I was panicked for little Lily in the car but Mike was calm and friendly telling Greg and I that he knew he was going to get that door open before he left, I'm so thankful he was right. It was like family visiting. I wouldn't call anyone else.​ read more

Rick's Lock & Key - Keys & Locksmiths Near Me - Chattanooga, Tennessee

Great, honest, helpful people! Reasonably priced! I will definitely recommend Ricks everytime!

Total SCAM. STAY AWAY FROM THIS YAHOO. He was called to make a spare key for my son's car and ended up wiping all the ECU and key records for the car. What was a simple process has now led to multiple days , $1000's of dollars and engineers attempting to correct the problem. Needless to say , bad experience. read more

Did not make it the day promised and didn't make it again the next day. Not reliable.

Have used Rick's many times to make an emission key switch from cars that bought from auctions and estate sales never had any problems this time the clown that I spoke with wanted a registration in my name and a title in my name I had all the supporting documents that I was the owner of the car they still refuse to come out and make a key left me stranded with the car will never call Rick's lock and key again advise you to have all your documentation in order before you call them read more

I had scheduled someone to come out today. He pulled in my driveway and one hour later he was still sitting in my driveway talking on the phone. A neighbor pulled over to ask him something and then came back with a key for him to look at. After 45 minutes I took my dog for a short walk. When I came back I asked him if he was coming in. He said would be in shortly. I went in and called the office. I was on hold so long I thought they forgot me so I hung up and called back. She answered and again asked I could hold. I told her my name said no I couldn't hold, she put me on hold anyway. Called back again and told her I would like to cancel my appointment. She said but he is already there and I explained to her he had now been there for an hour and had not yet come in. She got very rude and told me to never call them again and hung up on me. read more

Locked out of my vehicle and Mike got me back in quickly with no damage to my vehicle. He was fast, professional, and courteous. I highly recommend them! read more

Our dearest friend, 60 miles from home, locked her keys in the car. Tried to allay her fears. Rick's came through on a Sunday moring, 6 a.m., and had her keys back in her purse before 7 a.m.! Highly recommend! read more

We moved into a new house and needed to re-key the locks, and figured it would be smarter to call a locksmith than spend hours trying to do it ourselves. Rick's Lock & Key sent someone out within 30 minutes of us calling and they re-keyed all locks in about 30 minutes, too. The locksmith was a man of few words, which I can appreciate, and he was professional and efficient. The cost was very reasonable; too. They charged a $55 service call fee and then $12 per lock. I'd definitely use them again if I needed to. read more

Called Rick's Lock & Key, they quoted me $55 & that someone would be at my place in 30 minutes. Struggled to get my house locked unlocked for several minutes but it got done. read more

Have used them forever, but not anymore we were stuck out in the middle of nowhere and they wanted to charge us 345.00 to come out and make a key we called another one and they came out and chraged 200.00 rude staff as well so I guess we can go somewhere else. read more

I had lost the door keys for my classic 60's MOPAR , they made new ones for me quick, super professional skilled crew and VERY reasonable in price! Thanks RICK's!!!!! read more

Corey was fast on the scene and efficient - even could scan my card on site. Jackie was great dispatch with all the info I needed. Thanks both for calming an out-of-towner carrying guests. read more

So thankful for their dependable excellent service. Timely when called and very helpful. I highly recommend this business.

We were traveling from out of town and my son locked our rental car keys in the trunk of the car. Rick's associate, Jim, came in a timely manner and was able to skillfully and quickly get the trunk open with zero damage to the car. This was after we had already had another company come and unsuccessfully open the trunk. We recommend and highly encourage you to use Rick's Lock and Key!! read more

Thanks to Jackie and Ryan and the whole team! You were amazing! Accommodating, professional. friendly, and you saved us! If I could give you 10 stars, I would! Great service! Highly recommendeded!! read more

Rick is awsome. We got lockec out of our car (long story) while on vacation here and he was here in minutes and got us out of the mess we were in. Quick service, very professional, friendly and a pleasure to work with. Thank you. read more

Rick's Lock and Key helped me get the locks changed after a new home purchase. Tim was efficient, courteous and very quick - additionally the pricing was very reasonable. read more

I accidentally locked my 8 month old in my car. Mr. McDaniel from Rick's Lock and Key got there very fast and was able to get my son out of the car in a matter of minutes, and he made sure he was ok before he left. They are a great company! read more

I use this company to unlock my door and make a key for my car. I gave them all the infor they needed for the key. Once he arrived, he did unlock my door and start my car, but one he cut if off and gave me the key, I notice that it was not the key I use to lock, and unlock my car or to start if without being in the car and the alarm goes off when you open the door. He said to come to the shop in the morning and they will cut me the key because they did not have that particular one in the shop. But once I got there and went in, one of the salesperson ask he could help and I showed him the key and he said we will have to order the key you need because we do not have any in stock, but the cashier, said to him we have some over there and to cut the key for me. But again, as I was waiting, the cashier said it will be another charge for the key, I could not believe it, I told him I just paid a large price for this key that doesn't work properly and you asking for more money, so he then said I will give it to you for a third of the price. I paid the money, thank him and left. They will not worry about me calling them for any kind of key ever again. They know how to lie good, and take your money. Shop around before calling these guys!!! read more

OMG!!!!! Where to start?? So I called yesterday for a service appointment. I was told they would have to check into my request and will get back to me. They did not. So I called back and was told rudely they just haven't gotten to me yet. This was six hours later. So anyways, I was told that the service person would be out today around noon. Fine, I came home from work to be here. A little after 12, I called to confirm. I was told that the service person would be out between 12 and four. That was news to me. The dispatcher said they only give out four hour time windows and that the person yesterday was incorrect. When I asked if she could give me more specific time she said no. I asked to speak to manager, who said the same thing, that the person yesterday was wrong. She also misgendered me four times in a row after I corrected her. Her snarky response was that she did not feel well. How on earth is that an excuse for repetitively misgendering me??????? All in all, the customer service with this organization is an absolutely awful. Their customer facing people should never be anywhere near a customer! And I haven't even had the service done yet..... read more